The photos were misleading and much better than reality. The rooms were small, and the heating was non-functional, making our stay uncomfortably cold.

The location was excellent and the staff were very friendly. Initially, there was a mix-up with our room; we received a king bed instead of the twin bed room we had booked. However, this was promptly addressed the next day when we were upgraded to a better room than we had originally reserved. The continental breakfast was delightful, offering a wide variety of choices.

Stayed in April 2024

Nothing

Storage of luggage before booking in and after booking out is excellent - really helpful. Continental breakfast meant no delay.

Stayed in April 2024

The room was a bit small, but that was anticipated. Other than that I do not have any complaints about the hotel. It was a great stay for a great price.

The best things about the hotel were the staff and location. The staff were amazing. The location was close to several different modes of transportation and had things near by which you could walk to safely.

Stayed in April 2024

Lack of gluten free options for breakfast.

Excellent location and staff.

Stayed in April 2024

Little variety at breakfast.

The location and the staff were excellent.

Stayed in March 2024

Too small bed for 2 persons

Location, breakfast, staff

Stayed in April 2024

The breakfast is very basic, the coffee machine didn't work and the items were not replaced immediately.

The location, the cleanliness of the room and the friendliness of staff.

Stayed in April 2024

One of the smaller double beds wasn't very comfortable.

Very clean and great central location 👍

Stayed in April 2024

bathroom could have been warmer

Location-walking distance to attractions landmarks, beautiful neighborhood,easy access to transportation , good breakfast, very friendly and efficient so staff

Stayed in March 2024

Norhing

Friendly, helpful staff, comfortable bed and quiet location.

Stayed in March 2024

Small

Small but everything you need is here. Really good location, staff was friendly and helpful, rooms were clean and comfortable.

Stayed in February 2024

Wifi was not good

My first room was on thr 4th floor , but due to the operations which I had related with my foot I was not able to reach to my room easily. Then I explained the situation to the reception and they moved me to the other room which is on the ground floor and I really like the room. Location was perfect I have reached everywhere without any problem. Breakfast was fine and enough.

Stayed in March 2024

Although the Continental breakfast was sufficient to start the day, seating was quite limited. In fine weather, when the hotel can open the doors to its back terrace, this doubles the seating space.

The only disadvantage of this hotel is being assigned a room on a higher floor as there is no lift. Up three flights of narrow stairs several times a day was a grind. But due to a leak in our original room, we were relocated to a room on the first floor of the same building, whish simplified matters greatly. Ebury Street is very quiet and offers a choice of cafés, shops and pubs in the immediate area.

Stayed in February 2024

Be careful with the shower - the drain doesn't take the water away as fast as the shower is capable of putting out. It wasn't a problem once we figured out how to adjust. But that was nothing more than a minor inconvenience.

The location of the hotel relative to major transportation points, as well as being within walking distance of many sights and experiences was very important, and it met those needs for us. Our room was clean and well-appointed, easily accessible, and suited our needs. Our expectations were adequately set, we knew the rooms were going to be a little smaller than more "American" hotels, but we didn't plan on living in our room, it's LONDON after all! I would compare them to a cruise-ship cabin, which suited us just fine for this trip.

Stayed in March 2024

We were 3 people in the room. I think the 3rd bed was an air bed and it was very cold to the back. It should have had an extra bedding. The 3rd bed was placed beside the window and the window was left opened without having to tell us so we didnt know and we were so cold that night. We were not given instructions on how to turn on the heat. We thought it was automatic.

The staff were wonderful, very friendly and helpful. They were the BEST. Location was great because it was walking distance to Buckingham Palace. Even if we had to go to the 2nd floor and there was no elevator, they had somebody to carry our luggages up to the room & back down. Breakfast was great as well.

Stayed in February 2024

The only thing I could comment on is the small area they have for breakfast which was always crowded.

Everything was great, staff super friendly.

Stayed in March 2024

Size of the room

Location, kindness of staff, breakfast, bed

Stayed in March 2024

Nowhere to hang towels in bathroom.. Inconsiderate noisy guests after midnight.

Comfortable bed.. Good selection of extras in the room .....teas,coffees, biscuits etc. All the other extra touches ....case taken to room ,storage of cases before room available and after chechout. Breakfast included in room rate. Excellent showers. Helpful staff.

Stayed in March 2024

Pillows

Location

Stayed in March 2024

The room was a little cramped for two people (twin). The staff at breakfast were badly supervised, one spend more time on her phone than doing her job (badly)

The hotel was excellent. The welcome for receptionist was very welcoming. The room was clean and well appointed. More facilities than I would have expected. The breakfast was better than anticipated with a wide selection.

Stayed in March 2024

Unfortunately the bedroom was beside the main door therefore everytime someone entered or leave the premises we could hear it from the bedroom

The location was great and the staff was super friendly. The breakfast was abundant and has variety of cereals and bread The location is 2 minutes from the coach station and 5 minutes from the underground station. There is a sainsbury's near and also loads of cafes and places to eat

Stayed in March 2024

Queue for breakfast

Great location, comfortable room.

Stayed in March 2024

There is no lift and we were on the top floor going up and down was a mission. The pillows were not comfortable they were hard. Need a bigger dining area as breakfast time queues all the way pass reception. Need king size beds double are small.

Location was great very peaceful at night. Friendly staff & welcoming. Right by Victoria Coach Station.

Stayed in March 2024

The shower was great, the water pressure and temperature regulation were amazing. I was staying in the beginning of March, and it was a little bit cold at night, so don’t forget to take a pijama with you

Stayed in March 2024