449 Great West Road, Heathrow, Hounslow, TW5 0BU , United Kingdom
#2 of 11 hotels in Hounslow
Guests' ChoiceBased on 2931 hotel reviews
7.6Cleanliness
8.2
Comfort
8.2
Location
7.9
Facilities
7.8
Staff
8.1
Value for money
7.9
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Michael
United States of Americafront desk staff were abrupt, verging on rude.
Location near Heathrow
Stayed in April 2024
Reviewed: April 17, 2024
Nikoleta
GreeceEverything was fine but our room had a broken window, some holes on the wall, mold on the ceiling and some problem with the charging spot
Good facilities ,very good and pleasant staff and good location (very easy with the underground).
Stayed in March 2024
Reviewed: April 16, 2024
John
United KingdomPoor breakfast , hardly any of the food was put out when restaurant opened . People waiting around for it to arrive.
Rooms were excellent.
Stayed in January 2024
Reviewed: April 15, 2024
Carlette
United KingdomThe bathtub is VERY high -- quite a large climb up to get into the shower. That may be challenging for some guests. I've stayed at this property many times but I did not like the room during this last stay. The bed was very hard and the pillows weren't that good either. I still enjoy staying here and this is the only room I've had that I didn't like but maybe because it's the first time I've stayed on that side of the building. The other rooms have been quite nice. It was nice and quiet until some women started yelling at each other in the corridor as they were departing at 8am on a Saturday morning shouting their goodbyes that woke me up. That's not the hotel's fault though, that's just rude, inconsiderate people.
The staff are always so professional, pleasant attitudes and helpful. The hotel is always clean and well as the restaurant. Bathrooms are always spacious and clean.
Stayed in April 2024
Reviewed: April 12, 2024
Jaswant
United KingdomThe noise complaints from neighbours. I had my grand children with me . I paid as well as they did 😌
Very good
Stayed in April 2024
Reviewed: April 11, 2024
Balbir
United KingdomNear shops, buses restaurants
Good location, clean, good staff
Stayed in April 2024
Reviewed: April 10, 2024
Ken
United KingdomWelcoming when we arrived, good service
Stayed in April 2024
Reviewed: April 9, 2024
Peter
United KingdomCard machine in the restaurant cannot process American Express
Very comfortable bed. Short walk from Osterley Tube Station and only a few stops to the airport. Better value than hotels nearer the airport
Stayed in March 2024
Reviewed: April 6, 2024
Keith
United KingdomThe towels in the rooms need to be upgraded please
Monica on reception was welcoming and smooth check in process
Stayed in April 2024
Reviewed: April 5, 2024
Simon
United KingdomCheck in staff somewhat abrupt and unhelpful which set the tone for the stay.
Convenient for the airport, breakfast was good and breakfast staff very helpful.
Stayed in March 2024
Reviewed: April 4, 2024
Gaby
United KingdomMale reception staff unfriendly. Lady was fantastic. Tv in room had very poor reception.
Very quiet room and comfortable. Bathroom was excellent.
Stayed in March 2024
Reviewed: April 3, 2024
Abdul
United KingdomI could still hear the next doors person talking on the phone during unsociable hours. The shampoo caused my skin to get dry and itchy immediatly after shower. Try better quality shampoo? There was no iron in the room, I had to request one. Temperature control
Quiet and clean.
Stayed in April 2024
Reviewed: April 1, 2024
Dheeraj
United KingdomWas a little dusty in some areas of the room
Location and staff friendly
Stayed in March 2024
Reviewed: March 31, 2024
Helen
United KingdomExtra charges for parking. Threatening charges if not sorted within 20 minutes of arriving yet when ringing number or trying to download app was not straightforward. Reception then informed us we could pay via hotel. Nothing on outside signs suggested this leaving you in a panic of being billed higher costs. Meanwhile despite booking.com booking reference hotel wanted ID before checking in. I did not have any on me and therefore would not carry out check in until I was able to produce driving licence thankfully managed to get family to send a copy otherwise unlikely to get checked in.
As per booking
Stayed in March 2024
Reviewed: March 30, 2024
Sarabjit
United States of AmericaBreakfast was not included, could get breakfast at half the price at stores across the street. should/could have been added in
Clean and friendly pleasant place. Great staff Overall good...
Stayed in March 2024
Reviewed: March 30, 2024
Gary
United KingdomDid not have breakfast -
Stayed in March 2024
Reviewed: March 29, 2024
Masha
United KingdomEnvironment was homily
No breakfast
Stayed in March 2024
Reviewed: March 29, 2024
Julie
United KingdomThe sound proofing between rooms was poor. I was kept awake by very loud male guest in next door room on phone for hours ….
Stayed in March 2024
Reviewed: March 27, 2024
Maira
United KingdomThey ran out of coffee.
The staff was very nice and the mattress was super comfortable .
Stayed in March 2024
Reviewed: March 26, 2024
Mahesh
United KingdomRoom was very clean and comfortable. Staff were very friendly, helpful and polite. Breakfast was nice and the fresh fruits were really good quality.
Stayed in March 2024
Reviewed: March 25, 2024
Rakesh
United KingdomBreakfast not included.
Good service and staff were very friendly. Very spacious room and clean, good location.
Stayed in March 2024
Reviewed: March 24, 2024
Mark
United KingdomLocation and food at restaurant
Stayed in March 2024
Reviewed: March 23, 2024
Ceri
United KingdomHot room
Ronseal airport hotel
Stayed in March 2024
Reviewed: March 22, 2024
Christopher
United KingdomIt was a bit cold in the night and I couldn’t see where to put heating on
Suited my requirements
Stayed in March 2024
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