Few scratches here and there but that’s expected

It was modern, kept clean

Stayed in April 2024

Room was small

Main hotel area was nice

Stayed in March 2024

Room we had was very small for two people not suitable at all ,where the other room our family had was fine.

Check in and check out went smoothly, bed was very comfortable.

Stayed in April 2024

Excellent value for money lovely staff Excellent facilities. Breakfast was lovely and plentiful.

Stayed in April 2024

Some aspects are a little dated and require some TLC. For example, the sink shelf is at an angle in the bathroom so you can't use it, and the gym was very compact but very usable.

Spa facilities were nice and the rooms were clean. We arrived early but were allowed to use the spa and gym facilities which was nice. Secure car park and nice garden to enjoy a drink and the nice weather.

Stayed in April 2024

Nothing in particular

Location . Close to family I was visiting .

Stayed in March 2024

Restaurant / bar is pricey. Shame the spa is in a separate building as you have to get fully dressed to go there. Jacuzzi wasn’t working. Our keycard slot in the room was so loose that we had to put a couple of cards in the keep the power on. We mentioned this when we left.

Car parking was ample. Breakfast was good. Staff were efficient. We were upgraded to a family room as there were functions on both nights we were staying and the hotel gave us a room away from the noise without us asking. Sauna and steam rooms were a bonus.

Stayed in April 2024

The spa was in a separate building and was sadly a little lower in quality than the hotel.

A nice looking hotel, with reasonable rooms. Better than we were expecting.

Stayed in April 2024

We were not impressed that the hotel was being used as a court during the daytime, and most of the facilities are off-bounds during the day, until 5pm. We even had to go ‘the long way round’ to get to our room, and there was a security guard sat almost adjacent to our room due to the court. The restaurant was also very poorly presented, cold and not welcoming at all. However; as mentioned, the food was far better than what we had imagined and expected.

The location was absolutely perfect for us and the hotels grounds and buildings were very grand, clean and well presented. The restaurant food was exceptional and definitely the highlight of the stay, we really didn’t expect the quality to match the atmosphere.

Stayed in March 2024

Spa facilities were great and unlike many such hotels, the times allocated to allow children in the pool, where fair. Food was very good too.

Stayed in January 2024

Spa facilities were closed which was disappointing

Clean rooms with all we needed for overnight. All the staff we encountered were lovely. Pretty garden. Range of food for breakfast was good.

Stayed in April 2024

WiFi was really bad so we couldn't connect to the apps they had available on the TV. Pool and jacuzzi were shut last minute which was a shame and paid same price for hotel. Carpets were stained and quite noisy hallways where other people were staying shouting late at night

Close to event we were attending. Comfortable bed and friendly staff. Looks nice inside.

Stayed in April 2024

There was nothing to dislike.

Room was clean and a good size, we had the standard double for one night. Bathroom was clean and the shower was really good. Bed was comfortable. Beautiful settings, lovely hotel, don’t know about the Spa facilities as we didn’t use them. Good selection of drinks at the bar. We didn’t eat at the hotel so can’t comment on the food. Staff were really friendly and helpful.

Stayed in March 2024

The fact the jacuzzi was shut for two days. We chose this hotel because of spa facilities.

Very clean, comfortable and friendly. Staff were so lovely.

Stayed in March 2024

I know it’s a listed building so it’s tricky but the room was very dated and there was no sound deadening and the entrance door didn’t meet the floor so I could hear everything in the hall and the room next door like they were in with me.

The bathroom was modern and the room had everything I needed. It was also nice not to charged a fortune for parking

Stayed in March 2024

The difficulty keeping the temperature of my shower constant.

Stayed in March 2024

The swimming pool was out of service when we arrived (this was fixed after a couple of hours). The breakfast was very expensive so decided to go to a drive thru instead

It was a great close location to the venue we were going to. The food in the restaurant was awesome. Freshly made curry that was great.

Stayed in March 2024

Mid information regarding bar closing time. Paperwork and reception staff informed me that bar closed at midnight. I arrived at the bar at 10.50 to be told that I could have a drink but would take it to my room! 5 other residents were also there and were as put out as me. After one other resident’s persistence they finally succumbed to allow us one more drink. Atmosphere with bar staff was not good and they left, but duty manager was the only one who saw that it was not a good advertisement for the hotel and worked to resolve it.

Clean and tidy

Stayed in March 2024

No EV charging capability and it is looking a little tired (rust on bath edge and chipped wood). Relatively expensive - but happy to pay in this instance (special occasion), probably wouldn’t pay the premium if travelling independently.

Location, size, facilities, staff and breakfast.

Stayed in March 2024

Lots of small faults in the bedroom - leaking shower, broken bath plug chain, sticking en-suite door, safe not working

Views and decor in public areas

Stayed in March 2024

Food was hit and miss, no lift, no water in the room and the hotel is pretty tired and needs a refresh.

Staff were great, really friendly and helpful, particularly the chap on reception and Sherelle in the bar.

Stayed in March 2024

Bar manager needs training in complaint handling and needs to improve her attitude when talking to customers Cleaning needs to be more attentive - didn't appreciate finding soiled underwear from a previous guest left in the room.

Most of the staff were great Breakfast was fantastic Room was spacious and bed very comfortable

Stayed in March 2024

No grieving the hotel room No elevator, difficult to get luggage to hotel room Restaurant menu limited for longer hotel stays

Comfortable bed, good food - though limited Staff very respectful and kind

Stayed in March 2024

Check in was a little chaotic... location was a difficult place to find. Would have struggled without satnav. Bar closed earlier than advertised, and resulted in a confrontation with guests and staff.. Felt uncomfortable to witness.

Bathroom... Breakfast was very good, and varied. Room was ok.. I thought it would have been bigger.

Stayed in March 2024