117-129 Cromwell Road, Kensington and Chelsea, London, SW7 4DS, United Kingdom
#609 of 1,004 hotels in London
Guests' ChoiceBased on 3187 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
9.0
Facilities
7.5
Staff
8.3
Value for money
7.4
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 28, 2024
Jane
United KingdomOnly little thing bar wasnt open on day we were there
Nice greeting kept informed when room would be ready as we were early
Stayed in March 2024
Reviewed: March 27, 2024
Clive
United KingdomHairdryer was rubbish and one of the electric sockets did not work.
Room and bathroom were clean. Breakfast was good.
Stayed in March 2024
Reviewed: March 23, 2024
Jonathan
United KingdomBathroom a bit worn
Great location, room small and a little tired but clean & comfortable
Stayed in March 2024
Reviewed: March 23, 2024
Wan-ching
Taiwanlocation
Stayed in February 2024
Reviewed: March 23, 2024
Iucinda
United KingdomRoom was very big and clean, and location was excellent.
Stayed in March 2024
Reviewed: March 21, 2024
Janet
United KingdomThree of our 4 pillows were too high, firm and bouncy for me! Luckily there was one that I could comfortably use. We stayed over from Sunday to Tuesday, and on the Monday our room hadn't been cleaned nor the bed made etc by mid-afternoon when we returned, footsore, from hours around Oxford Street; on asking Reception we were assured that it would be done 'soon', which it was, and very well, with consumables replaced. It was explained that Housekeeping needed to prioritise changeovers over continuing bookings, which made sense.
The location close to Gloucester Road underground station, the 74 bus route (which we used to get to Marble Arch), local restaurants and supermarkets and the Natural History and V&A Museums was very good. I had asked for a quiet room and it was pretty quiet, with no traffic noise at all, being at the back of the hotel overlooking houses and gardens without significant roads. Either other guests were quiet or not adjacent to our room, or the sound-proofing was very good. The television was excellent. We found the room sometimes a bit hot although the air conditioning unit (which we turned off at night) was set to 17 degrees, but we could open the sash window enough to make it comfortable. The room was small but adequate, with appropriate amounts of tea and coffee (including decaf) and UHT milk cartons, and the bathroom fine, with enough small bottles of shower gel and soap etc. I was able to use the (empty) mini-fridge to cool a bottle of water to take out with us or to drink at night. All the staff we encountered throughout our stay were lovely and friendly and we enjoyed the wide choice of food and coffee (or tea) available at breakfast.
Stayed in March 2024
Reviewed: March 20, 2024
Renette
United KingdomThe friendliness and helpful of the staff and in particular, the concierge who assisted me with a problem.
Stayed in February 2024
Reviewed: March 18, 2024
Dinara
United KingdomNo drinking water in the room
Location GF bread on request
Stayed in February 2024
Reviewed: March 18, 2024
Maria
PortugalDirty floor.
Location
Stayed in March 2024
Reviewed: March 17, 2024
Rita
PortugalThe breakfast was okay but not superb
The location was great, and the clerks were extremely friendly and helpful
Stayed in March 2024
Reviewed: March 16, 2024
Susan
United KingdomThe bed in our room could do with a new mattress as we spent the night trying not to roll into the middle.
Comfortable room, quiet and clean Great location, near to tube and museums, within walking distance of the West End Breakfast excellent value for money and good choices.
Stayed in March 2024
Reviewed: March 12, 2024
Maureen
IrelandWe had 2 rooms a double and a triple but we could not be put close to each other so we were at opposite ends of the hotel so my husband had to stay in one room and I stayed in the other so there was a parent in both rooms. Also when going from triple to double on one occasion I did not go via foyer and ended up having to go through an area that was right next to the triple room but being renovated I think but very old and mouldy old musty carpets etc.
Very good buffet breakfast. Very helpful and friendly staff.
Stayed in February 2024
Reviewed: March 9, 2024
Graham
United KingdomLooking tired. Water only Luke warm.
Location
Stayed in March 2024
Reviewed: March 9, 2024
Sher
SingaporeBroken toilet tiles and some flooring in the room feels like they have sunken down
Good location, close to station and supermarket
Stayed in March 2024
Reviewed: March 9, 2024
Chloe
AustraliaGreat location, we have stayed here several times when in town to watch a show as it's easily accessible by the tube, close to grocery shops and also the RAH. Rooms are pretty standard and have all your basic amenities and beds are comfortable.
Stayed in February 2024
Reviewed: March 8, 2024
Várkonyi
United KingdomWhat I loved most was the bathroom: it was properly isolated, so I didn't freeze after my shower like in so many other London hotels. Another rare treasure was that unlike so many other London hotels, in this one there was plenty of surfaces to put my toiletries bags/clothes I want to put on after my shower.
Stayed in December 2023
Reviewed: March 8, 2024
Iyinka
United KingdomN/A
The staff, very friendly
Stayed in March 2024
Reviewed: March 7, 2024
Elizabeth
United KingdomConvenient.
Stayed in March 2024
Reviewed: March 6, 2024
Lucia
United KingdomThe power went out for 12 hours and we had no communication about what was going on or when it would be fixed
Stayed in March 2024
Reviewed: March 4, 2024
Vlad
RomaniaThe breakfast
The location
Stayed in February 2024
Reviewed: March 3, 2024
Sarah
United KingdomFresh lick of paint possibly. Unfortunately restaurant wasn’t available when we visited.
Excellent breakfast. Good choice. Value for money.
Stayed in February 2024
Reviewed: March 3, 2024
Nor
SingaporeQuiet
Cozy
Stayed in February 2024
Reviewed: February 29, 2024
Sofia
GreeceThe size of the room was rather small.
Excellent location very close to a tube station.
Stayed in February 2024
Reviewed: February 27, 2024
Carter
United KingdomIt would have been nice if restaurant was open for dinner so had a choice to stay in hotel or go out.
Excellent location and nice hotel room, comfy beds and tea/coffee facilities.
Stayed in February 2024
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