117-129 Cromwell Road, Kensington and Chelsea, London, SW7 4DS, United Kingdom
#611 of 1,010 hotels in London
Guests' ChoiceBased on 3256 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
9.0
Facilities
7.5
Staff
8.4
Value for money
7.4
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: April 25, 2024
Annetta
SwitzerlandIt was a little noisy as it is on a main road, but the double glazing blocked out most of the noise so it was not a big problem.
Location is great, very close to the Gloucester Road tube station, there are many shops and restaurants in the area, the area was clean and I felt safe (as a woman) to walk around at night.
Stayed in April 2024
Reviewed: April 24, 2024
Bradley
United KingdomThe room was slightly dated.
Location was good and the room was spacious. Breakfast was lovely.
Stayed in March 2024
Reviewed: April 22, 2024
Jl
United KingdomThe rooms were pokey, the windows and curtains were flithy. The bathroom door was awful, needs to be repaired.
The hotel is on a very busy main road which is co start 24 hours a day. The rooms are very dated. They don’t match the decor of the reception. The staff were lovely and friendly.
Stayed in April 2024
Reviewed: April 21, 2024
Raes
United States of AmericaSome scuffs and wear and tear in the building but would definitely stay again for the value.
Location was ideal for getting around London
Stayed in April 2024
Reviewed: April 21, 2024
Julia
United KingdomOur room, despite the facilities was a little tired. It didn’t bother us too much but I think some people would find the stains on the carpet unacceptable
Despite booking a standard double some months away we found ourselves allocated a suite, with large 4 poster, sofa and chairs. It was a super surprise. Staff all round were happy to help and friendly.
Stayed in April 2024
Reviewed: April 21, 2024
Michael
SpainThe restaurant being available.
We were disappointed that the Restaurant was not available for evening meals.
Stayed in March 2024
Reviewed: April 17, 2024
Christopher
United KingdomThe Checkmate bar was a little underwhelming with no atmosphere.
Very comfortable light and airy room which was spotless. Good breakfast, good location close to underground. Very convenient for visits to all the sites in London. Staff were excellent.
Stayed in April 2024
Reviewed: April 16, 2024
Sharlie
IrelandWe got a room on the 5th floor. It was small and could hear traffic outside. My friend got an upgrade and got a lovely big room with a bath. The bar/restaurant wasn’t open.
It’s a great location near Gloucester station. Easy to get into Knightsbridge. Rooms are clean and it’s a quiet hotel. Gym has enough in it for a workout, plenty of weights. The staff were great.
Stayed in April 2024
Reviewed: April 16, 2024
Karl
Maltabedsheets could be a bit too thick which makes you feel hot
perfect location, friendly staff and good breakfast
Stayed in April 2024
Reviewed: April 15, 2024
Lee
United KingdomN/A
Good room with a decent shower.
Stayed in March 2024
Reviewed: April 14, 2024
Lois
United States of AmericaDisappointed that no restaurant. My suite was exactly what I wanted but it was in need of a total refurbishment.
Location good. Building nice. Breakfast room nice. Front desk staff nice.
Stayed in April 2024
Reviewed: April 12, 2024
Ian
United KingdomThere was a damp smell in the corridor between reception and the lifts
The location was so close to a tube station
Stayed in April 2024
Reviewed: April 10, 2024
Mark
United KingdomComfortable room good breakfast. No disturbance
Stayed in April 2024
Reviewed: April 10, 2024
Georgios
GreeceWe were given a choice between a small room on a higher floor or a larger room in the basement. We took the first option and the room wasn't bad overall but the width was too small for the twin bed and we could barely walk around it while dodging the overhead TV set. The bathroom had a urine smell when we got there without an obvious reason. The bathroom sink needed unclogging. No slippers available. There are no European sockets available and no USB charging stations. The drapes had a couple of nasty blood smudges on them, as if someone had killed bugs on them.
Location is great, right next to a metro station and close to some attractions (museums, Harrods, posh shopping streets) The hotel felt very secure both for the location and the security arrangements with the door, there is also a typical deposit box free of charge. It was well maintained, heating was adequate, the bathroom was big enough, the shower worked well. The fridge worked really silently. An ironing set was provided. The breakfast was good in the savory choices. Wifi was stable and fast. The staff was friendly and helpful.
Stayed in April 2024
Reviewed: April 10, 2024
Lauren
South AfricaWe felt that the servicing of the rooms took place to late in the day. Even after leaving the tag on the door asking for it to be serviced they only arrived at 15:45 once we had returned from a full day of activities.
The property was perfect for what we needed. It is in a great location and is easily accessible. Being around the corner from the train station also made it easy to get to all the tourist attractions.
Stayed in April 2024
Reviewed: April 8, 2024
June
ItalyFantastic breakfast
Stayed in April 2024
Reviewed: April 8, 2024
Christine
IrelandBar closed early and couldn’t open the window in room
Very friendly staff and great location
Stayed in April 2024
Reviewed: April 7, 2024
Lily
United KingdomThe carpet in the room was not vacuumed properly and we got housekeeping knock on our door early in the morning to clean the room. Check out was 3 hours away from this door knock.
Close to the royal Albert hall and a stroll to some good eateries. Good breakfast.
Stayed in April 2024
Reviewed: April 7, 2024
Margaret
IrelandRoom was very small and window wouldn't stay open.
Location was ideal.
Stayed in April 2024
Reviewed: April 3, 2024
Ahmed
United Arab EmiratesThe room was nice but the bed wasn’t comfortable, two nights i had a back pain while i was sleeping on the bed. I spoke to reception about it but they refuse to change my room until I said, i will complain about this problem, and they change my room only for 1 night instead of 3 nights.
The place was nice and located around the restaurant and market shop.
Stayed in February 2024
Reviewed: April 2, 2024
Ole
NorwayThe hotel felt run-down, and that feeling continued in the room where the carpet and walls had evidence of wear and tear. In addition, the Air conditioning was insufficient, and with a window opening up into a busy street it made for a noisy environment.
This hotel provided an excellent value for money, being quite affordable in a very nice location. The surrounding area was perfect for a stroll, and it was easy communication into the city center. The area also has a lot of restaurants and shops, as well as several museums within walking distance
Stayed in January 2024
Reviewed: April 1, 2024
Ólafur
IcelandNo complaints.
The room was what we expected and location was good. Breakfast was good and staff nice.
Stayed in March 2024
Reviewed: April 1, 2024
Nik
United KingdomBreakfast menu rotation was disappointing. Breakfast food was good. Breakfast was very busy on the Monday.
Location was pleasant. Location was close to underground station. Room was comfortable.
Stayed in March 2024
Reviewed: April 1, 2024
Christina
New ZealandVery tired
Location was great
Stayed in March 2024
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