Creaky floorboards in Coach house. Attached pub (The Fat Abbot), was lacking in atmosphere.

Good location just outside of York (bus stop 3 minute walk, bus ride 15 minutes). Room was a good size. Pubs and Thai restaurant close by. Breakfast was very good. Staff were excellent. Spa pool and steam rooms (4) very good.

Stayed in April 2024

Room was cold. A very small heater only worked when key card was in so when we left the room, the heater went off and the room was freezing again by the time we got back from meal. Wi-Fi was poor although it was free.

Location was excellent. A really good walk into York. Fantastic breakfast. I didn’t use the Spa since the weather was so nice but it looked pleasant.

Stayed in April 2024

From the reception to the room was a bit of a track through various parts of the hotel especially when you have cases. The leisure facilities are also outside the hotel in a building close by but we still had to walk through a room full of wedding guests to get through the hotel. This was embarrassing for us in our leggings with towel in hand and them in their suits and occasion wear.

The room was lovely, comfortable and clean. The breakfast was fantastic, plenty to choose from and tasted delicious.

Stayed in April 2024

Everything was superb

Couldn't fault anything

Stayed in April 2024

bit dated furniture , got lost trying to find room , maybe some sort of map at reception

nice big room , corner room so not overlooked , good choice at breakfast

Stayed in April 2024

Well maintained

Stayed in April 2024

Bit dated and the shower tap quite hard to move .

Staff here are lovely . So helpful and lit fires for us which was amazing . Accommodated my family and my cousins family for afternoon tea.

Stayed in April 2024

Breakfast very expensive for what u get and abit overcooked

Fat abbot pub

Stayed in April 2024

The staff were friendly and helpful, and the location was perfect for our trip into York and the designer outlet.

Stayed in April 2024

Like some previous reviews, the place looks a bit tired & could do with a fresh coat of paint & some updates within the rooms, it wouldn't take much to have it sparkling but overall it was clean & comfortable.

Onside pub a bonus, spa facilities & pool were excellent, staff very pleasant, grounds beautiful, rooms perfectly adequate & comfortable.

Stayed in March 2024

Cold room

Clean

Stayed in March 2024

The room was small and very clean. I thought for the money we paid we would have had a better room

Had a lovely breakfast and the spa us fantastic

Stayed in March 2024

Had to pay extra for towel and robe at spa even if you were staying in the rooms

Lovely picturesque grounds and with lovely spa and great pub next door

Stayed in March 2024

Had to wait an hour for our room as it wasn't ready. We're given a complimentary bottle of wine without evening meal. But just wanted to get freshened up. I've also rang several times since we arrived home. My partner left his wallet in the room, and I'm still waiting for a call back.

Room was very clean. When we finally got in it. Staff wete polite especially breakfast and The Fat Abbott staff

Stayed in March 2024

Breakfast could of been hotter 😀

Clean, friendly staff, good food at The Fat Abbot, excellent pool and spa facilities.

Stayed in March 2024

My main issue was that several items from the cooked breakfast were cold despite me mentioning this to someone in reception on the first morning.

The location, free parking and the leisure club

Stayed in March 2024

Our room 61 was very nice . The only complaint was when we entered the room there was a odour . Think they might have to check drains.

The hotel breakfast was excellent and spa were excellent . Very helpful and accommodating staff. We have been several times and will be back.

Stayed in March 2024

The jacuzzi wasn't working on the first day which was the main thing in the spa I had wanted to use, and the spa was crowded; we weren't able to access any loungers for the couple of hours we were there, and the floor of the spa needed a clean. We both wanted treatments at the spa but it was fully booked (bar one 25 minute slot) so book in advance if you want one (I tried to book a few days before our stay but it was too late). The rooms could do with some updating/TLC - There were no plugs near the beds and the panelling behind our toilet was partly falling off.

The staff were very friendly and helpful across reception, restaurant, and spa. Parking was easy and location was great. There were four steam rooms/saunas and a nice rain shower in the spa. The beds in the room were comfortable. Breakfast was good, and the adjoining pub (food, wine, and staff) were great.

Stayed in March 2024

A direct, private link to Spa from Hotel.

Great Spa Facilities, Great Evening Meal Choice and Value, Lovely Full English Buffet Breakfast!

Stayed in February 2024

No proper food or drinks available in spa. Spa not connected to hotel so you have to get dressed and walk back outside for food

Nice buildings, spa and restaurant

Stayed in March 2024

Improve on the cleaning, there were cob webs on top of the curtains ceiling, slightly on the dusty side,

We both loved the food, good portions to fill you up. The breakfast was really good. Close to our destination and Ellie was very quick to respond to my needs and she even booked a taxi for me which I appreciate.

Stayed in March 2024

The cooked breakfast could have been warmer. The first room we stayed in was above the Fat Abbott and it was very warm and a bit noisy. We had a word with reception and she changed our room straight away.

The spa is good and I like the pool and jacuzzi.

Stayed in March 2024

the spa was an added bonus, not too busy and good value. it was only the pool and jacuzzi we used but there was a very good well equipped gym too if anything, i would just say the heat in the pool was a little too much, but great for those winter days.

breakfast was absolutely beautiful, so much choice. the on site pub restaurant was lovely food and choice. we ate there both evenings of our stay

Stayed in March 2024

We had to wait for our room a bit. Room wasn't that well cleaned - found a previous person's body spray that was between bed and bedside drawers. Our lights cut out for a few hours but this was due to person in room above flooding room. Would have expected some shampoo or shower gel in bathroom for a 4 star hotel.

Staff were nice. It was good to have spa access but spa was quite busy. Breakfast was good. Plenty of choice. Although there was a noisy party downstairs, all noise was turned off around 10.30.

Stayed in March 2024