The attitude and indifference of the staff at nearly all levels. It really let what was a great property down. They simply did not care. Not just about us but the other guests as well, it seems. No communication of issues and closures of the restaurant, and a complete indifference to where our party could dine, was one example.

The location, ambiance and room all exceeded expectations. Lovely atmosphere, handy location magnificent views across sweeping meadows to the Thames. All truly delightful.

Stayed in April 2024

Breakfast in buffet form. When in a hotel I like to enjoy a full continental breakfast in buffet form so I can taste different things. Not only one plate

The location was superb. The surroundings are beautiful. Staff very friendly. Clean hotel. The quality of the breakfast was great, but I’d have preferred breakfast in buffet form. Outstanding view over the river though.

Stayed in April 2024

An extra 'service charge' was added to my bill at checkout, which I asked the reception staff to take off. (If this was in return for the upgrade, it should have been made clear on checkin). The bathroom towel radiator leaked during the night (room 312).

I had booked a standard double and was upgraded to a great deluxe room with balcony and river view etc.

Stayed in April 2024

N/a

Hotel was spotlessly clean. Nicely appointed in a beautiful location. Friendly and helpful staff

Stayed in April 2024

nothing really

Great location, easy check-in and able to check in early. Friendly staff

Stayed in April 2024

Gorgeous hotel in a fabulous location

Stayed in April 2024

We were upgraded so that was a pleasant surprise

Stayed in March 2024

Beautiful surroundings. Lovely building.

Stayed in March 2024

Gorgeous, cosy and comfortable curved room with windows to three aspects. Great view of the river.

Stayed in January 2024

Bathroom needs deep clean. Limescale on shower head and around the bath edging etc.

Lovely location

Stayed in March 2024

Too hot in the restaurant and bar

Fantastic location

Stayed in March 2024

There was not actually what I did not like, but the out of date water facility, room windows which bring outside cold temparature is what you can enjoy if you accept that`s UK.

Though the room was not faced with the hillside view, overall stay was filled with the nice surroundings of greenary of Richmond area and river Thames, which gave me the highest comfort. The facility and the room was an decent UK standard, which you can not expect from a global point of view. Breakfast was also a typical excellent British one, which you can enjoy once or twice per week as a traveler.

Stayed in February 2024

Poky toilet stuck in a large bathroom.

Good location very nice room large bathroom.

Stayed in February 2024

The standard single room was very narrow so felt claustrophobic at night which impacted my sleep. I understand the restaurant is separate from the hotel but the room service menu wasn't great. Nor was the Club menu which is available for guests. All a matter of preference to be honest so I'm sure others might not be bothered by this at all

Wonderful hotel, great location and lovely staff. Easy check-in/check-out process, great parking facilities and easy to navigate floors.

Stayed in February 2024

Small room

Location and style

Stayed in February 2024

Could hear the tv in the room adjacent and also noisy rain drops on exterior decking.

Room was fairl6 new and the shower room spotless

Stayed in January 2024

The decor is a bit out dated and old (not in the grand traditional way of the outside which is original old and beautiful) which is a shame as it could be amazing. Love all of the old pictures and art work but the carpets and wallpaper cheapens it. Its also a shame that there is no stools in the lovely little bar room where the drinks are as this would have been a preferable place to sit instead of amongst the restaurant which is also very outdated.

Gorgeous from the outside and location is absolutely perfect. The room size is fine and the view from the room is gorgeous Staff are really friendly and helpful, pianist was playing on the ground floor both days which was so lovely!

Stayed in January 2024

Better value for a two day stay

Small rook nut well furnished. Everything you need for a one night stay

Stayed in December 2023

Lovely room and view

Stayed in January 2024

Great location

Stayed in October 2023

On our 1 night stay the restaurant was not open - food choice was restricted to gold club style club sandwiches etc......turned in to a win for us as we ate out at a fab italian in Richmond instead.

Room very clean with good facilities

Stayed in November 2023

Nothing

Beautiful hotel in a beautiful part of London

Stayed in November 2023

No walk in shower

Great location lovely rooms

Stayed in December 2023

Being charged a service charge for being served drinks at the bar.

Nice hotel, plenty of character. Staff on reception spot on.

Stayed in December 2023