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Reviews of Phyllis Court Members Club 4 stars

Marlow Road, Henley on Thames, RG9 2HT, United Kingdom

#4 of 7 hotels in Henley on Thames

Guests' Choice

Review score

Based on 554 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.7

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 28 March 2024

    7.0
    Lovely place, but need to pay attention to their guests as well as their club members
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dated decor and no hot water!

    Beautiful location and excellent service

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    Only one room key, not card, which made it difficult when coming back independently from my wife from the gym. Problems with the key fob for exit /entry to the site Shower leaked Other minor issues with the room

    Facilities were excellent. Comfortable bed. Beautiful setting

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Lovely with old world charm would definitely stay here again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It wasn’t clear whether non members staying at the hotel could still use the restaurant so we ended up eating in town

    The breakfast was fabulous and the hotel is set in a lovely location close to the town. The room whilst a little small was very comfortable and the bed was super.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Brilliant Hotel, Brilliant Staff, Rude members
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 3 nights

    The members were very unfriendly and rude when using the swimming pool, references were made about yobs from Henley which made me feel very uncomfortable.

    The staff were welcoming and service was very good

    Stayed in March 2024

  • Reviewed: 13 March 2024

    9.0
    Wonderful.
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff, situation, ambiance, comfort, food.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Pre Seminar Stay
    • Business trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    It’s a little dated in places. There was no hot water but that was a one off issue.

    The food is excellent. The staff are friendly. The location is superb. A nice room upgrade

    Stayed in March 2024

  • Reviewed: 16 January 2024

    8.0
    Weekend away
    • Leisure trip
    • Couple
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    Room was small for price but lovely view of river Bathroom cold & shower water didn't run away very quickly bit worrying Very comfortable bed

    Lovely location Lovely breakfast Friendly staff

    Stayed in December 2023

  • Reviewed: 11 January 2024

    7.0
    Room for improvment upstairs - otherwise excellent.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Our room was very disappointing with dowdy decor and impractical bathroom. Who wants a disabled bathroom with no where to put sponge bags at a useful height or a full on waterfall shower. Did mention all this to the staff as we left.

    Lots to like here - the location, the staff the generall ambience of the down stairs areas, the breakfast, the pool and sauna and plenty of parking. Easy to walk into Henley

    Stayed in December 2023

  • Reviewed: 31 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    Dress code for dinner is required which is fine but would’ve liked to have been warned ahead of time. Meant we couldn’t eat in the main restaurant. :(

    Very good location and facilities

    Stayed in December 2023

  • Reviewed: 25 December 2023

    8.0
    A very pleasant and comfortable stay. One problem was srr
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Maybe some charging points in the bedroom

    All staff were very pleasant and most helpful

    Stayed in December 2023

  • Reviewed: 14 December 2023

    10
    Excellent accommodation and location. Will be staying again in the spring or summer
    • Leisure trip
    • Couple
    • Double Room (1 Adult)
    • Stayed 2 nights

    No bottled water in room

    Beautiful view from room , with balcony looking over the grounds to the Thames. Even magnificent in the ghastly weather. Quality food. Full able service at breakfast. ( no do it yourself !) Peaceful and serene atmosphere, even though they had a function on in the ballroom one evening

    Stayed in December 2023

  • Reviewed: 9 December 2023

    8.0
    Great location; attentive but discrete staff, lacking in details justifying the high price imp
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night
    • Submitted via mobile

    Some of the decor in the room was incongruous with the sense of elegance & style of the overall location

    Lovely setting; beautifully & tastefully decorated for Christmas

    Stayed in December 2023

  • Reviewed: 14 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    No meals available on Sunday night in any part of the Club

    Stayed in October 2023

  • Reviewed: 8 November 2023

    8.0
    Beautiful location with excellent service.
    • Leisure trip
    • Couple
    • Double Room (1 Adult)
    • Stayed 1 night

    The room is a bit dated and small. and could do with an update. Expensive for what it is.

    The location is excellent and the views from window of room first class. The staff were very friendly and the service was top class especially at breakfast. The food at breakfast was superb and the waitress excellent.

    Stayed in October 2023

  • Reviewed: 6 November 2023

    9.0
    A comfortable stay with excellent sports facilities and superb riverside location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a little dated but still spacious and comfortable. Walk in shower very goo

    Location excellent. Breakfast service first class

    Stayed in November 2023

  • Reviewed: 3 November 2023

    8.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Had to ask for housekeeping to clean bathroom again upon our arrival.

    Location

    Stayed in October 2023

  • Reviewed: 18 October 2023

    10
    Had a really great time 👍
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    It was really lovely and the staff couldn’t do enough for us 👍

    Stayed in October 2023

  • Reviewed: 17 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    No food available after 5.00pm on a Sunday in any part of the hotel - including room service. The Orangery meal was a great disappointment and as a result we did not eat any other evening meals in the hotel

    Fantastic location, Quiet ambiance, friendly staff, excellent bar food and room service

    Stayed in October 2023

  • Reviewed: 15 October 2023

    10
    Comfortable and enjoyable, made special by well trained and a professional staff.
    • Leisure trip
    • Group
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    Small bedroom.

    Warm friendly staff, beautiful location, very comfortable lounge bar. Lounge bar and restaurant staff exceptional.

    Stayed in October 2023

  • Reviewed: 13 October 2023

    8.0
    Great location for visiting the town.
    • Leisure trip
    • Couple
    • Double Room (1 Adult)
    • Stayed 2 nights
    • Submitted via mobile

    Room and en-suite were small and felt cramped.

    Fabulous location and beautiful outdoor seating area.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was quite noisy.

    Beautiful setting.

    Stayed in September 2023

  • Reviewed: 10 October 2023

    8.0
    Nice
    • Leisure trip
    • Couple
    • Double Room (1 Adult)
    • Stayed 1 night

    Chef was "unwilling" to serve rum and raisin ice cream under ice cream selection as it was only available apparently with bread and butter pudding!

    Nice location

    Stayed in October 2023

  • Reviewed: 9 October 2023

    8.0
    Lovely
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Bathroom was a bit pokey

    Service a bit slow, but otherwise lovely

    Stayed in October 2023

  • Reviewed: 8 October 2023

    10
    Faultless Towers
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights

    The King Double room was pokey for two people for a full week stay with very limited space for clothing storage and the small hanging wardrobe rail was at an unreachable height. There wasn't space for even one chair so the only way to enjoy the superb view was by perching on the bed or sitting on the very uncomfortable chairs on the spacious balcony when weather permitted. Over bath rain showers are impossible for people with limited mobility. We struggled to even get in and out of the deep bath for a soak

    This is an Oasis of quality and polite manners in a stunning location and being a Members Club it is obviously well controlled. The strict Dress Code looks like a challenge but basically I fully agree with it, especially the ban on ripped/torn jeans. All this done with the the help of Bright and Cheerful staff who are very attentive. This extends to all the unseen staff such as an adventurous Chef, Gate and Grounds Security and the contractors who keep the large Parkland grounds in immaculate condition The Orangery is lovely for meals and the lounge very comfortable/restful There is an easy 10 minute walk to the town centre using a hidden back gate.

    Stayed in October 2023

Showing 1 – 25

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