Missing toiletries and slippers. Had to chase reception. Why do hotels cover radiators with heavy, lined, to the floor, curtains !

Excellent dinner and breakfast

Stayed in April 2024

Literally the only issue was that the cold water wasn’t very cold and the deluxe room was 2 single beds pushed together.

The staff were absolutely exceptional - from the ladies on the front desk to the chefs in the kitchen. Absolutely impeccable service and so friendly.

Stayed in April 2024

The room was not as expected and not really suitable for someone in a wheelchair who requires a single bed, We had requested a twin-bedded room but the family room provided ony had one bed and a put-up bed.

We enjoyed our meals at the hotel.

Stayed in April 2024

TV in the room didn't work. We asked for new batteries which the staff brought BUT still didn't work. We upgraded our room & still got a TV that didn't work.

Beautiful hotel

Stayed in April 2024

Wish they had a better quality of dinner options. The hotel staff did their best to compensate our dining experience. If they improve that, we would love to dine in again.

Friendly staff across the hotel. Very welcoming atmosphere and comfortable tea room

Stayed in March 2024

A lovely, friendly, relaxed hotel. The staff are friendly and willing to help. They also helped with the car park (which I did pay). But they did advise me on how I can get the car park charged wavered for my next visit. I would recommend this hotel for their helpfulness alone.

Stayed in April 2024

The bath was very slippery and we would have appreciated a mat for inside the bath. Also the bath was very high and difficult to climb in and out of

The welcome was very nice. The room was very comfortable. The restaurant food was very nice and breakfast was very nice

Stayed in April 2024

Good hotel. Staff were nice and quiet location.easyvto get to and close to other popular locations. Breakfast was very good. Only small gripe is that we had to pay for parking.

Stayed in April 2024

bed

brealfast

Stayed in April 2024

Been there several times always good

Stayed in March 2024

The hotel is only accessible by car. There is a charge for guests staying overnight to park their cars.

Stayed in February 2024

All was satisfactory good location for our visit to the Redditch Crem

Late being served, bacon undercooked, eggs hard. The rest was OK. Toast was good DIY.

Stayed in March 2024

Bar person came over disinterested, didn't seem to want to be there, let alone serve anyone.

Front of house staff very pleasant and for the lady who dealt with us for breakfast.

Stayed in March 2024

We had booked 2 nights there, but the room we booked wasn't ready for us when we arrived. To have a room with a bathtub as we had booked, we had to have a room that was made up as a double then pull the beds apart which left us with bedding only for 1. Reception didn't know where there were any spare duvets or blankets, so the first night I slept without any covers or sheets, just on top of the mattress topper which had yellow stains on.🤦🏻‍♀️ Next morning they brought bedding and made the beds. Room wasn't properly clean on arrival. Dusty surfaces and dusty/streaky mirror. Damp black marks around the window frame, mostly along the bottom, (which you could wipe even with finger). No food at all (not even snacks) available Sunday after 5pm. We had been for a long drive and had to wanted to eat something in the hotel that evening. (Not sure what time food stops on other nights, so best check). When you drive up to the hotel, the entrance is lovely but doesn't look like the picture in their advert because that picture is of the back of the hotel. At the front, the main part entrance looks lovely but the modern looking extension to the right of it spoils it and looks like a "basic motel". Try not to get a room that is ground floor at the front in the modern extension, because when you look out of the window you just see parked cars that are parked right up to your window. No lift. No "salon/lounge, as it only has a small bar with a quite small conservatory to relax in.

Location was absolutely ideal for us. Room (first floor to the left of entrance) was spacious and with view of trees and driveway. Hot tub was lovely (although the jets aren't at all strong enough).

Stayed in March 2024

On arrival, we weren't offered an explanation of what was on offer at the hotel and about the grounds as it would have been nice to have been informed about the gym and location of it. Or where in the grounds you could walk and enjoy what it had to offer. Having not stayed before, I was not aware. Had booked 2 rooms, and they had placed us on separate floors. On going to our room, there was dirt along the stairs and carpets that required hoovering. The hoover was on the second floor, just left out unplugged. Going into the bar area, most tables required clearing up, and it wasn't until 3 hours of us being there that this happened. The bar itself was full of dirty glasses and again wasn't cleared until much later on that evening. When wanting a drink, we had to buzz for attention, and it took a while for someone to come. This was the same for both nights we stayed and other guests were as surprised as myself in this situation. Clearly, a staff shortage or the hotel is trying to cut back costs.

The staff at the front desk were lovely and pleasant. They helped to complete an easy booking in and out process. The room was basic but had what you needed, and we had maid service refresh the room for our 2nd night. Food on offer was good and presented lovely, the club sandwich was good value for money. In the morning there was a good choice for breakfast, on the Sunday it was buffet style and the Monday our cooked breakfast was made to order.

Stayed in March 2024

The breakfast wasn't very warm

Beautiful hotel in beautiful surroundings, very welcoming and staff are lovely and friendly

Stayed in March 2024

Good breakfast and nice bar area, but the rest of the place is a little worn around the edges

Stayed in February 2024

Rooms are a little tired, but very expensive to refurbish. Given the economy over the previous few years it is understandable that maintaining a high standard is demanding.

Busy time as wedding on, but staff very helpful explained the best time for me to come down for dinner.

Stayed in December 2023

Nothing

The staff were very friendly and helpful, we had a lovely Sunday lunch in the restaurant, we will be returning.

Stayed in March 2024

A long walk up and down stairs to our room The breakfast was not excellent - average produce and not very warm No fresh fruit at breakfast

Great building in fantastic surrounds Friendly staff Good room and evening menu

Stayed in March 2024

Upgraded room, friendly staff, lovely location

Stayed in March 2024

There was nothing I didn't like,

Staff were amazing, the hotel was lovely and the bedrooms were amazing, I'd definitely stay again!

Stayed in March 2024

They have introduced a parking charge of £5 overnight. I personally disagree with this when already paying for an overnight stay and this will affect my choice in the future.

Stayed at this hotel a few times now, the pizza's are delicious, rooms are a good size and staff are helpful and friendly

Stayed in February 2024

Washing machine in laundry room spinning until very late

Great for work stays

Stayed in February 2024