54 Queens Gate, Kensington and Chelsea, London, SW7 5JW, United Kingdom
#129 of 1,008 hotels in London
Guests' ChoiceBased on 1931 hotel reviews
8.7Cleanliness
9.3
Comfort
9.3
Location
9.6
Facilities
8.7
Staff
9.3
Value for money
8.4
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 24, 2024
Sheila
United KingdomProximity to Albert Hall, underground and museums.
Stayed in April 2024
Reviewed: April 24, 2024
Ewing
United KingdomVery well equipped hotel; everything looking new
Stayed in April 2024
Reviewed: April 23, 2024
Sharon
United KingdomGreat location for our particular trip. Room was clean and comfy and had everything we needed. We were in the basement but because it was only for one night, was not a problem.
Stayed in April 2024
Reviewed: April 22, 2024
Cem
United KingdomAmazing location and very cozy room with a comfortable bed. It just checks every single box for a nice stay.
Stayed in April 2024
Reviewed: April 22, 2024
Hans-peter
AustriaVery nice boutique hotel
Stayed in April 2024
Reviewed: April 21, 2024
Susan
United KingdomBeautifully decorated with a very calm atmosphere. The staff were extremely courteous, friendly and helpful. Very close to museums and Hyde Park.
Stayed in April 2024
Reviewed: April 21, 2024
Matthew
United KingdomNowhere to store the bags during the day (they were just left in the reception)
Decor and that it was a small hotel, felt more homely. Good sized rooms as well. Liked the complementary pastries as well
Stayed in April 2024
Reviewed: April 21, 2024
Patel
United States of AmericaThe windows didn't seal shut, so any noise from outside could be heard inside. Not a major issue as the street is quieter than most streets in the neighborhood.
Clean, big room on a quiet street and a very nice bathroom. Close to two tube stations. A/C and heating worked great! Seamless checkin, we got there early and left bags in waiting area; our bags were taken to our room for us.
Stayed in April 2024
Reviewed: April 16, 2024
Tracy
United KingdomThe wifi strength in the room was patchy.
The hotel is in a great location overlooking the Natural History Museum and close to the Royal Albert Hall. The room was nicely done out, and comfortable bed.
Stayed in April 2024
Reviewed: April 15, 2024
Sarah
United KingdomNothing.
Great location for what we needed.
Stayed in April 2024
Reviewed: April 13, 2024
Carol
United KingdomIt would be nice to have access to complimentary coffee/tea within reception. A Paris hotel we recently stayed at had both an honesty bar and coffee and french cakes available all day/evening - Hotel Fabric.
Perfectly located for so many London attractions and venues. Short walk to the Albert Hall, Hyde Park and Harrods.
Stayed in April 2024
Reviewed: April 12, 2024
Claire
United KingdomClean quiet comfortable room. Great breakfast. Would stay again. Lovely area too.
Stayed in April 2024
Reviewed: April 11, 2024
Elizabeth
United KingdomNo bar
Bathroom
Stayed in March 2024
Reviewed: April 11, 2024
Daniel
IsraelWe didn't like the price. It was very expensive.
The hotel room was spacious (room 9, in two floors) , comfortable and breakfast was excellent. The tube stations were in a walking distance. The hotel staff was friendly and helpful.
Stayed in April 2024
Reviewed: April 11, 2024
Josh
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: April 11, 2024
Sarah
United KingdomBeautifully furnished and very comfortable
Stayed in April 2024
Reviewed: April 10, 2024
Lisa
United KingdomWe were told breakfast finished at 10.30 at 10.10 we arrived at the dining room to be told by the waitress the kitchen was already shut, I could see the cook making signs to her not to allow us in, this was disappointing.
Reception team very pleasant, room was very clean and comfortable, even had a small terrace which was pleasant to sit on
Stayed in April 2024
Reviewed: April 10, 2024
Geoffrey
United KingdomThe heating was on and it was too warm.
Location in relation to the Royal Albert Hall, cleanliness , friendliness of the helpful staff.
Stayed in April 2024
Reviewed: April 9, 2024
Alex
United KingdomSmall room but adequate.
Clean and stylish.
Stayed in March 2024
Reviewed: April 9, 2024
Frank
United KingdomI have no negative comments
Location location location
Stayed in April 2024
Reviewed: April 9, 2024
Laura
United States of AmericaThe hotel worked well for my needs as a single traveler. Comfortable, on a quiet safe street, with easy accessibility to the metro.
Stayed in February 2024
Reviewed: April 8, 2024
Chris
United Kingdomnothing
the breakfast , excellent
Stayed in April 2024
Reviewed: April 7, 2024
Donna
United KingdomFriendly staff, clean and comfortable hotel.
Stayed in April 2024
Reviewed: April 7, 2024
Alison
SpainThe room size was extremely tight for size. The shower seal was broken and the shelf above the sink was broken and needed to be fixed.
The staff were absolutely amazing. The reception area was warm and inviting. The bed was comfortable. There was air con in the room which meant you could control your own room temperature. Although central London, the room was quiet.
Stayed in April 2024
Ao Nang Beach, Thailand
Lexington, USA
Mérida, Mexico
Copenhagen, Denmark
Maceira, Portugal
Kaş, Turkey
Feissons-sur-Salins, France
Košice, Slovakia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content