5 Fairmont Avenue, Canary Wharf, Tower Hamlets, London, E14 9JB, United Kingdom
#108 of 1,008 hotels in London
Guests' ChoiceBased on 6884 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.3
Facilities
9.0
Staff
9.2
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 23 April 2024
Melanie
United KingdomNot the easiest in terms of accessing the 02 Arena, not in a reasonable walking distance as there is no bridge access Hotel staff called a Taxi and this was £30 however we used an Uber to return costing £12
Very attractive decor and also it was lovely and calm Nothing was to much trouble , Great Breakfast
Stayed in April 2024
Reviewed: 22 April 2024
Billy
United KingdomNothing to dislike
From the moment you walk in you are made welcome. Nothing is too much trouble. Onsite restaurant is awesome in terms of quality, service and value for money. Our group can not rate this highly enough. Anyone visiting London should consider this hotel in a great safe location.
Stayed in April 2024
Reviewed: 22 April 2024
Mario
United KingdomNot much
Location and cleanliness of the hotel was amazing! Complimentary breakfast was available for all marathon runners, really thoughtful considering the time they had to leave for the start of the race.
Stayed in April 2024
Reviewed: 22 April 2024
Debbie
United KingdomNothin
Breakfasts are excellent. Location of hotel
Stayed in April 2024
Reviewed: 22 April 2024
Riccardo
United KingdomClean and well decorated room, impressive entrance hall, great breakfast, friendly staff.
Stayed in March 2024
Reviewed: 22 April 2024
Rachel
United KingdomThe breakfast, I am not a fan of the "fast food" breakfast. The bacon was like rubber and not very hot. The rest of the offering was warm not hot, and there was only scrambled eggs. The queue for the toast machine was long and it didn't help when someone "pushed in" personally I would rather pay slightly more and wait for a fresh breakfast cooked as I arrive in the restaurant.
We were greeted with a smile by a lovely young lady. We were offered some water and a glass of prosecco which was gratefully received. I feel very rude as I didn't take note of the lady's name, she was on the left hand reception area and we checked in at around 3:15pm. She booked us in for breakfast too. We were given 2 door cards without us having to ask. We had an early dinner as going to O2. The food and the service was fantastic. Thank you
Stayed in April 2024
Reviewed: 22 April 2024
Judith
United KingdomWe were attending the O2 and was very expensive to get there from the hotel . There was no decaf coffee and the coffee machine didn’t work .
Great shower , comfortable large bed , quiet hotel
Stayed in April 2024
Reviewed: 22 April 2024
Anthony
United KingdomTo be honest , could not fault anything an can vouch for the 5 of us that stayed ,it was absolutely spot on
What wasn't to like fare dooooze throughly enjoyed our stay , we were in London as my daughter was running the London marathon
Stayed in April 2024
Reviewed: 21 April 2024
Jake
United KingdomRoom was slightly dusty
Views and restaurant are amazing.
Stayed in April 2024
Reviewed: 21 April 2024
Emma
United KingdomNothing it was fantastic
The staff and hotel were superb
Stayed in April 2024
Reviewed: 20 April 2024
Alexandra
United KingdomNothing
The Environment is so lovely 😍
Stayed in April 2024
Reviewed: 18 April 2024
Michelle
United KingdomThe spa facilities were limited. It said it had 7 showers, but in reality there were 3 shower cubicles with different temperatures and type of shower heads. However half of these didn't work. The steam room was also unavailable and 2 of the heated chairs in the relaxing room didn't work either.
The staff responded quickly to the initial problem of our allocated room not being ready. Breakfast was great as was the location of the restaurant by the river. Massage was good.
Stayed in April 2024
Reviewed: 18 April 2024
Shirley
United KingdomThe staff were so welcoming, helpful and accommodating. The welcome drink after a long journey was sublime and the room was prepared to perfection.
Stayed in April 2024
Reviewed: 17 April 2024
Karen
United KingdomQuite business orientated which I suppose is understandable for area
Proximity to the O2
Stayed in April 2024
Reviewed: 16 April 2024
Charlotte
United KingdomNothing
I love it..the decor,the ambiance everything And I loved the fruity water at reception
Stayed in April 2024
Reviewed: 16 April 2024
Gary
United KingdomCouldn't fault it to be honest. apart from maybe more tea and coffee in the rooms
Was 5 star standard, clean and luxurious throughout. Excellent price too
Stayed in April 2024
Reviewed: 16 April 2024
Jenny
United KingdomExcellent hotel nice and clean friendly staff
Stayed in April 2024
Reviewed: 16 April 2024
Trevor
United KingdomVery nice room, good facilities, breakfast in the morning was lovely, great view of the O2
Stayed in April 2024
Reviewed: 15 April 2024
Darryl
United KingdomThe staff were very friendly and our room was amazing :)
Stayed in April 2024
Reviewed: 15 April 2024
Simon
United KingdomNot the easiest location to get to the O2
Clean, nice staff, nice room
Stayed in April 2024
Reviewed: 15 April 2024
Alex
United KingdomIt was really central to places & easy to get to by taxi to the 02. The staff made our 2 night stay really special. Highly recommend the buffet breakfast.
Stayed in April 2024
Reviewed: 15 April 2024
Anna
United KingdomN/a
Fab location and exceptionally clean
Stayed in March 2024
Reviewed: 15 April 2024
Simon
United KingdomN/a
The staff were so friendly and welcoming when we arrived. The location was quiet with lovely views over the river, but close enough to walk to nearby stations. We wish we stayed for longer than the 1 night.
Stayed in April 2024
Reviewed: 15 April 2024
Daren
United KingdomBreakfast was nothing better than ok in terms of quality
The room was excellent and very comfortable. The bar area is comfortable and we were well looked after by the staff
Stayed in April 2024
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