Reviews of Radisson Blu Hotel, Durham This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Frankland Lane, Durham, DH1 5TA, United Kingdom
#6 of 16 hotels in Durham
Guests' ChoiceReview Score
Based on 5866 hotel reviews
8.2Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
9.1
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Facilities
8.4
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Staff
8.9
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Value for money
7.7
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Free WiFi
8.6
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Reviewed: April 22, 2024
Gavin
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Superior Room with River view
- • Stayed 2 nights
- • Submitted from a mobile device
The cost of drinks was high and the room service extortionate.
It was OK however the butter was in one large block. It appears you are supposed to cut off a piece to use however the plates are hot so this would instantly melt or if you butter your toast at the station you put crums all over the butter that other's have to use
Stayed in April 2024
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Reviewed: April 22, 2024
John
United Kingdom12 Reviews7.0“Okay food diserpointing”- • Leisure trip
- • Couple
- • Premium Room with River View
- • Stayed 2 nights
- • Submitted from a mobile device
Food not good at all
Location good
Stayed in April 2024
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Reviewed: April 22, 2024
Joanne
United Kingdom2 Reviews9.0“Lovely stay”- • Leisure trip
- • Family with young children
- • Superior Room with River view
- • Stayed 1 night
- • Submitted from a mobile device
There was nothing that we didn't like
We stayed at the hotel for one night. The room was spacious and overlooked the river. I had ordered a bottle of prosecco and beers to the room as it was part of my husbands 50th Birthday treat. We had a lovely little surprise of some little cakes, with a card saying happy 50th Birthday. It was within walking distance of the centre and there were some nice little walks along the river.
Stayed in April 2024
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Reviewed: April 21, 2024
Lee
United Kingdom17 Reviews9.0“Nice hotel and perfect for a quick stay over”- • Leisure trip
- • Couple
- • Superior Room with River view
- • Stayed 1 night
- • Submitted from a mobile device
Thought the charge for parking a little ott for guests
Nice rooms especially those with river view
Stayed in April 2024
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Reviewed: April 20, 2024
Caroline
United Kingdom22 Reviews2 helpful votes9.0“Great stay!”- • Leisure trip
- • Solo traveler
- • Superior Room with River view
- • Stayed 2 nights
The hotel is located on the river just a short walk to the city centre. My room had lots of space and comfortable. I liked the coffee table and chair by the window in particular. The bathroom has everything you need as well as being very clean. The breakfast was really enjoyable with lots of choice. Lastly it is possible to use the spa facilities as a guest. There is a pool, sauna, steam room and jacuzzi, which is a real added bonus for a stay.
Stayed in April 2024
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Reviewed: April 19, 2024
Thomas
United Kingdom1 review7.0Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Waiting to be served at the bar
My room and the pool
Stayed in April 2024
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Reviewed: April 18, 2024
Roy
United Kingdom22 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Room with River view
- • Stayed 1 night
- • Submitted from a mobile device
Bit confusion over room service for evening meal.
Good location, have to pay £14 or so for Car Park, great views from 2nd floor bedroom over river seeing Cathedral and Castle.
Stayed in April 2024
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Reviewed: April 16, 2024
Debbie
United Kingdom25 Reviews8.0“It was just what we wanted.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
Breakfast was chaotic, whilst there is a notice in the lift explaining the busy times for breakfast, having watched how the staff were organised there could be a lot of improvements made which would improve the overall experience.
The hotel was clean and the staff extremely helpful and polite. Check-in was quick and easy, although I had checked in online we still had to check in at the reception upon arrival.
Stayed in April 2024
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Reviewed: April 15, 2024
Andrew
United Kingdom28 Reviews1 helpful vote7.0“Convenient hotel by waterfront”- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
It feels very dated with some worn furniture and rooms basic with grating colour schemes . No gown or slippers in higher grade room. Air con didn’t work very well . Soap dispensers in bathroom almost empty. No mini-fridge although ice bucket and ice machine in corridor . Nice pool and sauna/steam room although sauna smelly and few guests remarked on this .
Perfect location by river and short walk to city centre . Large airy reception and few outdoor seats . Staff very friendly and helpful. Super breakfast which we all enjoyed. Tea and coffee facility in room.
Stayed in April 2024
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Reviewed: April 15, 2024
Amna
Pakistan3 Reviews2 helpful votes7.0“Average overall as compared to other radisson blu hotels”- • Business trip
- • Solo traveler
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
Bathrooms were smelly
Beds were comfortable Location is nice
Stayed in April 2024
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Reviewed: April 15, 2024
Karen
United Kingdom4 Reviews7.0“Breakfast was average at best but staff lovely and location great.”- • Leisure trip
- • Couple
- • Superior Room with River view
- • Stayed 1 night
- • Submitted from a mobile device
The steam room wasn’t working, there was a big crack in our sink, some of the plugs didn’t work, the cooked breakfast was good but the croissants and pain au chocolates were very dry and to us, inedible and the dining room was too hot to the point we left before we were full.
Location was very good, the staff were really friendly and helpful.
Stayed in April 2024
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Reviewed: April 14, 2024
Jim
United Kingdom48 Reviews2 helpful votes7.0“Underwhelmed”- • Leisure trip
- • Group
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
It’s tired , dreadful design and colour scheme. Grubby seating in restaurant/ bar . Public areas resemble airport lounge .
Comfortable bed and clean . Breakfast very nice .
Stayed in April 2024
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Reviewed: April 14, 2024
Alka
India2 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
No water arrangements,had to fill bottle from bathroom tap
River view
Stayed in April 2024
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Reviewed: April 13, 2024
Ian
United Kingdom6 Reviews8.0“Good overall experience”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room was too warm and couldn’t control the temperature
Nice big room and good breakfast selection
Stayed in April 2024
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Reviewed: April 12, 2024
Ian
United Kingdom5 Reviews7.0“We would go back”- • Leisure trip
- • Couple
- • Superior Room with River view
- • Stayed 3 nights
Breakfast
Stayed in April 2024
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Reviewed: April 12, 2024
Helen
United Kingdom2 Reviews9.0“Thoroughly enjoyable - I would certainly recommend this hotel.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
Restaurant dinner menu could have been better value and more interesting.
Staff very pleasant and helpful - particularly Lauren on reception.
Stayed in April 2024
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Reviewed: April 11, 2024
Claire
United Kingdom5 Reviews8.0“Really good, would stay again.”- • Leisure trip
- • Couple
- • Superior Room with River view
- • Stayed 4 nights
We paid for breakfast on the last day and it was disappointing. No decaff coffee, complete chaos with people queueing and getting in each others way for hot drinks and toast. Hot water for the tea was not hot.
The room was great. Bed pretty comfortable and nice and dark. We had a great river view and everything was clean and tidy.
Stayed in April 2024
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Reviewed: April 8, 2024
David
United Kingdom10 Reviews9.0“Great hotel”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing was all we expected
Perfect place to stay
Stayed in April 2024
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Reviewed: April 7, 2024
Emily
United Kingdom45 Reviews3 helpful votes8.0“Great facilities with easy access to city”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was very hot in the rooms
Nice rooms, great pool and spa facilities, easy parking
Stayed in April 2024
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Reviewed: April 5, 2024
Martin
United Kingdom25 Reviews2 helpful votes8.0Very Good- • Business trip
- • Solo traveler
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
£14/night parking seems steep!
Comfortable rooms, good breakfast and good facilities
Stayed in March 2024
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Reviewed: April 5, 2024
Janice
United Kingdom7 Reviews1 helpful vote9.0“Refreshing”- • Leisure trip
- • Group
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
All was grear
Stay regularly and find it a great location to visit Durham
Stayed in April 2024
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Reviewed: April 5, 2024
Richard
United Kingdom26 Reviews1 helpful vote9.0“PLEASANT”- • Leisure trip
- • Family with young children
- • Superior Room with River view
- • Stayed 3 nights
- • Submitted from a mobile device
Lack of decent air con.
The river view and the size of the bed
Stayed in April 2024
-
Reviewed: April 5, 2024
Jane
United Kingdom1 review9.0“Really enjoyed our stay even though the weather was rubbish”- • Leisure trip
- • Couple
- • Superior Room with River view
- • Stayed 3 nights
- • Submitted from a mobile device
The river view and just being so close to the main sites and city center
The location was perfect
Stayed in April 2024
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Reviewed: April 4, 2024
Karen
United Kingdom19 Reviews7.0“Was nice..but the above really spoiled our stay….”- • Leisure trip
- • Couple
- • Superior Room with River view
- • Stayed 2 nights
- • Submitted from a mobile device
No literature in the room to advise of amenities!!! Really really missed this! No WiFi route to follow! Very poor…we really missed this….
Clean room.
Stayed in April 2024
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