20 Mercer Street, Covent Garden, Camden, London, WC2H 9HD, United Kingdom
#110 of 1,002 hotels in London
Guests' ChoiceBased on 3428 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.8
Facilities
8.9
Staff
9.4
Value for money
8.1
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Alan
United KingdomDon't particularly like the nespresso machines in the room, but that's a small detail.
Location was perfect, as expected, for the theatre, sight seeing and getting around. Breakfast & all food served was excellent. All the staff were helpful, courteous and smartly attired.
Stayed in April 2024
Reviewed: April 18, 2024
Miho
United States of AmericaOur room was a little small.
Location, bathroom
Stayed in April 2024
Reviewed: April 18, 2024
Colin
United KingdomThe breakfast was outstanding and location was ideal.
Stayed in March 2024
Reviewed: April 17, 2024
Catherine
United KingdomNothing!
It worked so well and was very central and the rooms very well appointed. The staff were also incredibly helpful. Nothing was too much trouble.
Stayed in April 2024
Reviewed: April 16, 2024
Nadine
BelgiumMaybe sometimes the sound of outside machinery at night. We stayed in room 425.
The location Breakfast was impecable.🫶🏻 The service and attention given by the staf was so nice. They should get a pay raise.😘 The lady at the check out was very friendly and helpfull. Her name was Geny I believe.
Stayed in April 2024
Reviewed: April 16, 2024
Nick
United KingdomIt is expensive.
Great location, great service, great food, great bar, clean, modern.
Stayed in April 2024
Reviewed: April 16, 2024
Marguerite
United KingdomVery good location for theatres and restaurants.
Stayed in April 2024
Reviewed: April 14, 2024
Hazel
United KingdomAll good
Fabulous location, modern & stylish. Fantastic value
Stayed in April 2024
Reviewed: April 14, 2024
Miho
United States of AmericaI wish the room was just a bit larger.
The location is superb for theater goers and shoppers. The breakfast was very good.
Stayed in April 2024
Reviewed: April 14, 2024
Heather
United KingdomBrilliant location, great staff and upgrade to our room
Stayed in April 2024
Reviewed: April 14, 2024
Trevor
United KingdomWe were surprised that the hotel bar closed so early.
The location was good. Staff were friendly and helpful. Everything in the bedroom and bathroom worked properly.
Stayed in April 2024
Reviewed: April 13, 2024
Pamela
United States of AmericaThe location is FANTASTIC and everyone here bends over backwards to accommodate their clientele. And the breakfast was amazing - buffet and menu. I cannot say enough about the hotel. They helped me every day navigating to the Tube and everything else I asked for. I will definitely be back.
Stayed in April 2024
Reviewed: April 13, 2024
Hannah
United KingdomToo hot
Stayed in April 2024
Reviewed: April 12, 2024
Kavita
United KingdomThe food in the restaurant within the hotel was overpriced as they provided fairly tiny portions. There was some kind of discrepancy when it came to ordering the free champagne glass that we were supposed to have with our stay at the restaurant. But it was sorted eventually.
Wonderful stay, great food and the staff were wonderful. Celebrated my Mum's 50th there and they did a fantastic job in making her stay comfortable. They included a few little surprises to the room which she throughly enjoyed.
Stayed in March 2024
Reviewed: April 11, 2024
Rosalind
United KingdomWould have liked breakfast included in price of room
Very clean comfortable room Staff were very helpful and friendly
Stayed in April 2024
Reviewed: April 10, 2024
Frances
United KingdomIt was expensive but comparable with others. As they say you get what you pay for
The location was fantastic. It felt like a boutique hotel not overbearing. The staff went out of their way to make our stay memorable. Breakfast was excellent. Couldn’t of asked for more
Stayed in April 2024
Reviewed: April 9, 2024
Maria
GibraltarThe room are small
The location was excellent
Stayed in March 2024
Reviewed: April 8, 2024
Barry
Hong KongNothing
Central location, great rooms, food and staff friendliness
Stayed in April 2024
Reviewed: April 7, 2024
Susie
United KingdomWould have been nice to have a small table and sofa in our room instead of one massive sofa. I needed to do some work, but there was nowhere to put my laptop other than the sofa.
Brilliant location, extremely friendly staff, excellent service. Comfortable room, fab food.
Stayed in April 2024
Reviewed: April 7, 2024
Benjamin
United KingdomNo complaints
Very central location. The room was small but that is what you expect in central London. It was comfortable and functional
Stayed in March 2024
Reviewed: April 7, 2024
Gareth
United KingdomNothing
The checkin was excellent. The room perfect - all mod cons! The breakfast was exceptional.
Stayed in April 2024
Reviewed: April 7, 2024
Jim
United KingdomI got upgraded to a suite which was a real treat. Such a brilliant hotel with an ideal location right in the heart of covent garden. This is my go to hotel in London now.
Stayed in February 2024
Reviewed: April 6, 2024
Michelle
IrelandCentral location, excellent friendly staff. Fantastic breakfast. Very comfortable beds and very clean room & facilities.
Stayed in April 2024
Reviewed: April 6, 2024
Catherine
United KingdomGreat location…
Stayed in March 2024
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