No phone reception and the wifi is weak

The spacious feeling from the room and the comfort and modern equipment.

Stayed in April 2024

The taxi company you called.

They call taxi companies who are a rip off. They should get black cabs or advise clients to use Uber. Paid £16 for black cab from Victoria Station to the hotel, but paid £37 from the hotel to Victoria with the taxi company they called for me. Absolutely rip off.

Stayed in April 2024

Staff wasn’t interested, nothing extra given or offered

Stunning room, wifi piss poor. Views of London gorgeous.

Stayed in April 2024

Noisy corridors especially in morning when cleaning rooms. It was a Sunday morning so I expected it to be more quiet.

Welcoming and clear instructions

Stayed in April 2024

I'd have liked the Spa to stay open till 11.00 pm

Staff was kind and accommodating. Location is well connected by bus. Quiet spot only a few miles away from the buzz

Stayed in April 2024

Outlook from room at front of building not good. Should have paid extra for river view.

Great location. Good parking. Nice breakfast. Bus route to Victoria Station.

Stayed in April 2024

Moved room because of mattress even the second room the springs in mattress come through and it really disappointed what would have been a perfect room

Stayed in April 2024

Breakfast wasn't impressive.

Ambience.

Stayed in March 2024

The air conditioning and other equipment were noisy in the night.

Very large well equipped room

Stayed in April 2024

The speakers wasn’t working and the bath was broken so we had to move to another room that was not as big as the first room but it wasn’t too bad anyways.

It was a nice place, our first room was big enough, we loved it.

Stayed in April 2024

WiFi connection was poor

Excellent hotel. Good facilities, very nice interior design with paintings and sculptures: out of the ordinary. Very friendly staff. Located on the bank of the River Thames.

Stayed in March 2024

The car park

Calm vibe

Stayed in March 2024

Bit of variety in the breakfast offerings. Was tasty, only as little boring after eating the same food for 5 days.

Stayed in March 2024

Toilet brush needed in rooms, more clearer information needed about how to control the lights in the room through the TV and air conditioning.

The restaurant staff were great, and attentive. Reception staff were a little cold, but nevertheless accommodating and helpful.

Stayed in March 2024

Shower floor was very very slippery and the bathroom was not clean.

Spacious

Stayed in March 2024

Dark bedroom furniture, bit outdated, TV at a awkward angle to watch from seated area and could not be adjusted, light switches not user friendly, took time to work out which switch did what, bedside light not for reading. Bathroom robes clean but material quite rough and uncomfortable, complimentary water was not replaced in fridge after use. Did not access Spa facilities as my requirements was not available and other on offer was limited. Restaurant menu could be more varied, not the best idea to serve unfilleted fish!

The size of the room and bathroom, lovely art pieces around the hotel, comfortable seated reception area, snack bar for after hours, lovely view of the Thames from restaurant, nice location for walks, jogging or cycling. Good choice at buffet breakfast, pleasant, courteous staff, comfortable seating in restaurant, nicely presented meals. Covered area from hotel to restaurant as it was raining. Service in restaurant very good and meals tasty and served hot. Unusual decor but in keeping with hotel style, good policy to help the environment.

Stayed in February 2024

There were no main lights in the bedroom, literally had to get ready in the bathroom. My husband found a rose petal between his toes in the night which was romantic but not ours 😭 Wallpaper is horrific They didn’t let us have a river view but out the front we did see a lady feeding pidgins and a large hole in the floor which if you use your imagination could be a swimming pool. Photos attached.

On arrival the man on the desk came down to the underground carpark to meet us to ensure we found our way to reception which was cute. Check in was fast and uncomplicated and no need for a credit card. Paid extra for a deluxe room and the room size was great. The decor was what can only be described as Asian, Versace inspired / TEMU home crossed with my husbands Jamaican grandmas house. Minus the plastic covers on the furniture but I feel this may happen soon. Bathroom was huge. Separate bath, shower, bidet etc You also get complimentary dressing gown and slippers but not nice enough that you’d want to take them home. Service was great. They brought us an extra steam iron up on request and a sewing kit as I burst out of my dress 🥲 Spa and gym was small and cute. We didn’t use the pool as it was cold and only as long as my husband. Jacuzzi temperature was perfect. But top tip, keep your head tilted back as the chlorine fumes nearly melted my eyelashes.

Stayed in February 2024

ALTHOUGH ALL WAS AS ADVERTISED, THERE WAS A LACK OF ATTENTION TO DETAIL - EMPTY SHELVES DESIGNED TO HOLD SOMETHING OR OTHER, INSTANT COFFEE RATHER THAN A SMALL COFFEE MAKER, TINY BOTTLES OF WATER ONLY JUST ENOUGH TO MAKE A CUP OF COFFEE. THE SINK WAS FAULTY AND WE DIDN’T FEEL IT WAS RESPECTFUL TO CALL HOUSEKEEPING AT 11PM.

WE NEEDED TO BE IN THIS PART OF LONDON, SO THE HOTEL WAS WELL SITUATED

Stayed in January 2024

- the dark furnitures look outdated - blinds/curtains for hot tub window, when bathroom is used in the night, the light is very bright - later spa hours/pool facility access

-The space in my room (emperor suite) - bathroom size and hot tub/shower -view & blackout curtains

Stayed in January 2024

View of jewsons - had to keep blinds closed. Had a room service order from 29 Dec so couldn’t use it. Ordered breakfast in room Sun morning, tray was never collected. So came back to room at after 11pm to breakfast smell.

Location and quiet and size of rooms

Stayed in January 2024

Clean, really helpful and friendly staff

We had an amazing room - very large and comfortable

Stayed in December 2023

The bed was a small double, river view was blocked by another part of the building, so only had a partial view. There was soap in the conditioner dispenser. There was an advertised, complimentary shuttle bus that was supposed to transport patrons to the overground stations but when requested, was told they stopped this during covid. The free spa and gym facilities were very basic, considering it is advertised a spa hotel. £20 per night for patrons to park is expensive.

Staff were polite and friendly. Hotel restaurant was nicely laid out and vibrant. A glass of Prosecco each on arrival was a nice touch.

Stayed in December 2023

Room 107 is right outside the main entrance and is noisy. The lights from outside penetrate the gaps in the curtains so it’s difficult to sleep. The room doesn’t have any ceiling lights so if you want to unpack anything you need to take your bag to the bathroom…… time to invest in some down lights.

Close to the River

Stayed in December 2023

I was in a disabled room on the ground floor and it was a bit noisy both at night and early in the morning. I'm not disabled. There are no normal UK 3-pin electricity plugs by the top of the bed which was inconvenient. I also got a call from the bar at 10.30pm asking if I wanted drinks. They said they'd been told my room asked for drinks. I didn't. Breakfast was Travelodge standard. Dinner (Chicken Tikka Masala) was Tesco microwave meal standard.

The bed was comfortable.

Stayed in December 2023