Pillows. Only one per person and like a house brick. Needs addressing urgently. Family room, third bed is pull down chair bed and not the most comfortable.

Locatin for Resort World & NEC approx 15 minutes walk but no issues. Hotel staff are really good and polite. Breakfast fantastic, couldn't wish for anything better.

Stayed in April 2024

Too expensive hotel car parking and NEC car parking. I have both paid it.

I think it relaxed. Good food.

Stayed in March 2024

A bit noisy in the morning from 5am .. presumably people up for flights

Close to venue staff were lovely

Stayed in March 2024

Returned from concert along with a lot of others and bar not open

Location, and value.

Stayed in March 2024

Should advertise the 12 pound parking fee.

On airport site. Left too early to comment on breakfast.

Stayed in March 2024

Clean room, Friendly staff. The breakfast was great! Pleased to see gluten free cornflake packets available and lots of good breakfast choice. Glutenfree options available on food menu also.

Stayed in April 2024

This hotel is listed as an airport hotel but was very inconvenient! We were tired after a long train journey and lugging heavy bags for an extended holiday. We wandered all over the station trying to find transport to the airport hotels. People did not know where to direct us! We ended up with a very expensive taxi that took us first to the airport and then to this hotel. The access to the tram was a 7 minute walk! Sorry, this is not a Airport Hotel!!!!

Hotel was a typical Ibis hotel. Clean and fairly comfortable. We had no issues, except one...

Stayed in March 2024

The only issues were that some aspects of the room were tired-looking eg carpets, shower floor tiles, window-sill woodwork. The bedside lamps didn't work independently to the main lights, which was awkward at bedtime. Also, I would advise the hotel to fit rubber insulation handles to the breakfast bar serving bowls, as my son burned his hand lifting one of the lids to dish up his breakfast..

The accommodation was ideal for our needs, an overnight stay while attending a rock concert, and it was perfectly situated 15 mins on foot from the venue (Resort World Arena). The hotel was clean and tidy, the staff were very pleasant and helpful, but some aspects of the room looked worn and tired. However, it was appropriately furnished with the usual facilities e.g. iron, hangers, towels, TV, tea/coffee The bar and restaurant were pleasant and clean, and the buffet breakfast was very nice. The hotel is very easy to get to off the M42, or from the train station, and is great for Birmingham Airport, NEC, and Resort World Arena. There's also ample parking both at the hotel or in tge area, all for an additional charge.

Stayed in March 2024

Not applicable

Really close to the nec and resort world, was about a 15 minute walk.

Stayed in March 2024

Comfortable, clean and quiet room. Great breakfast. Staff pleasant and helpful. Great location for resorts world arena, which is the purpose of our trip. Very pleasant overall.

Stayed in March 2024

Getting up at 5am to catch flight

Great location , 15mins slow walk to airport, would be ideal for NECm

Stayed in March 2024

Seating was uncomfortable in the breakfast/restaurant area

Breakfast was good, but only scrambled eggs, no fried egg. Location was perfect for the NEC

Stayed in March 2024

The rooms felt like they needed a bit of an upgrade.

The staff were so welcoming friendly and helpful.

Stayed in February 2024

Floor 2 there is an awful smell as you come from lift and through the double doors. Not just bad but terrible. Fortunately it wasn't present in my room. I am guessing it is a toilet leak - it is quite awful. Please do something about it before someone complains.

It was well located, clean and staff were lovely. The bed is comfortable and room is tidy and has all you need when travelling away from home

Stayed in March 2024

Parking per day was expensive. The price was a bit high.

Decent sized room with a comfortable bed, sofa and table over the bed. Good shower and shower gel available. Nice breakfast included.

Stayed in March 2024

Room was very dark. Could not sleep with the noise of the traffic all night. Room was small.

Breakfast was beautiful and fresh. All you would need to get you a great start and fuel for the morning.

Stayed in March 2024

Room faced main road which was extremely busy and loud all night, room would benefit from having triple glazing to dampen the noise. Matress on bed was very firm absolutely no give in it at all.

Ideal location for the Resorts World Arena. Good size room. Plenty of breakfast options.

Stayed in March 2024

As above

Location for NEC

Stayed in March 2024

Rudeness of staff

Location to concert venue

Stayed in March 2024

Both trivial but… Could have benefited from another couple of pillows in the room. We felt it was too late to ask reception for extra pillows. The addition of hot chocolate or Horlicks sachets would have been nice for those who don’t drink coffee or tea.

Great accommodation, ideal for the NEC and Arena. Surprisingly quiet to say how close the airport is. The room was clean, spacious and comfortable. The “Spaghetti Junction” themed carpet and mural were a fun addition!

Stayed in March 2024

Breakfast was not to my taste and I didn't feel it was worth the money. The bed was uncomfortable!!

It was accessible for the most part (with my mobility scooter). Accessible for the NEC and the staff were pleasant. The restaurant menu was a little restrictive but value for money.

Stayed in March 2024

Location for the airport taxi required

The staff, room was bright and cheerful, good shower

Stayed in March 2024

Poor food in the evening

Spacious and practical room. Exactly what I needed for a business trip away. Hairdryer, ironing board etc. breakfast was superb.

Stayed in March 2024

Carpet and curtains had stains on them.

The staff were friendly, welcoming and helpful.

Stayed in March 2024