London Rd, East Grinstead, East Grinstead, RH19 2BH, United Kingdom
#5 of 12 hotels in East Grinstead
Guests' ChoiceBased on 1898 hotel reviews
7.7Cleanliness
8.3
Comfort
8.4
Location
8.3
Facilities
8.0
Staff
8.7
Value for money
7.7
Free WiFi
8.2
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End of dialog contentReviewed: 27 March 2024
Alexis
United KingdomJacuzzi was freezing and chlorine was burning our eyes. Was a shame
Clean, smelled amazing
Stayed in March 2024
Reviewed: 26 March 2024
Richard
United KingdomExpensive breakfast
Location
Stayed in March 2024
Reviewed: 25 March 2024
Sarah
United KingdomBreakfast not the best
Spa room dinner lovely breakfast not the best
Stayed in March 2024
Reviewed: 25 March 2024
Daniel
United KingdomOur room was so fat away from the reception that coming and going was a trek. The restaurant in the evening, the meals I felt didn't cater for everyone
The staff were really nice and so helpful
Stayed in March 2024
Reviewed: 23 March 2024
Tracy
United KingdomRestaurant was expensive the food was very tasty though
Clean bright fantastic facilities loved the pool and jacuzzi amazing helpful friendly staff
Stayed in March 2024
Reviewed: 22 March 2024
Joanne
United Kingdomdinner was very expensive
Stayed in March 2024
Reviewed: 20 March 2024
Tamara
United KingdomCould have been cleaner … a lot of dust in beside tables … floor around swimming pool could have also been cleaner … lamb shank at dinner was first served to me cold until I asked them to reheat it… overall dinner was pretty plain 5/10
Breakfast was really good, it was my birthday and they put a treat in the room and gave free drinks at dinner … really friendly staff, spa was good and empty ish when I went there which was amazing
Stayed in March 2024
Reviewed: 19 March 2024
Angela
United KingdomLights not very bright in the bedroom.
The spa facilities, breakfast and helpfulness of staff
Stayed in March 2024
Reviewed: 18 March 2024
Edward
United KingdomSlightly annoyingly jacuzzi in the spa was cold , a regular problem according to staff. Not sure what is used in the jacuzzi water but all of the guests were complaining how much it stung their eye’s including mine.
The staff are fantastic, really make the hotel. Everyone was extremely helpful & friendly. Breakfast staff members Mark, Sandra & another lady ( who I can’t remember the name of) were great. Breakfast was very good choice & quality.
Stayed in March 2024
Reviewed: 16 March 2024
John
United KingdomAll good!
Great location with ample parking. Reception staff went above and beyond to make sure we were happy during our 7 night stay. The room itself is well appointed with comforts and was clean, bright and welcoming. The spa and swimming pool are an added bonus too.
Stayed in March 2024
Reviewed: 13 March 2024
Odile
United KingdomExcellent breakfast friendly staff
Stayed in December 2023
Reviewed: 11 March 2024
Jo
United KingdomThe only down fall was ther was no sound proofing in the room and we heard the couple in the next room
Staff friendly hotel nice and clean and breakfast was good to
Stayed in March 2024
Reviewed: 7 March 2024
David
United KingdomThe room was cold. Though I could turn up the thermostat, it didn't seem to respond.
Room.was a good size.
Stayed in March 2024
Reviewed: 3 March 2024
Gary
United KingdomFacilities are great
Stayed in February 2024
Reviewed: 29 February 2024
Daria
SpainThe shower drain didn't work well
Easy entry Good location Breakfast Stuff Cleaning
Stayed in February 2024
Reviewed: 25 February 2024
Jasmine
United KingdomI asked for no stairs, but access was up (granted <10) stairs. The soundproofing was non existent. I heard footsteps, voices, coughing and creaking ALL night from the upstairs guests and in the corridor.
Air conditioning was lovely. Spacious room.
Stayed in February 2024
Reviewed: 19 February 2024
Nicky
United KingdomNot much going on. No entertainment
Room was big! Nice view
Stayed in February 2024
Reviewed: 18 February 2024
Neal
United KingdomSpacious and clean
Stayed in November 2023
Reviewed: 17 February 2024
Mark
United KingdomGreat staff, good value for money
Stayed in January 2024
Reviewed: 17 February 2024
Jeng
United KingdomI liked everything. I will just suggest that the TV gets Netflix
It’s clean and very standard
Stayed in February 2024
Reviewed: 13 February 2024
Julie
United KingdomWe were on the first floor and I have mobility issues with stairs could have had a lift.
The whole experience from check-in to check out was excellent. The staff are all very friendly and professional. Wouldn't hesitate to book again or recommend to family and friends.
Stayed in February 2024
Reviewed: 12 February 2024
Katie
United KingdomStaff were really helpful, informative and very very kind.
Stayed in February 2024
Reviewed: 8 February 2024
Dan
United KingdomThe aircon unit in my room made a noise constantly. Initially I fell asleep due to being tired, but after waking at 4am I was unable to get back to sleep due to the noise.
Stayed in February 2024
Reviewed: 7 February 2024
Sam
United KingdomNothing
Convenient for the meeting the following day
Stayed in December 2023
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