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  5. Reviews of Crowne Plaza Felbridge - Gatwick, an IHG Hotel

Reviews of Crowne Plaza Felbridge - Gatwick, an IHG Hotel 4 stars

London Rd, East Grinstead, East Grinstead, RH19 2BH, United Kingdom

#5 of 12 hotels in East Grinstead

Guests' Choice

Review score

Based on 1898 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.3

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 27 March 2024

    9.0
    Lovely stay, loved the club room access and dinner was great too.
    • Leisure trip
    • Couple
    • King Club Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Jacuzzi was freezing and chlorine was burning our eyes. Was a shame

    Clean, smelled amazing

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    £136 for a 1 night stay is too high
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Expensive breakfast

    Location

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Spa room dinner lovely
    • Leisure trip
    • Couple
    • King Room with Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast not the best

    Spa room dinner lovely breakfast not the best

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Great hotel
    • Leisure trip
    • Couple
    • Standard Queen Room with Tub
    • Stayed 1 night
    • Submitted via mobile

    Our room was so fat away from the reception that coming and going was a trek. The restaurant in the evening, the meals I felt didn't cater for everyone

    The staff were really nice and so helpful

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Great anniversary stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant was expensive the food was very tasty though

    Clean bright fantastic facilities loved the pool and jacuzzi amazing helpful friendly staff

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Tub
    • Stayed 1 night

    dinner was very expensive

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    Great for a birthday spa stay !
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Could have been cleaner … a lot of dust in beside tables … floor around swimming pool could have also been cleaner … lamb shank at dinner was first served to me cold until I asked them to reheat it… overall dinner was pretty plain 5/10

    Breakfast was really good, it was my birthday and they put a treat in the room and gave free drinks at dinner … really friendly staff, spa was good and empty ish when I went there which was amazing

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    It was a lovely, relaxing couple of days.
    • Leisure trip
    • Couple
    • King Room with Courtyard View
    • Stayed 2 nights
    • Submitted via mobile

    Lights not very bright in the bedroom.

    The spa facilities, breakfast and helpfulness of staff

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Great location, fantastic staff & breakfast.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Slightly annoyingly jacuzzi in the spa was cold , a regular problem according to staff. Not sure what is used in the jacuzzi water but all of the guests were complaining how much it stung their eye’s including mine.

    The staff are fantastic, really make the hotel. Everyone was extremely helpful & friendly. Breakfast staff members Mark, Sandra & another lady ( who I can’t remember the name of) were great. Breakfast was very good choice & quality.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Fab stay in a pleasant hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 7 nights

    All good!

    Great location with ample parking. Reception staff went above and beyond to make sure we were happy during our 7 night stay. The room itself is well appointed with comforts and was clean, bright and welcoming. The spa and swimming pool are an added bonus too.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    7.0
    Good
    • Business trip
    • Couple
    • King Room with Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    Excellent breakfast friendly staff

    Stayed in December 2023

  • Reviewed: 11 March 2024

    7.0
    Over all very nice just a shame some people like to be heard
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The only down fall was ther was no sound proofing in the room and we heard the couple in the next room

    Staff friendly hotel nice and clean and breakfast was good to

    Stayed in March 2024

  • Reviewed: 7 March 2024

    7.0
    Cold room
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room was cold. Though I could turn up the thermostat, it didn't seem to respond.

    Room.was a good size.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Superb
    • Business trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Facilities are great

    Stayed in February 2024

  • Reviewed: 29 February 2024

    9.0
    Lovely place to stay
    • Leisure trip
    • Family with young children
    • King Club Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The shower drain didn't work well

    Easy entry Good location Breakfast Stuff Cleaning

    Stayed in February 2024

  • Reviewed: 25 February 2024

    7.0
    Great location, but in desperate need of soundproofing.
    • Business trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I asked for no stairs, but access was up (granted <10) stairs. The soundproofing was non existent. I heard footsteps, voices, coughing and creaking ALL night from the upstairs guests and in the corridor.

    Air conditioning was lovely. Spacious room.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Staff were so nice and welcoming.
    • Leisure trip
    • Couple
    • Standard Queen Room with Tub
    • Stayed 1 night
    • Submitted via mobile

    Not much going on. No entertainment

    Room was big! Nice view

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    A great location for the airport with clean, spacious rooms.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Spacious and clean

    Stayed in November 2023

  • Reviewed: 17 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Great staff, good value for money

    Stayed in January 2024

  • Reviewed: 17 February 2024

    9.0
    My stay was very good. Staff were friendly and they provided everything that was needed for my stay.
    • Leisure trip
    • Couple
    • Standard Queen Room with Tub
    • Stayed 1 night
    • Submitted via mobile

    I liked everything. I will just suggest that the TV gets Netflix

    It’s clean and very standard

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    We were on the first floor and I have mobility issues with stairs could have had a lift.

    The whole experience from check-in to check out was excellent. The staff are all very friendly and professional. Wouldn't hesitate to book again or recommend to family and friends.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Really nice relaxing stay, a wonderful place to relax and re charge.
    • Leisure trip
    • Couple
    • Standard Queen Room with Tub
    • Stayed 1 night
    • Submitted via mobile

    Staff were really helpful, informative and very very kind.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    7.0
    Aircon noise
    • Business trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The aircon unit in my room made a noise constantly. Initially I fell asleep due to being tired, but after waking at 4am I was unable to get back to sleep due to the noise.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    7.0
    Convenient but expensive
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Convenient for the meeting the following day

    Stayed in December 2023

Showing 1 – 25

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