London Rd, East Grinstead, East Grinstead, RH19 2BH, United Kingdom
#5 of 13 hotels in East Grinstead
Guests' ChoiceBased on 1937 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
8.4
Facilities
8.1
Staff
8.7
Value for money
7.7
Free WiFi
8.3
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End of dialog contentReviewed: 25 April 2024
Andrew
United KingdomThe long walk to the room
Very clean and Modern
Stayed in April 2024
Reviewed: 22 April 2024
Kate
United KingdomProblems with the rooms which should have been resolved.
Comfortable and good staff.
Stayed in April 2024
Reviewed: 19 April 2024
Frank
United KingdomI was happy with it
Breakfast/room/bed and the spa - all good !
Stayed in April 2024
Reviewed: 15 April 2024
Helen
United KingdomCost of accommodation
Breakfast best we’ve had in any chain hotel in uk, bedroom comfortable and slightly basic but no concerns front desk extremely pleasant and bar staff and breakfast just think cost was too high
Stayed in April 2024
Reviewed: 15 April 2024
Rebecca
United KingdomWould of like to have a bath.
Staff great hotel room good…… breakfast was a little cold
Stayed in April 2024
Reviewed: 14 April 2024
Jay
United Kingdombar an restaurant excellent room very clean an bed comfy
Stayed in March 2024
Reviewed: 12 April 2024
Paul
United KingdomWe have been here a few times, the facilities are always good, clean, and very acceptable. The breakfast is good with many choices, but not so if you want dinner, a bit ‘fast food’ and not always open.
Stayed in April 2024
Reviewed: 8 April 2024
Tina
United KingdomAttitude of one of the receptionist wasn't great
Food was great and staff in the restaurant are very good
Stayed in April 2024
Reviewed: 30 March 2024
Benjamin
United KingdomBreakfast service was chaos , all staff looked stressed and overwhelmed. Almost wasn’t able to have breakfast as woman at front of house said “ you can have breakfast if I can find you a seat” which is something you don’t want to hear if you’ve prepaid for a service. The whole breakfast timings needs a new system in my opinion.
Woman at front of desk was really helpful and attentive, Room was comfortable and good value for money.
Stayed in March 2024
Reviewed: 30 March 2024
Celine
United KingdomPerhaps the opportunity to book family rooms with two single and one double bed.
Staff friendliness, swimming pool, EV charging point, food quality (dinner), bedding
Stayed in March 2024
Reviewed: 29 March 2024
Macneil
United Kingdomthat I slipped and fell in the shower, I then off course noticed a mat, never had that happen before, was painful and surprised how slippy the bath was, suggest, big sticker, warning sign.
Was there on sunday evening, restraunt was full/closing but the staff served us at the bar, let us pick from the restraunt menu, and when it came to desert, I think we were after the 9.30 kitchen closed and the Manager sorted us out, he was exceptionally polite and give good service, we stayed on the night of the 24th March, credit where credit is due, please thank him and the bar staff who where also very good
Stayed in March 2024
Reviewed: 27 March 2024
Alexis
United KingdomJacuzzi was freezing and chlorine was burning our eyes. Was a shame
Clean, smelled amazing
Stayed in March 2024
Reviewed: 26 March 2024
Richard
United KingdomExpensive breakfast
Location
Stayed in March 2024
Reviewed: 25 March 2024
Sarah
United KingdomBreakfast not the best
Spa room dinner lovely breakfast not the best
Stayed in March 2024
Reviewed: 25 March 2024
Daniel
United KingdomOur room was so fat away from the reception that coming and going was a trek. The restaurant in the evening, the meals I felt didn't cater for everyone
The staff were really nice and so helpful
Stayed in March 2024
Reviewed: 23 March 2024
Tracy
United KingdomRestaurant was expensive the food was very tasty though
Clean bright fantastic facilities loved the pool and jacuzzi amazing helpful friendly staff
Stayed in March 2024
Reviewed: 22 March 2024
Joanne
United Kingdomdinner was very expensive
Stayed in March 2024
Reviewed: 20 March 2024
Tamara
United KingdomCould have been cleaner … a lot of dust in beside tables … floor around swimming pool could have also been cleaner … lamb shank at dinner was first served to me cold until I asked them to reheat it… overall dinner was pretty plain 5/10
Breakfast was really good, it was my birthday and they put a treat in the room and gave free drinks at dinner … really friendly staff, spa was good and empty ish when I went there which was amazing
Stayed in March 2024
Reviewed: 19 March 2024
Angela
United KingdomLights not very bright in the bedroom.
The spa facilities, breakfast and helpfulness of staff
Stayed in March 2024
Reviewed: 18 March 2024
Edward
United KingdomSlightly annoyingly jacuzzi in the spa was cold , a regular problem according to staff. Not sure what is used in the jacuzzi water but all of the guests were complaining how much it stung their eye’s including mine.
The staff are fantastic, really make the hotel. Everyone was extremely helpful & friendly. Breakfast staff members Mark, Sandra & another lady ( who I can’t remember the name of) were great. Breakfast was very good choice & quality.
Stayed in March 2024
Reviewed: 16 March 2024
John
United KingdomAll good!
Great location with ample parking. Reception staff went above and beyond to make sure we were happy during our 7 night stay. The room itself is well appointed with comforts and was clean, bright and welcoming. The spa and swimming pool are an added bonus too.
Stayed in March 2024
Reviewed: 13 March 2024
Odile
United KingdomExcellent breakfast friendly staff
Stayed in December 2023
Reviewed: 11 March 2024
Jo
United KingdomThe only down fall was ther was no sound proofing in the room and we heard the couple in the next room
Staff friendly hotel nice and clean and breakfast was good to
Stayed in March 2024
Reviewed: 7 March 2024
David
United KingdomThe room was cold. Though I could turn up the thermostat, it didn't seem to respond.
Room.was a good size.
Stayed in March 2024
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