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  5. Reviews of Sandman Signature London Gatwick Hotel

Reviews of Sandman Signature London Gatwick Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Tinsley Lane South, Three Bridges, Crawley, RH10 8XH, United Kingdom

#3 of 12 hotels in Crawley

Guests' Choice

Review Score

Based on 1799 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.4

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Having to pay for parking.

    Nice hotel, friendly, helpful staff. Bedroom was very clean bed comfortable. Good shower. Didn't use the pool but nice to have the option. Car park useful - pity there was a charge. Good breakfast

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Perfect for a short stay when having an early next day flight!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Big rooms with all amenities

    Stayed in March 2024

  • Reviewed: March 26, 2024

    9.0
    Will definitely use again.
    • Leisure trip
    • Couple
    • Accessible - Twin Room
    • Stayed 1 night

    Excellent breakfast.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Overall really good, we will be using this hotel again.
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Pool side was dirty along with changing room.

    Friendly staff, good food nice atmosphere.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Although it appeared clean the room had a strong smell of damp.

    Room was clean and nice size

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Very pleasant all round
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only fault was the Fridge... which gave unnecessary noise to an otherwise quiet room. I would suggest that, seeing as the fridge is empty (thus not a mini bar), fridges should be left unplugged with a note instructing the guest to plug in if required. This would save the noise, save the hotel money and save the environment. We are doing good work with the towels...let's work on the fridges!

    No breakfast. Location a problem...Crawley to Hotel and Hotel to airport hsd to use taxi as bus seemed to be too difficult The expense of Taxi service makes me think I should look more closely at other locations next time. Airport drop off fees are not helping you or the traveller.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    8.0
    Perfect
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    Very modern and clean

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    Excellent check in from efficient and welcoming staff.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is nothing to mention here. It was all good.

    We’ve stayed before and the standards remain high.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Fantastic stay overall.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    No smart tv in the rooms basic tv and sadly even on that majority of the aeriel channels didnt seem to work.

    Great hotel the receptionist Georgina was fantastic. Our Room was really nice hotel was clean. Helpfull staff all around. Breakfast is also really good.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    7.0
    Mostly good but poor breakfast
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was very poor Coffee was poor

    Lovely bed Good location Good evening meal

    Stayed in March 2024

  • Reviewed: March 11, 2024

    7.0
    Good food, nice rooms n welcoming staff in a good location
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Havin to pay extra for parking Was told puppy could eat with us in both rest n bar by reception team But however not the case when we tried to go to bfast. View from room window was the backside of the foyer roof. Very disappointing because it’s a very tall hotel with far reaching views. We were looking forward to a nice view

    Dog friendly Quiet location Room size Thumbs up for a fridge n microwave Bar n reception staff very welcoming

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast selection limited. Bedroom fridge not working

    Comfy beds

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant expensive

    Large, very nice Rooms

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    No drinkable water given

    Stayed in March 2024

  • Reviewed: February 26, 2024

    8.0
    It was a wonderful place,I would recommend it to anyone. It is near the airport.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Everything was good

    Stayed in February 2024

  • Reviewed: February 20, 2024

    9.0
    Everything was great except the restaurant food, breakfast being the exception which was very good!
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights

    Food is expensive and mine was inedible. Think it had been reheated in the microwave (Nachos) and they were too tough. Chicken tenders were no better than chicken nuggets and overcooked. We bought ready meals from nearby Tesco and heated them in the microwave for the remainder of the stay. Breakfast however, was very good!

    Nice room, comfortable beds and very clean. Microwave was a huge benefit as we stayed for 4 nights.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could hear the noise from the room next door, out room had a connecting door so could hear all from the next room. A bit slow to check in.

    The location and the shower in the bathroom. Free takeaway coffee downstairs. The pool looked nice but didn't have time to use it.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Excellent! Just excellent!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    One little niggle.. the room became very hot and steamy after having showers but we have opened the door for a couple minutes and the cold air from the corridor helped us a lot;-) if not for that one thing I would have given 10 out of ten.

    Very grand on the arrival, beautiful and luxurious but understated and that’s a compliment! The staff team excellent, very expedient and professional. The restaurant staff were amazing and took excellent care of us. My partner is very particular about food but the Chef delivered to perfection! It was a pleasure to just get away for the night. The room was spacious, modern and very clean. We loved the sofa and we were happy to just relax and watch some TV in peace and quiet.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Difficult exit from car park on to the road

    Room size and location

    Stayed in February 2024

  • Reviewed: February 12, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room not cleaned properly, had to take rubbish and empty glasses down to reception.

    Hotel was in a fantastic location. Modern facilities in room. Looks very grand on arrival.

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    Would definitely recommend this hotel.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    If I was being picky, there were too many TV's in the Gastro bar.

    Great welcome at reception desk, the staff member was polite and helpful. We dined in tge evening at the Shark Gastro bar, food was lovely and staff friendly. Wonderful comfortable bed and a great breakfast to send us on our way.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Gorgeous hotel and super comfy.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The phone for room service was so crackly I had to use the one in the hall but then couldn't get an answer and the light above the bed makes a weird noise so darnt use it. Minor things.

    The decor was lovely, beds super comfortable, pool was great. Staff friendly and left a card, balloons and snacks for my girls birthday.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Accessible - Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Duvet tucked into bed so far and so tightly I couldn't pull it out, and it didn't come high enough

    Able to refresh tea tray when I needed to. Facilities nice

    Stayed in December 2023

  • Reviewed: February 6, 2024

    8.0
    Cosy bedroom
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Breakfast quality a little disappointing Staff in breakfast room very unhelpful

    Spotless room with microwave and fridge

    Stayed in January 2024

Showing 1 - 25

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