Carrville, Durham, DH1 1TD, United Kingdom
#7 of 16 hotels in Durham
Guests' ChoiceBased on 3117 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.6
Value for money
7.7
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 23, 2024
Julie
United KingdomThe only thing I could fault is the limit applied to accessing the leisure facilities, you only get 1 hour access and if people are staying in a hotel they may want to make full use of these.
Room was lovely and staff were very friendly. Breakfast was good with plenty of selection and we attended the Abba party night on the evening which was great.
Stayed in March 2024
Reviewed: April 15, 2024
Nadia
United KingdomFound a mouldy orange under the sofa the next morning The bedframe was muddy
The hotel was lovely got a fabulous upgrade
Stayed in April 2024
Reviewed: April 15, 2024
Ben
United KingdomNot full access to spa facilities
Rooms was lovely
Stayed in April 2024
Reviewed: April 14, 2024
Robert
United KingdomBathroom was awful toilet didn’t flush Shower spraying everywhere
Lovely location beautiful building
Stayed in April 2024
Reviewed: April 12, 2024
Gill
United KingdomThe location is beautiful and the rooms are stunning.
Stayed in April 2024
Reviewed: April 11, 2024
Leslie
United KingdomIn the bar had to order food and drink separately. As the celebration suite was expensive possibly a good idea for guests to be allowed into hydrotherapy pool. Lack of information in the room about services
Beautiful room. Broken blind and broken toilet roll holder
Stayed in April 2024
Reviewed: April 11, 2024
Trygg61
NorwayGolf and swimmingpool on site. Driving range with toptracer system
Stayed in April 2024
Reviewed: April 11, 2024
Elizabeth
United KingdomAbility to get around easily with signs provided / insufficient guidance
Relaxing atmosphere, clean and quiet.
Stayed in April 2024
Reviewed: April 7, 2024
Rachel
United KingdomThe cleaning was poor when we got to our rooms to say we waited 3 hours for them to sort it and my partner stepped in a needle and pierced his foot there wasn’t any toilet roll either
Everything was amazing and staff were absolutely fantastic
Stayed in April 2024
Reviewed: April 6, 2024
Jeffrey
United KingdomFire alarm at 4 in thr morning someone smoking. Only 1 hour usage of facilitys(pool)could not use before 1500hrs
Pprob one of best hotels we have used
Stayed in April 2024
Reviewed: April 3, 2024
Andrew
United KingdomWe booked a spa package, and to be honest, it was not worth the money that we paid. It was very expensive for what we got. Also informed the hotel that I planned on proposing to my partner while we were there and asked if they had any recommendations of where to do it or even if they could make the room presentable for such an occasion to there reply, 'over £100 pounds for a few rose petals on the bed which I thought was ridiculously priced and they couldn't recommend anywhere in there own hotel that was nice enough to do the proposal. I was very disappointed with the trip our room had mould in the bathroom and it wasn't the cleanest not for the price we paid.
The food in the Asian fusion was absolutely beautiful, and the prices for alcoholic drinks were reasonably priced. we were expecting it to be a lot more expensive... although we didn't get breakfast included, and it was another £31.90 in the morning, and after paying so much for the room, I would have thought breakfast was included
Stayed in April 2024
Reviewed: April 2, 2024
Ian
United KingdomCool/cold breakfasts
Location
Stayed in March 2024
Reviewed: April 1, 2024
Lisa
United Kingdomthe only small issues I encountered was that our room was incredibly hot & uncomfortable for sleeping. disappointed I was unable to have an omelette for breakfast which I have had and enjoyed on previous stays.
location
Stayed in April 2024
Reviewed: March 31, 2024
John
United KingdomHow cold the room was and the hotel generally
Good range of choice
Stayed in March 2024
Reviewed: March 29, 2024
Philip
United KingdomRoom not clean and the double bed was well past its sell by date ( two singles out together)
Location, bar area
Stayed in March 2024
Reviewed: March 28, 2024
Mathew
United KingdomSome of the lights didn’t work in 236 but apart from that it was okay
Was very friendly and the facilities were mint we enjoyed the pool and the gym was mint food was so filling but obviously quite pricey
Stayed in March 2024
Reviewed: March 27, 2024
Darren
United KingdomRoom and spa
Stayed in February 2024
Reviewed: March 22, 2024
Alistair
United KingdomRooms were average and charging for standard amenities, such as a toothbrush - as I forgot mine - is poor for a 4 star hotel. Additionally a 1 hour slot for spa access is insufficient.
Spa
Stayed in March 2024
Reviewed: March 21, 2024
Mark
United KingdomPaid £45 per person to upgrade for the spa facilities and was absolutely packed barely any beds available in the spa area so spent most the time waiting for people to leave but beds were reserved with towels and no one came for 30/60 minutes for them.
Breakfast was fantastic, infusion restaurant was delicious, all of the restaurant staff and reception staff were very polite and friendly.
Stayed in March 2024
Reviewed: March 21, 2024
Alan
United KingdomOnly thing was " the bathroom was lacking a shelf for both sets of toiletries and towel rail or hooks
The hotel was very clean, staff were very friendly and our room was comfortable and relaxing. There is 3 restaurants and all looked lovely we had chosen "Fusion" it was beautiful, breakfast was very nice
Stayed in March 2024
Reviewed: March 21, 2024
Graham
United KingdomStarter and main course delivered at same time in Charcoa
Black Sheep bitter was excellent
Stayed in March 2024
Reviewed: March 17, 2024
Sophie
United KingdomA downside was the room didn’t have a fridge and the hotel doesn’t have a vending machine so if you want anything to drink you have to go to the garage or Tesco. The spa is fantastic but it’s a shame you only get an hour time slot that you have to book when you check in. Also, I booked via booking.com and the hotel themselves posted a much cheaper price on their social media so I was gutted I’d booked prior.
Ramside Hall is absolutely stunning. Booked a premier room and it was amazing. Brilliant size and the bathroom was fantastic. The Elemis hair product samples are an extra bonus! The spa facilities are incredible and very clean. Breakfast was delicious.
Stayed in March 2024
Reviewed: March 17, 2024
Michael
United KingdomThe English breakfast £15 each worse breakfast I’ve had everything was tasteless even my partner said the same the juices were like water very disappointing the breakfast specially for the price suppose to a fried breakfast everything was cooked in the oven haha very poor
Spa facility were Amazing
Stayed in March 2024
Reviewed: March 16, 2024
Anthony
United KingdomThe price of the spar to stay in it after your free hours is up is a disgrace
Everything was spot on clean food was nice
Stayed in March 2024
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