No lift, stiff stairs

Bed was comfortable

Stayed in February 2024

The hotel is tired and it needs to be renovated

Location

Stayed in April 2024

the showers

the showers are out of date, no water pressure and need drastic mordernisation, the lighting is also poor. the staff are good but the building facilities are really hopeless.

Stayed in March 2024

The whole decor is looking tired and unloved.

Location was just over the road from the venue I was visiting

Stayed in April 2024

The shower was very poor and some guests came in at about 4:00 in the morning and work us up.

The staff were very friendly the hotel was clean and very comfortable

Stayed in March 2024

its an older building and some areas could have done with a touchup but the staff were really friendly and. helpful and we had a good nights sleep.

The room was clean and comfy. Tea and coffee amenities. Good parking and central location. Very short walk to the castle and some nice restaurants.

Stayed in April 2024

Not very clean, old furniture, no biscuits

Good location

Stayed in March 2024

Could do with a good clean.

Central Location in Tonbridge with parking.

Stayed in March 2024

Room quite dated, one of the switches fell.off in my hand. Looked out on overgrown garden. Room was in an ugly outbuilding which was a bit grubby on the walls along the corridor. No lunch or evening meal available.. Could be really nice if updated a bit.

Friendly staff and could check in lot earlier than stated. Great location and quiet roo. Room was clean and comfortable. Nice toiletries.

Stayed in March 2024

It needs updating,the tv switched on but didn’t work. The room could have been neater and tidier. Toothpaste on edge of sink from a previous guest

I’ve always wanted to stay in the hotel out of curiosity. It’s a lovely old building with original features. The staff were friendly and welcoming,very informative and helpful

Stayed in March 2024

No restaurant open for an evening meal.

Plenty of Free parking. The rooms are a good size and they are clean. The wifi works well. Breakfast is OK. Its an old coaching inn, Charm or Tired ?

Stayed in March 2024

The fact that they wasn’t and haven’t served food for over 2 years and as we arrived about 6 in the evening we then had to go out of the hotel to find somewhere to eat after a long journey

The location was good for us as we was visiting friends that lived very local

Stayed in March 2024

The rooms are shabby and in need of refurbishment. There was a light flickering in my room and the floor was uneven. The mattress was basically collapsed and everything was rather dusty. There was some discolouration in the bath which, if I'm generous, may have been limescale... or it may just have been dirty. Either way, I didn't feel comfortable getting in the bath. There were no plug points near the bed so I had to charge my phone on the other side of the room.

The location is perfect for Tonbridge School and it is the only hotel in walking distance. The staff were very helpful and went to great pains to try to find my necklace when I lost it in my room.

Stayed in March 2024

This used to be a premium hotel, sadly it has seen much, much better days. Staff are great, rooms are clean and functional, but it is just sad that it has sunk to such a sad state - guess there just isn’t the money to refurbish

Good location - only hotel in centre of Tonbridge…..

Stayed in March 2024

The room was overheated with no way of controlling the heat. Windows over the very very loud heating or ventilation system.

It was convenient for me.

Stayed in February 2024

Breakfast not good value for money. When you get so much more at Premier Inn. Eat as much as u like for 10 pound

Rooms good had a good night sleep friendly staff

Stayed in February 2024

Cleaning of the room was very hit and miss . Very creeky floorboards

Central location

Stayed in January 2024

Being a really old building, there were a lot of corridors with steps up and down and the floorboards creaked! Heard staff arguing...

Good parking. Good breakfast. Convenient location.

Stayed in December 2023

Tooo much old

Shower

Stayed in January 2024

Good location in the high street with numerous restaurants very close by.

Stayed in December 2023

Only a couple of things... The toilet was 'used' on arrival but there was no toilet brush to clean it 😕 The shower was warm but very low pressure, a new shower head may have improved it a little. Despite this we will return as it generally suited our needs when visiting family.

The staff were very helpful and pleasant. Location is great right on the high street with free parking at the back. We had a room in the annexe which was a bit dated but warm and cosy. The large bed was very comfortable and it was nice to hear the bells of the local church chiming regularly, muted and pleasant.

Stayed in December 2023

The bar and restaurant looked amazing but were never open

Traditional and lovely character to the building.

Stayed in December 2023

Nothing

Location

Stayed in December 2023

Only two minor complaints:- (1) the flat screen TV lost the signal on BBC1 on three occasions; this was a source of frustration; (2) The basin taps were not easy to use. Both hot and cold needed to be turned quite a bit before the water came on sufficiently. The taps were a little stiff in operation.

I had read a few of the reviews on this hotel before my visit, many of which were not complimentary, so I had some apprehensions prior to my one night stay. However, events proved my fears groundless. The hotel is very conveniently located, being on Tonbridge High Street, within comfortable walking distance of Sainsbury's and other local retail outlets. I booked into a double room located in the 'garden' area, away from the busy High Street. The room was spacious and had all the appointments desirable for a short stay of one or two nights. Everything in the main room was clean and tidy. The ensuite was perfectly adequate, with a bath, shower w.c. and basin. The towels were excellent. Shower gel and soap were provided. Everything worked: there was no need, for example, to replace a defective light bulb. The view from the window was pleasant. The room overlooked a grass area, with a view of a local church tower, which proclaimed each quarter of an hour with appropriate jingles. The bed was very comfortable and was provided with lights either side. I cannot comment on the rest of the hotel as I did not use the central facilities. I did not have breakfast, nor did I use the bar. I booked a taxi next morning at Reception. This was very courteously and efficiently carried out by the friendly receptionist.

Stayed in December 2023