The Promenade,Southport, Southport, PR8 1RB, United Kingdom
#16 of 19 hotels in Southport
Guests' ChoiceBased on 5118 hotel reviews
6.6Cleanliness
7.3
Comfort
7.3
Location
8.8
Facilities
6.5
Staff
8.1
Value for money
7.1
Free WiFi
6.5
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End of dialog contentReviewed: 17 April 2024
Daniel
United KingdomBreakfast was very basic, for £12 each I would expect better quality Room was very cold
Great location and can park for free on the road outside. Room was clean and had everything we needed. Breakfast had a reasonable selection
Stayed in April 2024
Reviewed: 17 April 2024
Alize
FranceNothing
Good nice people. good support . Clean Nice Bar.
Stayed in April 2024
Reviewed: 17 April 2024
Erica
Isle of ManNothing
Room was warm and cozy. I had everything I needed to enjoy my stay. Will definatly come again.
Stayed in April 2024
Reviewed: 17 April 2024
Paul
United KingdomNothing
Good value for money and comfortable room
Stayed in April 2024
Reviewed: 16 April 2024
Bryan
United KingdomHadent been made aware of upgrading rooms , workers shouting the first morning we spent at 7am crying on like school kids wasent noisy rest of stay as much after. Pool closed not made aware of before the stay and the room was supposed to be 1 double andb1 single, we had 3 single beds.
Good location, friendly staff , big rooms and good breakfast. I would stop again once rooms have been upgraded and pool open again
Stayed in April 2024
Reviewed: 15 April 2024
Mohammed
United KingdomBeds was poor quality.
Good staff but the place was very tired
Stayed in April 2024
Reviewed: 15 April 2024
Christopher
United KingdomFriendly staff . The room was clean but dated . The bed was uncomfortable. The room was warm . We had a drink in the bar , staff was friendly ,prices good .
The position was great . We had the evening meal, which was just about edible . It didn't look enticing as was the choice . It was a buffet style meal with very few options . We both had the fish, which was OK. But the salad choice looked poor, but it was fresh. If that was the normal meal standard, I wouldn't eat in again . I didn't have the breakfast .
Stayed in April 2024
Reviewed: 12 April 2024
Mark
United KingdomOnly downside was the outside of the Windows could do with a clean.
Lovley room, with a Great Sea View. (Yes the Sea was in for a change)
Stayed in April 2024
Reviewed: 8 April 2024
Jennifer
United KingdomStaff helpful & accommodating. Always clean.
Stayed in April 2024
Reviewed: 6 April 2024
Clare
United KingdomThere was rubbish on the balcony - old razor and drinks can. Needed cleaning as not very pleasant to look at. Although most of the breakfast was nice, it had been sitting about awhile so the eggs were rubbery.
Comfortable room and satisfactory facilities. Nice clean bathroom and good bath and shower. Breakfast was mostly good, plentiful and good choices, but see below…… Good to have parking on site.
Stayed in April 2024
Reviewed: 2 April 2024
Jo
United KingdomHot in room Windows hard to open unable to Get air in the room To much furniture for the size of the room
Shower bed comfortable but poor bedding
Stayed in April 2024
Reviewed: 2 April 2024
Aileen
United KingdomNo comments on this question. Liked everything about the hotel
Old hotel with large rooms. Staff very helpful.
Stayed in April 2024
Reviewed: 1 April 2024
Gareth
United KingdomClose to beach front and other areas along the front and a short walk to the town, nice building and welcoming
Stayed in April 2024
Reviewed: 31 March 2024
Susan
United KingdomBreakfast was blooming awful. Ran out of all hot items and had to wait 20 mins, then ran out of plates. Seemed to be one person working in the kitchen on a bank holiday weekend. People left their dogs in their bedrooms whilst they went to the bar so dogs were yapping. Requires some work outside as looks very tatty.
The room was lovely. Couldn’t see out of window as was ab the back of the hotel. A lot of dogs. One of which was ours but you couldn’t tell a god had been in the room before us.
Stayed in March 2024
Reviewed: 31 March 2024
Santo
United KingdomBeen here many times and reviewed it on numerous occasions.
Stayed in March 2024
Reviewed: 30 March 2024
Julie
United KingdomRowdy guests smoking, shouting and arguing outside entrance directly outside /under our window
Receptionist very friendly and welcoming 😁 Swapped our room for a bigger better one 👌🏻
Stayed in March 2024
Reviewed: 27 March 2024
Marie
United KingdomFar too hot in room. Could not turn the heat down. Windows open, but only a few inches.
Location and room size. Comfortable bed, dog friendly.
Stayed in January 2024
Reviewed: 24 March 2024
Susan
United KingdomSwimming pool closed
Traditional Victorian sea side hotel, handy for town centre.... When built top hotel .
Stayed in February 2024
Reviewed: 19 March 2024
Keith
United KingdomFor the price, nothing really
Great location, spacious clean room
Stayed in March 2024
Reviewed: 19 March 2024
Stamp
United KingdomThe cleanliness, comfort, and warmth. Double and single beds.Recently refurbished rooms I'd have rated it 10 except we had a side view .
Stayed in March 2024
Reviewed: 17 March 2024
Paul
United KingdomThe location was perfect
The property was in its time build lovely and spacious but over time now needs a lot of updating
Stayed in March 2024
Reviewed: 15 March 2024
Sarah
United KingdomHad to clean around the tiles in the bathroom.and the floor in there was clean but exceptionally slippy... no biggy, though not going to complain.
Staff were very helpful and friendly on arrival. The room was spacious, warm, and comfortable, and it was definitely value for money.
Stayed in March 2024
Reviewed: 15 March 2024
Amg_arnold
United KingdomI booked an evening meal and said I would arrive between 7pm and 8pm, but on arrival we told the restaurant was in a different hotel and closed at 7pm. This should have been made clear or at least the amount I paid for the the meal should have been deducted from my bill.
Location and price
Stayed in February 2024
Reviewed: 14 March 2024
Liz
United KingdomThere wasn't anything I didn't like.
The location is really good and our view was lovely.
Stayed in February 2024
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