21 St Mary Street, Cardiff, CF10 1PL, United Kingdom
#21 of 47 hotels in Cardiff
Guests' ChoiceBased on 3827 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.6
Facilities
8.0
Staff
9.6
Value for money
8.9
Free WiFi
8.9
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End of dialog contentReviewed: 25 April 2024
Robert
United KingdomStairs up to the room
Location was perfect
Stayed in April 2024
Reviewed: 25 April 2024
Keri-ann
United KingdomAll was fab
The lady on the desk was friendly , helpful and lovely to speak too. Check in was quick and simple and rooms were comfy
Stayed in April 2024
Reviewed: 25 April 2024
Jackie
United KingdomNo lift not good fir people with disabilities
Clean tidy
Stayed in April 2024
Reviewed: 25 April 2024
Ashesh
CanadaFloor carpeting
Location, friendly front desk staff, hot water pressure and price
Stayed in April 2024
Reviewed: 24 April 2024
David
United KingdomNothing
Brilliant location in the city centre
Stayed in April 2024
Reviewed: 24 April 2024
Scott
United KingdomSl9w running water from shower.
Location, comfy beds.
Stayed in April 2024
Reviewed: 23 April 2024
Rhiannon
United KingdomDecor was very dated, but it was shown in the bargain price.
Perfect location, very friendly staff.
Stayed in April 2024
Reviewed: 23 April 2024
Lily
CanadaLocation perfect. Very clean. Extremely helpful staff. Wonderful stay.
Stayed in April 2024
Reviewed: 19 April 2024
Trudi
United KingdomStairs and no lift, but to be fair, I need the exercise!
Hotel and room was very clean. All staff were friendly and engaging. As a solo female traveller, I felt very safe in the hotel.
Stayed in April 2024
Reviewed: 19 April 2024
Katy
United KingdomNo lift
Location was great, clean and welcoming.
Stayed in April 2024
Reviewed: 18 April 2024
Izzie5874
United KingdomOne of Cardiffs older hotels-but had all room facilities that you need for a short stay
Cardiff City central road location, great-fantastic host at check in-24hr night porter facility
Stayed in March 2024
Reviewed: 18 April 2024
Bethan
United KingdomCentral location. Receptionist was very welcoming and friendly . Thank you
Stayed in April 2024
Reviewed: 16 April 2024
Ansley
United KingdomRoom a little cold and heater was in bay window behind curtains. Teasmaid wouldn't turn off and handle got very hot.
Good location. Comfy beds and good shower.
Stayed in April 2024
Reviewed: 14 April 2024
Daniel
United KingdomSlightly dated.
Perfect location in the centre of the city, out of the door straight into the bars. Staff were brilliant. Great guest discount on the nearest carpark.
Stayed in April 2024
Reviewed: 12 April 2024
Charlottejg
United KingdomYou could hear people walking along etc, but that's probably more to do with the age of the building.
The receptionist was lovely, super friendly, and helpful. The location was perfect. It was a little noisy, which didn't bother me, but if you're sensitive to it, then take earplugs with you.
Stayed in April 2024
Reviewed: 12 April 2024
Peter
United KingdomThe only down point is that there is no lift. I was on the 4th floor and it was quite an effort due to my health, to get up the stairs.
All the staff were very friendly and welcoming and you felt that nothing would be too much trouble. My room was very c clean and everything seemed in good orser. The bed was very comfortable and I had a great nights sleep. The facilities in my room were excellent, including a hair dryer, iron and ironing boeard and even a troser press. There was a fan as well as a heater and there were tea and coffee making facilities. Clean towels in the bathroom and all the bedding was lovely and fresh.
Stayed in April 2024
Reviewed: 11 April 2024
Kevin
United KingdomNothing, no faults
Nice size room, comfortable bed, quiet, all staff were lovely.
Stayed in March 2024
Reviewed: 11 April 2024
Martyn
United KingdomBeing in front of building. Could hear deliveries all night
Good location
Stayed in April 2024
Reviewed: 10 April 2024
Thirza
United KingdomFabric of building is tired.
Warm welcome. Location. Able to check in early. Offered a choice of rooms. Quiet room at back of building.
Stayed in April 2024
Reviewed: 9 April 2024
David
United KingdomNo lifts....but it was ok
Location Easy access, but no lifts Value for money
Stayed in April 2024
Reviewed: 8 April 2024
Alec
United KingdomNoise
Location
Stayed in April 2024
Reviewed: 8 April 2024
Becky
United KingdomThe people were lovely and the whole hotel was spotless
Stayed in April 2024
Reviewed: 7 April 2024
Lethbridge
CanadaCurtains in room didn't close The breaky was very watery
Front desk lady was exceptional. Best experience I have ever had. Location was awesome.
Stayed in April 2024
Reviewed: 3 April 2024
Carol
CanadaOld and tired hotel…ready for some upgrades
The staff were amazing
Stayed in April 2024
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