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Reviews of Sapphire

Great Cumberland Place, Westminster Borough, London, W1H 7LD, United Kingdom

#4878 of 5,040 Holiday rentals in London

Guests' Choice

Review score

Based on 147 apartment reviews

4.4

Score breakdown

  • Cleanliness

    5.4

  • Comfort

    5.3

  • Location

    7.6

  • Facilities

    5.1

  • Staff

    5.9

  • Value for money

    5.2

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 8 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double room with Private External Kitchen and Bathroom
    • Stayed 3 nights

    cleaness

    Location, friendlt host

    Stayed in March 2024

  • Reviewed: 3 January 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double room with Private External Kitchen and Bathroom
    • Stayed 1 night
    • Submitted via mobile

    It was not as described on Booking.com, and the pictures didn’t match. It was dirty shower was broken exposed electrical wires in the room.

    Nothing

    Stayed in January 2024

  • Reviewed: 16 December 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It wasn’t clean and the shower didn’t work properly

    It wasn’t very clean

    Stayed in December 2023

  • Reviewed: 18 October 2023

    4.0
    I guess, everything in London is costly, but the room we got for the money we paid seems crazy.
    • Leisure trip
    • Family with young children
    • Double room with Private External Kitchen and Bathroom
    • Stayed 7 nights

    The host was very kind, but the address in the original booking is wrong (Name of the street). This caused a misunderstanding, a delay of several hours wait on the arrival date. Not cool at all! The bathroom was all right but it couldn't be locked from the outside, so even if the room was supposed to have a private bathroom (outside the room), I couldn't tell if it was being used by other guests. The room smelled of smoke. Awful. The room didn't look at all like the picture in Booking.com. The second bed (a couch) was really uncomfortable.

    The location is really good, close to tourist attractions, close to underground stop. The host was very kind.

    Stayed in October 2023

  • Reviewed: 24 July 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double room with Private External Kitchen and Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Site: Things are not as per the pictures shown in the website. Hospitality: Staff response n responsibilities are zero as we waited for 1 hour in rain to just get the key for check in. He didn't offer a side location for sit or stand so we didn't get wet in the rain. Behaviour: The wrost thing that I asked for the complimentary Coffee due to this bad hospitality he said yes but while going for to collect the coffee he ran after showing the direction of coffee shop. That things are not accepted if your are making some promises. Services: After that I called him for the bathroom issue he just said he was sending someone but no one arrived even after the follow-ups. Response: hospitality was zero. Even for check out i called but he didn't respond.

    Accommodation was ok ok

    Stayed in July 2023

  • Reviewed: 5 June 2023

    5.0
    Not suitable for business travellers.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Wouldn't stay again for business. Contacted them daily and also escalated via booking.com for an invoice, but they won't reply.

    It's a good basic room close to marble arch.

    Stayed in May 2023

  • Reviewed: 18 May 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The pictures are not same as the locatuin. There is no lounge

    Was okay

    Stayed in May 2023

  • Reviewed: 28 April 2023

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It's a bit intimidating as a single female to have to meet a male stranger, alone, at a property down an alley. I also gout locked out in the morning and it took 2 hours for someone to answer my calls.

    Location is really good. The room is not as bad as other reviews imply, it isn't great but for price in that area of London I thought ok.

    Stayed in April 2023

  • Reviewed: 31 January 2023

    5.0
    great location but poor facilities
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    facilities

    bed

    Stayed in January 2023

  • Reviewed: 24 September 2022

    4.0
    Could be better
    • Business trip
    • Solo traveller
    • Double room with Private External Kitchen and Bathroom
    • Stayed 1 night

    Not the friendliest check in. Had to arrange to meet a guy who was a bit stressed. Very musty/mouldy smell. Bathroom hot tap wouldn't turn off. Towels were clean but not nice. Duvet was thin. Couldn't change channels on the TV remote control. The wifi router was on the cooking hob. Generally felt I was in a very low budget place.

    Location

    Stayed in September 2022

  • Reviewed: 20 September 2022

    4.0
    Great location, for exploring London. Room didn’t expect it to to be top notch but bedroom lighting.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lights not working in the bedroom. Curtains not fully on track so left partially open. For cost of room you’d think this would be sorted before use along with lighting. Had to use lighting from bathroom to see our way. Not an accurate address in the location given on listing was a back street off another street not the one listed.

    Location, bed comfort.

    Stayed in September 2022

  • Reviewed: 19 July 2022

    4.0
    Good location
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom.no towels.no bath mats

    Stayed in July 2022

  • Reviewed: 14 July 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    noisy, no towels provided

    central location

    Stayed in July 2022

  • Reviewed: 13 July 2022

    5.0
    It was usable if you are looking for just a place to sleep
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Did not look anything like the pictures on the site, thought I was booking something different. Unclear booking in process.

    Room was big

    Stayed in July 2022

  • Reviewed: 3 July 2022

    3.0
    Poor
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet didn't flush very well. Towels had a holes in and stains. Room needed a big refresh

    Stayed in July 2022

  • Reviewed: 30 June 2022

    3.0
    I will not stay there again until they have refurbished the place it looks very tired and bashed and
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A very uncomfortable mattress, old tired towels, horrible grubby shared kitchen, very thin walls, 2 channels on TV.

    Great location , There was a window I could open, There was a bath, Lots of Hot water.

    Stayed in June 2022

  • Reviewed: 28 June 2022

    4.0
    I appreciated owner to let us stay but we payed an exorbitant price (it was almost a con)
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The owner told me one day in advance we couldn’t do check-in at 3:00 am. We arranged that if I pay extra £50 I could stay. When we arrived, he was sleepy and he didn’t move until I payed him, although we were really tired of the travel.

    The huge bed

    Stayed in June 2022

  • Reviewed: 13 June 2022

    4.0
    Disappointed, the best is the location.
    • Leisure trip
    • Family with young children
    • Double room with Private External Kitchen and Bathroom
    • Stayed 2 nights

    - The sofa-bed was broken. I had to take off the legs and place it on the floor :( - The bathroom is outside the room and I am sure other people were using it :( the add says that has private bathroom but it's not

    Location

    Stayed in June 2022

  • Reviewed: 7 April 2022

    4.0
    The man who let us into the apartment seemed nice enough. When the bathroom pull cord broke he repaired it straight away
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The curtains in the bedroom needed to have a backing under them as the room lit up with the street lights outside when you turned the lights off to sleep. The kettle was in the Kitchen and they didn’t have enough crockery and cutlery if you wanted to be self efficient. We were unable to take advantage of a late check out like we can in an hotel The checking in system was a piece of paper with details scribbled on it which I had to sign.

    The property was handy for the tube to get around London.

    Stayed in April 2022

  • Reviewed: 20 March 2022

    4.0
    disappointing stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    staff was unprofessional, did not specify exact place to meet with keys, wrote out details down on plain paper and felt very dodgy, did not have any details. Staff was very unprepared and had to go cut a key and get toiletries when we had already arrived. left without saying anything. bed sheet was ripped and bugs in bath. heating was on full and was not able to turn off so could not sleep

    nice spacious room let down by very simple things

    Stayed in March 2022

  • Reviewed: 6 January 2022

    5.0
    I wouldn’t stay there again
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    it was rather dirty and had what looked like bullet holes in the wall, there’s a family living in one room with a child that screams and cries a lot and you can hear everything between rooms.

    it’s in a very good location

    Stayed in January 2022

  • Reviewed: 22 August 2021

    5.0
    Not the best
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower was broken, mattress was so uncomfortable you could feel the springs coming through. Awful nights sleep.

    Location was great and it was clean

    Stayed in August 2021

  • Reviewed: 24 March 2024

    1.0
    Stay was cancelled 1 hour before arrival
    • Leisure trip
    • Group
    • Double room with Private External Kitchen and Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately stay was cancelled 1 hour before arrival left me and my Freinds frantically trying to find another place to stay, totally unprofessional caused a lot of inconvenience. Didn’t offer any other accommodation or help in finding another

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Very pleasant stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Would've been nice if they had provided shower gel and a glass to have a drink from in the room although unexpectedly there was a kitchen available that we didn't see until we left

    Perfectly comfortable great location

    Stayed in March 2024

Showing 1 – 25

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