65-73 Shaftesbury Avenue, Westminster Borough, London, W1D 6EX, United Kingdom
#407 of 1,005 hotels in London
Guests' ChoiceBased on 4700 hotel reviews
8.1Cleanliness
8.4
Comfort
8.5
Location
9.6
Facilities
8.0
Staff
8.9
Value for money
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 28, 2024
Paul
United KingdomThe size of the breakfast room was really small and you felt pressured to eat up quickly so other visitors can eat there. Price wise a little steep.
The location was excellent especially for the theatre etc. It was lovely and clean and the room was nicely decorated for my wife’s birthday surprise.
Stayed in March 2024
Reviewed: March 28, 2024
Liz
United KingdomWe were in a twin room, and I think my bedding was a double quilt folded in half (a minor point). Everything else was fine.
Staff had attention to detail, and remembered that we were there to celebrate a birthday! Very clean, the room had everything we needed, great location. Would stay again.
Stayed in March 2024
Reviewed: March 28, 2024
Leanne
United KingdomThe room wasn't what I expected for the price, I was at least expecting a bath. The shower wasnt very powerful. Work men were outside in the morning which woke us up.
Location. Staff were amazing!
Stayed in March 2024
Reviewed: March 27, 2024
Joe
IrelandNil
Everything was very good
Stayed in March 2024
Reviewed: March 25, 2024
John
United KingdomNo lounge or bar. Room 411 bathroom tiny
Location and staff excellent
Stayed in March 2024
Reviewed: March 24, 2024
David
IrelandRoom was very small
Location is great
Stayed in March 2024
Reviewed: March 23, 2024
Dr
IrelandLobby small
Lovely breakfast
Stayed in March 2024
Reviewed: March 22, 2024
Brian
United Kingdomnice location ,water and fruit in room nice touch
Stayed in March 2024
Reviewed: March 22, 2024
Carmella
United KingdomRestaurant where breakfast is served very cramped and you are very aware other people may be waiting for tables.
Central. Close to lots of places of interest.
Stayed in March 2024
Reviewed: March 21, 2024
Adrian
United KingdomBreakfast room was small Very little room between tables or to get around and select your breakfast felt very cramped
Location was superb for the west end Bed was exceptionally comfortable All round a very enjoyable stay
Stayed in March 2024
Reviewed: March 21, 2024
Anna
United States of AmericaNo complaints
Clean sleek room. Very comfortable. Fresh fruit, bottled water and chocolates come with the room. Staff very responsive and courteous. The location is central and made so many interesting sites very walkable. Even walked to the theatre and many different pubs and restaurants. Very active street scene and street performers. Even so, my room above the street was quiet and restful. The free breakfast was elaborate and something for everyone. Would definitely stay here again if I wanted to see London sights.
Stayed in March 2024
Reviewed: March 20, 2024
Patricia
United KingdomUnfortunately when we returned to the hotel in the evening the TV & telephone were not working & could not be fixed that night so had to wait until the next day, we were offered a different room but it wasn't suitable. Next day the items were both fixed but the lift wasn;t working & as we were on the 4th floor it was a problem although we could use the staff lift but it was rather slow! We had no other problems and everything was handled professsionally by staff
Room was clean, bed very comfortable, bathroom quite small but fine for our two night stay; Wine and cake had been left in our room as it was my birthday this was a nice touch, Fresh fruit was also left in a bowl in the room which also was appreciated. The breakfast room was quite small, the breakfast was a mix of continental & english buffet style, some of the hot items were not very warm. Staff were helpful and friendly. The location was excellent very near to theatres and Covent Garden all easy to walk to.
Stayed in March 2024
Reviewed: March 20, 2024
James
United KingdomVery warm in and around the hotel
The location is excellent
Stayed in March 2024
Reviewed: March 20, 2024
Andrew
United KingdomWi-Fi was intermittent and slow and breakfast was underwhelming
The location and cleanliness/comfort were fantastic
Stayed in March 2024
Reviewed: March 20, 2024
Caroline
United KingdomFabulous location, friendly staff. They contacted us in advance of the stay to ask about any special events. Told them it was our 35 years together celebration. On arrival they had decorated the bedroom and left a complementary bottle of fizz. Lovely surprise. Would definitely stay there again.
Stayed in January 2024
Reviewed: March 19, 2024
Gary
United KingdomNothing
Location
Stayed in March 2024
Reviewed: March 18, 2024
Angela
United KingdomThe bar was a little small and they only served Indian food in the restaurant
Local to the theatre, very clean and comfortable. The staff were very friendly and helpful
Stayed in March 2024
Reviewed: March 16, 2024
Marie
United KingdomGreat hotel and close to The Prince Edward Theatre and other landmarks. Staff are so helpful. Breakfast was great and finished at 11.00am.
Stayed in March 2024
Reviewed: March 16, 2024
Colin
United KingdomAlthough a solo traveler the room and especially the bathroom was very small
Location
Stayed in March 2024
Reviewed: March 14, 2024
S
United KingdomThe room didn't seem to warm up readily. And the carpet beside one of the beds was wet. Don't know what it was. And it was a little noisy in the night, so I didn't sleep very well.
We were upgraded from a twin room with single beds to double beds. I liked the fact that it was really close to the theatre we attended. Welcome fruit and water were appreciated. Toiletries were fab and smelled beautiful.
Stayed in March 2024
Reviewed: March 14, 2024
Stuart
United KingdomA bit tired in places, breakfast was a bit basic
Location was good
Stayed in March 2024
Reviewed: March 13, 2024
Rebecca
United KingdomA lot of pre arrival nonsense which made no actual difference - just time wasting
It’s location and the quiet
Stayed in March 2024
Reviewed: March 13, 2024
Kai
United KingdomThe very awkward windows and small lobby
The location, 4 post bed and staff
Stayed in February 2024
Reviewed: March 10, 2024
Gillian
United KingdomBit noisy from Outside traffic breakfast needs to be hotter
Wasn’t get to good location
Stayed in March 2024
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