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  5. Reviews of The Piccadilly London West End

Reviews of The Piccadilly London West End This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

65-73 Shaftesbury Avenue, Westminster Borough, London, W1D 6EX, United Kingdom

#407 of 1,005 hotels in London

Guests' Choice

Review Score

Based on 4700 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.6

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    8.0
    All in all it was a lovely weekend in a great location.
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The size of the breakfast room was really small and you felt pressured to eat up quickly so other visitors can eat there. Price wise a little steep.

    The location was excellent especially for the theatre etc. It was lovely and clean and the room was nicely decorated for my wife’s birthday surprise.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Excellent, would stay again.
    • Leisure trip
    • Group
    • Premier Twin Room
    • Stayed 2 nights

    We were in a twin room, and I think my bedding was a double quilt folded in half (a minor point). Everything else was fine.

    Staff had attention to detail, and remembered that we were there to celebrate a birthday! Very clean, the room had everything we needed, great location. Would stay again.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Club Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room wasn't what I expected for the price, I was at least expecting a bath. The shower wasnt very powerful. Work men were outside in the morning which woke us up.

    Location. Staff were amazing!

    Stayed in March 2024

  • Reviewed: March 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nil

    Everything was very good

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Good location and value.
    • Leisure trip
    • Group
    • Premier Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No lounge or bar. Room 411 bathroom tiny

    Location and staff excellent

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was very small

    Location is great

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Excellent location of hotel with access to all
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lobby small

    Lovely breakfast

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    very good great for theatre
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 3 nights

    nice location ,water and fruit in room nice touch

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Restaurant where breakfast is served very cramped and you are very aware other people may be waiting for tables.

    Central. Close to lots of places of interest.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    7.0
    Great Location nice stay
    • Leisure trip
    • Couple
    • Club Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast room was small Very little room between tables or to get around and select your breakfast felt very cramped

    Location was superb for the west end Bed was exceptionally comfortable All round a very enjoyable stay

    Stayed in March 2024

  • Reviewed: March 21, 2024

    9.0
    Great value, upscale feel, fun location and attentive staff is hard to beat!.
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No complaints

    Clean sleek room. Very comfortable. Fresh fruit, bottled water and chocolates come with the room. Staff very responsive and courteous. The location is central and made so many interesting sites very walkable. Even walked to the theatre and many different pubs and restaurants. Very active street scene and street performers. Even so, my room above the street was quiet and restful. The free breakfast was elaborate and something for everyone. Would definitely stay here again if I wanted to see London sights.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Nice boutique hotel
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 2 nights

    Unfortunately when we returned to the hotel in the evening the TV & telephone were not working & could not be fixed that night so had to wait until the next day, we were offered a different room but it wasn't suitable. Next day the items were both fixed but the lift wasn;t working & as we were on the 4th floor it was a problem although we could use the staff lift but it was rather slow! We had no other problems and everything was handled professsionally by staff

    Room was clean, bed very comfortable, bathroom quite small but fine for our two night stay; Wine and cake had been left in our room as it was my birthday this was a nice touch, Fresh fruit was also left in a bowl in the room which also was appreciated. The breakfast room was quite small, the breakfast was a mix of continental & english buffet style, some of the hot items were not very warm. Staff were helpful and friendly. The location was excellent very near to theatres and Covent Garden all easy to walk to.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very warm in and around the hotel

    The location is excellent

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Fantastic location
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Wi-Fi was intermittent and slow and breakfast was underwhelming

    The location and cleanliness/comfort were fantastic

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Club Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fabulous location, friendly staff. They contacted us in advance of the stay to ask about any special events. Told them it was our 35 years together celebration. On arrival they had decorated the bedroom and left a complementary bottle of fizz. Lovely surprise. Would definitely stay there again.

    Stayed in January 2024

  • Reviewed: March 19, 2024

    9.0
    Quality Hotel in the best location.
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Enjoyed it would go back again
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bar was a little small and they only served Indian food in the restaurant

    Local to the theatre, very clean and comfortable. The staff were very friendly and helpful

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Lovely stay, we hope to return soon!
    • Leisure trip
    • Group
    • Premier Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great hotel and close to The Prince Edward Theatre and other landmarks. Staff are so helpful. Breakfast was great and finished at 11.00am.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Although a solo traveler the room and especially the bathroom was very small

    Location

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    I would still recommend
    • Leisure trip
    • Family with young children
    • Premier Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room didn't seem to warm up readily. And the carpet beside one of the beds was wet. Don't know what it was. And it was a little noisy in the night, so I didn't sleep very well.

    We were upgraded from a twin room with single beds to double beds. I liked the fact that it was really close to the theatre we attended. Welcome fruit and water were appreciated. Toiletries were fab and smelled beautiful.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Premier Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit tired in places, breakfast was a bit basic

    Location was good

    Stayed in March 2024

  • Reviewed: March 13, 2024

    7.0
    Great hotel and venue
    • Leisure trip
    • Travelers with friends
    • Premier Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    A lot of pre arrival nonsense which made no actual difference - just time wasting

    It’s location and the quiet

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Great & friendly
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The very awkward windows and small lobby

    The location, 4 post bed and staff

    Stayed in February 2024

  • Reviewed: March 10, 2024

    8.0
    Good hotel great location
    • Leisure trip
    • Family with young children
    • Club Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bit noisy from Outside traffic breakfast needs to be hotter

    Wasn’t get to good location

    Stayed in March 2024

Showing 1 - 25

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