Nothing.

The amazing view! We were impressed with the bathroom; it was elegant, warm, and well-equipped with a variety of amenities. The location, adjacent to the train station, was a plus. All decor details from the entrance, the lobby, and the restaurants were exquisite. We had a great time at the Lounge. The staff was helpful and went above and beyond to help us accommodate our needs. Definitely, we want to return.

Stayed in September 2025

The gym too small

Location and amazing view

Stayed in September 2025

Leaving to go home.

I loved absolutely everything from start to finish, the chauffeur from the station on arrival, the room on the 47th floor was unbelievable over looking tower bridge. Meal at ting was very nice, Chauffeur from Shangri-La to wembley for coldplay, breakfast was very nice also.. Very highly recommend and will be definitely staying again.

Stayed in August 2025

Nothing

Everything

Stayed in September 2025

No bad points at all

The location, the views, the room and the staff

Stayed in September 2025

We were told our room with bath was complimentary then we got charged £120 for it. We were celebrating our 25 th anniversary

Very nice amazing staff.

Stayed in September 2025

Everything

What can I say fantastic

Stayed in September 2025

There was nothing I didn’t like about it

The views of London make any stay there an adventure in itself, as one can spend hours just taking in the sights of the city.

Stayed in August 2025

The views

Stayed in August 2025

I believe the rooms need updating

Location

Stayed in August 2025

Beautiful room,fantastic view. One of the best I have had in 50 years of travelling.

Stayed in August 2025

n/a

Warm, friendly welcome from all staff. Room was breath taking with wonderful unexpected gifts for my mum's 81st birthday. A true surprise! Slept unbelievably well. Lovely ambience at infinity pool. Service at breakfast was exceptional. Can't fault anything. A real treat to stay here. Highly recommend.

Stayed in August 2025

I wish there will be more choices of the breakfast. The bakery is not fresh enough. But the fruit is very good.

The location, the room, the staff, the service.

Stayed in August 2025

No toilets in pool area

Everything room design and quality, amazing swimming pool, convenient location

Stayed in July 2025

It was surprising that it was not a soft close toilet lid

The view

Stayed in August 2025

Everything we experienced at the Shard was exceptional, I have no complaints whatsoever, from staff, to the facilities, to the finest details everything I needed was taken care of with class. Cannot wait to return.

Stayed in July 2025

Nothing all amazing

Everything was fabulous , bedrooms huge. Massive comfy bed , bath overlooking the city. Housekeeping fabulous, down turn service very good. Staff could not do enough for you. Pricey but worth it. Breakfast again fab, have a buffet and menu to choose from , with everything you could imagine on it , Plus as it was for a birthday they delivered a small cake to the room with lovely note

Stayed in August 2025

Everything was perfect.

Stayed in August 2025

Stunning hotel, very welcoming staff, Jessica was so helpful at check-in, would highly recommend

Stayed in July 2025

Lovely touch with the message on the window! Great stay as always and as always too short. We will be back!!👍

Stayed in July 2025

Price of drinks in the mini bar.

It’s just the perfect indulgence. The room was amazing - heated toilet seat, electric blinds, great views across London and beyond. Just so so comfortable.

Stayed in July 2025

What’s not to like.

Was stunning. Everywhere smelt amazing from the second you walked in. Staff were helpful and friendly. The air con in the room was freezing which I LOVE. The view absolutely incredible, I could have sat there all day just looking at it. The bed was huge and so comfortable. All the room touches were perfect. We were getting married during our stay and the hotel had written us a message on the window and thrown rose petals on the bed. It was just perfection. Would highly recommend staying here for the experience.

Stayed in July 2025

The constant number of messages sent asking if we wanted to upgrade. The attitude of some of the staff when asking questions. The £300 holding deposit which has still not cleared, why so high? Breakfast not included with a room charge of £965.

The amazing views looking across London and up the Thames. The room was very good and comfortable. All amenities in the room were also very good.

Stayed in July 2025

Gong could be so much better..didn't feel cared for at Gong..

Great rooms, excellent set up of the lobby, Ting breakfast was brilliant.. Room we stayed in was exceptional. Great views, amazing beds n decor..top class

Stayed in July 2025