Breakfast not good

Slightly dated but good value for money

Stayed in April 2024

We had a problem with the shower in our room which didn't work properly, and nearly scalded my partner. The staff couldn't resolve the issue on the night as their was no maintenance staff around at that point but they were quick to provide us with another room key. We didn't move into the room as we were only staying the one night and had already unpacked but it meant we at least had access to a functioning shower.

It was a spacious hotel, the room had all your necessary amenities. It was fantastic that the hotel had a pool, for the most part we had it to ourselves. The view from the dining room at breakfast is fantastic, almost panoramic views of the bay. In my opinion it was a shame that they have such heavy curtains up (they have blinds as well) it would really make the most of the amazing view they have in their breakfast room if the curtains were removed. The hotel is a great location to visit Shanklin Chine which is very beautifully lit up at night!

Stayed in April 2024

A bit dated

Welcoming staff and lovely pool.

Stayed in April 2024

In need of some updating

Clean and friendly

Stayed in April 2024

Poor breakfast

Comfortable but slightly outdated

Stayed in April 2024

In the shower bathroom, the waste water pipe was a bit blocked. The water was not going out. We had to switch off the shower and wait for the water to go out them finish our shower.

Food was a great large portion.

Stayed in March 2024

Bathroom had a strong smell of urine, cups in the rooms were made of plastic and weren't properly cleaned. The room was quite dated, so is the rest of the hotel.

The staff was amazing, incredible how well Alex at reception accommodates customer requests and how well they treat each other. Bed was comfy and food was decent for the price, again staff in the hotel restaurant are super stars, they all deserve a raise! Heated swimming pool is always a plus. There's a bar with decent choices, pool and foosball table and live music at night. There's a locked shed for safe storage of bicycles overnight

Stayed in March 2024

Having 3 members of staff unsure about where I should sit at breakfast. It made that dining experience feel awkward. The toast was cold and wet! I was informed that I would need to find someone in the hotel or a member of staff to go swimming with me as I was travelling alone!

Clean and comfortable. Nice view of the sea.

Stayed in September 2023

That it was close to the beach and town

Stayed in September 2023

Room was looking a little tired, particularly the bathroom.

Friendly staff. Nice atmosphere.

Stayed in August 2023

The only good thing on the plate was the beans

Breakfast was very poor for the money left most of mine and went into ryde to have one

Stayed in August 2023

Shanklin seems run down, not the hotel, the actual place. Very basis room, I have paid less before for a much more luxurious room, the breakfast was good quality food but slightly over cooked or kept warm

Car park was huge, staff very friendly

Stayed in August 2023

The floor was very squeaky in our room and was very uncomfortable especially at night when you have to use the bathroom. Even though the weather was cold, we were feeling very hot inside and the Hotel does not have an air conditioner. Bathroom did not have a lot of toiletries, just a soap bar.

The hotel staff was very friendly.

Stayed in August 2023

It was quite pricey

Great location, friendly staff and nice clean rooms. We had a great night sleep.

Stayed in August 2023

Creeking floor boards, obstructed view of sea

Location and facilities of swimming pool and sauna, bathroom walking showers had good pressure

Stayed in August 2023

If I was going to complain about anything, it was about the fact that there was no table booked for breakfast at check-in. So, at breakfast time we entered the dining room, which had numbered tables, and went to sit at an empty one only to have another guest tell us that the table was taken. One after another, staff members asked us what the problem was and having told them, then left us standing, somewhat embarrassed by the stares of other diners, some of whom also queried what we were doing, with loaded breakfast plates in hand, by the entrance doorway for 5 -10 minutes before, eventually, a fourth staff member found us somewhere to sit.

Mostly, it all went well. Staff very helpful. The facade of the hotel let it down a bit with damage and peeling paint but the interior was much better than expected with a large welcoming entrance lounge and easy room access without too many stairs. Room 93 was large, with an "ensuite" bathroom, and brightly daylit with large windows despite being semi-basement. Clean, well decorated, good "blackout curtains", comfortable twin beds and an idiosyncratic (It was found necessary to turn it off after channel changing and then turning it on again to activate the channel. I forgot to mention it to management!) television.

Stayed in June 2023

Quite expensive room, but the booking was done just a day before arrival during high season... For this price it would be good to have at least breakfast included. Disappointing was that there were no shampoo and shower gel in the bathroom...

Location is very good. The room was clean, spacious and bright, the double bed was comfortable. The hotel has a nice swimming pool which we enjoyed.

Stayed in May 2023

The room was large, clean, and meet our requirements.

As a Hotelier I was very sissified with breakfast in a large restaurant was only had a few guests in, but was unable to sit as the window table as it was already set up for dinner, this is at 8:30 in the morning, was push to a corner of the room what was dark, also set up for dinner, so what was the point on not letting the guest have a window seat. Upset the wife that walked out over the service. Having a electric car was unable to get it charge even though offered to pay, only need a normal pug in from the mains. asked three difference receptionist to be told that they would get back to me but didn't. The room was under the main restaurant where a live bank was playing from 8:00 to late with a 7year old was not the best room to be in.

Stayed in May 2023

Decor is outdated, doesn’t have a modern feel, no telephone in room, nobody at reception during the night

Nice breakfast

Stayed in May 2023

good, nice pool

Stayed in August 2022

Room narrow, bathroom cramped by door movement Breakfast, would like more yogurt varieties and fresh fruit

Room, liked walk in shower, bathroom cramped Breakfast, cooked breakfast good veiw, enjoyed sea veiw,

Stayed in October 2022

Lack of toiletries Ran out of brekfst

View Staff

Stayed in September 2022

No comment

No comment

Stayed in August 2022

no aircon any where in the hotel but they did leave fans in the r

quite area, good breakfast

Stayed in August 2022