The room was a bit dingy.

The breakfast was nice though it was very busy and therefore slow.

Stayed in April 2024

The website boasts of bar meals served until 10pm but we arrived at 8 and they had stopped serving. We were given a bowl of chips to share.

An imposing building set in fantastic grounds with a resident population of red squirrels.

Stayed in April 2024

Pillows needed replacing.

The setting is unique. The staff are superb,friendly ,helpful and professional. The food is very good. Fresh ingredients well cooked and presented.

Stayed in April 2024

Very helpful, friendly staff

Stayed in April 2024

Really friendly staff, spacious hotel, lovely home cooked breakfast and a nearby area to spot red squirrels was a much appreciated bonus for our kid!

Stayed in December 2023

it is a good hotel to stop at on the way to and from Scotland. Staff is very friendly, peaceful location, rooms and food everything you need. I do recommend.

Stayed in February 2024

Evening meal was very disappointing

Everything but the evening meal

Stayed in February 2024

The food, I don't think there was a chef on sight.

Everything was great apart from the food, which was only average.

Stayed in February 2024

Great if you love Red Squirrels and birds. I came to photograph them so I was happy. The location is also good for dark skies, but the night I stayed it rained all night so astrophotography was out if the question.

Stayed in February 2024

As I have said above, the hotel decor is old, tired and the place needs renovating. The food was just OK. The road to the hotel looks like it's been bombed by low flying jets over a number of years!

Let's be honest, the hotel is dated, tired and needs modernising. The small road to the hotel is littered with potholes... but, it's an old-world hotel and you just have to embrace it. The staff were superb and very friendly, and it just added to an overall great experience. Also, there's a lovely bit of woodland in the hotel grounds to explore.

Stayed in February 2024

Looks a bit tired in places our room smelt musty and bits of mould around the window

Location excellent

Stayed in November 2023

Was very quiet and not much going on,but was down to time of year

Hotel excellent

Stayed in December 2023

No remote control that worked

The staff were really helpful & fryrhdky.

Stayed in December 2023

Just needs an uplift in decor but olde world comfortable

Bit tired but comfortable

Stayed in December 2023

The evening menu didn’t have many options suitable for vegans (which we needed) and was quite expensive.

A nice location with a colony of red squirrels living on the grounds! Seeing the elusive squirrels was the highlight of our stay and I was able to get some great photographs of them. The room was clean, big and full of everything we needed. The staff even kindly gave us an electric heater which warmed us right up after our red squirrel walks. And there’s even red squirrel themed souvenirs, which help raise money for their protection. There was also lots of options at breakfast.

Stayed in November 2023

Dinner Evening Meal

Reception staff friendly, Room clean and warm. Breakfast was good.

Stayed in November 2023

Unfortunately the evening meals were not great. Vegetables over cooked or under cooked and a roast dinner served with no potatoes, when mentioned we were brought new potatoes not roast. Just very disappointed, the evening meals let down the rest of the hotel. The staff were all amazing and nothing was too much trouble. We would stay there again but not eat the evening meals. The breakfasts were great though.

The hotel is a beautiful building and the surroundings are stunning.

Stayed in November 2023

Food was pricey, and not exactly as described on the menu, but very nice all the same

Lovely, traditional hotel with real characters for staff.

Stayed in November 2023

The signage to the hotel in the dark is very poor. I didn't see any signs traveling from Shap toward Kendal and nearly missed the sign going the other way. It would help that the signs are on the side of the road you are driving, ie on the left and as a solo driver you have a fighting chance of seeing the sign in the dark, even if a vehicle is coming toward you.

Thank you for supper, the chef kindly put up a meal despite my late arrival, due to not spotting any signs of the main road. See the Red Squirrels in the morning was a bonus, my parents had been to the hotel on a coash trip and had remarked about the red squirels.

Stayed in October 2023

Was cold in the room..the road it’s full of potholes

Stayed in November 2023

2 large glasses of wine £17......a bit steep as it was bog standard. TV also too small

All the food was excellent

Stayed in October 2023

Catering clearly set up for coach or other large group activities so individual parties have to fit in around what’s on offer and when

Reasonable price and good location for a stopover with family and dog approx halfway from London-Edinburgh

Stayed in July 2023

Was a good place for one night to stay near M6 on the way up North. Will certainly use it again as a stop

Stayed in July 2023

Very friendly staff. Great location. Dinner very good, such fresh food and served so promptly

Stayed in October 2023