For a ‘premium’ hotel in the area the choice of tv channels available lags behind other accommodation options in the area.

Generous sized & well appointed room.

Stayed in April 2024

Nothing

Stunning location and nicely presented

Stayed in April 2024

Restaurant systems were not as well organised as the rest of the hotel. Disappointing amount of vegetables in main meals and scrambled eggs on toast was basic with no garnish or volume.

Manor House accommodation was excellent with lovely bedroom. Spa first rate and welcoming. Treatments high quality...special mention for Tina.

Stayed in April 2024

Prior to arrival there was some delay in confirming a spa booking (comms via booking.com) and some confusion on costs - that said, when I called up it was easily sorted and prices quoted were honoured. I feel the change to the spa price for residents may put some off. Whilst we were there some of the hotel restaurant/bar staff did appear a little inexperienced and my overall opinion was that the evening service in Fred’s really did let the Hotel down a little. I wish to add this as constructively as possible, but with a view that the hotel will take the comments onboard to improve their services. We had arrived a few minutes early and there had been an issue with the till when trying to pay for drinks, so were welcomed to sit with our drinks in the lobby area. Which we were happy to do, But did sit a while, and didn’t sit at our allocated table until after our booked time, so did speak up to ask (thought perhaps we had just been forgotten). Not a massive issue, but just gave that inexperienced lack of initiative feeling as it wasn’t busy. For such a limited menu offering (which I’m not faulting as sometimes menus can be too big!) I was surprised that several items were ‘not available’ - such as fish and chips, onion rings, fries. There were also a few wines not available and also few non stocked drinks (overheard by other residents). I did also see quite a few other dishes coming out and there did seem to be a bit of a disparity in portion size, but that all items were priced much the same. For me EVERY hotel charges far too much for dessert, and it’s the very reason I hardly ever get one. These were priced around £9.50, and whilst I appreciate a mark up is necessary, I firmly believe reducing these to £5/£6 would encourage many more to purchase.

The property had a lovely striking long sweeping entrance. The welcome was exceptional at Reception and in fact all staff were pleasant and helpful. Check in was easy. The bedroom was gorgeous, nice and spacious, gorgeous bathroom and products and Robes included too. View was pleasant with rabbits in the gardens. The bath in the room was massive and everything was spotlessly clean, in fact the whole hotel was spotless and their own scent room air diffusers were amazing!! Shame you don’t sell them. We ate at Fred’s Brasserie, and having read some quite poor reviews we decided to give it a go anyway. Our personal experience was good, albeit we just grabbed a main meal and a drink and had a lovely hot fresh full English for breakfast the next day. The Spa facilities at this Hotel are what lead me to book the stay in the first place, having visited spa only before. Luxurious, tranquil, good facilities, not too big and busy, just perfect. Changing rooms are fabulous, but did decide to wander down in robes from our room (which was next door!)so made use of them afterwards. The tv in the room had various freeview channels and was a good size and we had a Nice comfy sofa in room too. I liked the fact we had a little fridge! Can be useful when travelling with kids/taking refrigerated medications etc so this was a nice touch. The lighting was relaxing too.

Stayed in April 2024

Let down by a very small breakfast

The staff were wonderful and the accommodation excellent

Stayed in April 2024

The sofa in the bedrooms are really poor quality they need changing. The TV's are very dated, no smart TV that you can get NetFlix on them, it's 2024

The breakfast itself was lovely. The staff serving definitely retraining in the restaurant for breakfast serving. This is a management issue not the staff who where two very friendly, young ladies. The issue was first day, no bread for toast, no cups for tea or coffee, no butter. Day two no cups again. They just need training to check every 30 minutes for these items every day. The restaurant was less than half full both days so these issues need addressing from management training.

Stayed in March 2024

You have to pay extra for the swimming facilities I think they should be included within the price, i was happy to pay but I did then expect to have some form of exclusivity to the pool or limited people in there as it was quite busy

The grounds were nice & peaceful, swimming area was fab

Stayed in April 2024

Prices on the menu very steep

Halal food option available

Stayed in April 2024

nothing

calm and relaxing hotel with helpful staff. loved the added bonus of EV chargers in the car park!

Stayed in March 2024

Disappointed at the lack of choice in the dinner menu due to kitchen issues. Also, didn’t expect to have to pay for the Spa so didn’t use it.

Great rooms, fantastic breakfast, amazingly helpful and friendly staff willing to help at all times

Stayed in March 2024

If I had to pick I'd say a little more variety in the breakfast

Perfect location, tranquil and whole environment was perfect. Rooms were great with a lovely view. Will definitely be visiting again!

Stayed in March 2024

People walking pass window , short staff , telephone not being answered.

Location view

Stayed in March 2024

No fat fryer working so no mr Fred’s famous fish and chip Also no green tea in rooms

Breakfast was good, staff were excellent. Especially Steven who couldn’t do enough to please

Stayed in March 2024

Not enough loungers or seating in the spa

Comfort. Beautiful room especially the bathroom. Lovely spa. Amazing breakfast.

Stayed in March 2024

Really spacious room with full ground floor view across gardens. Breakfasts and evening meals were delicious. And the staff were very welcoming

Stayed in March 2024

When I made the booking I only did so because it stated on the site that it had a gym, spa and a swimming pool only to find out after booking via email that if I wanted to use the facilities I would need to pay additional monies to do so as this was not included in the booking fee.

Breakfast was very nice, hotel room was very nice

Stayed in March 2024

The bar and restaurant let the hotel down. The food was terrible.

Fantastic building in a lovely secluded area , the bedrooms were lovely and the SPA facilities were good. Staff all seemed helpful.

Stayed in March 2024

The guy at counter was very up tight.

Nice clean big rooms

Stayed in February 2024

TV seemed to be set at pre-set volume which for me was very loud - Unable to turn volume down and phone in room didn’t work. Liked the dim room lighting but in the bathroom needs to be brighter to apply makeup!!

Location and Hotel Decor/Hotel Room Facilities

Stayed in March 2024

Our booking was not on the hotels system however I believe this was booking.coms fault. Staff were slow, there was no room service available and our kids which were hungry No chef on after the restaurant closed which was disappointing We asked for an extra blanket for a child with disabilities this never came.

Great location and the rooms are large, clean and comfortable

Stayed in March 2024

Spa was excellent..... staff were exceptional

Stayed in March 2024

Large quiet bedroom with a super comfortable bed. Lovely large bathroom. Nice staff.

Stayed in March 2024

Food

Spa

Stayed in February 2024

Nothing.

Beautiful, especially the old part. Lovely setting. All the staff were friendly and helpful.

Stayed in February 2024