Moved hotels and said we would get back 25% which we have not had back sofar

Ok

Stayed in March 2024

The place looked shut and not how it appears in the photos. I thought it was boarded up frankly but a man from the bar next door guided me to another bar 100 metres up the street to get my key. There were also printed instructions in the window. Mostly its like a hostel rather than a hotel. There are rooms only, no reception, no downstairs bar or restaurant.

It was still near the station - my main reason for booking it - although reception had moved up the road. I arrived at 930 pm.

Stayed in February 2024

Convenient to come & go with own key for entry. Warm & quiet for early December. Location opposite rail station.

Stayed in December 2023

No reception area. Had to phone for access to hotel and wait street side for staff to arrive although this was not long. The bathroom was in need of improvement and had one of the smallest sinks I have ever seen. My first nights sleep was challenged by water constantly and noisily falling on roofing in the inner courtyard area. This was probably due to work being done on a balcony area above. I was not unduly concerned. There have been innumerable stays when similar things have occurred.

Directly opposite the station-I had arrived by train. Centrally located. The bedroom was warm and comfortable. Clear information/instructions left.

Stayed in November 2023

The shower room was in need of a very good, deep, clean due to mould in corners from dampness. Not double glazed, so give loud with the volume of traffic. On landing a hole was in the glass window, allowing the wind to blow through into building. Really needs upgrading to improve the building.

The bedroom has been furnished nicely, very comfortable bed.. called the number as displayed in window of this property , a person was with us with keys within 2 minutes. Its no longer a pub, so no noise from pub.

Stayed in November 2023

No facilities. Property under construction.

Bed was comfortable

Stayed in November 2023

Room was cold when I got there and took a while to warm up. The single glazed window didn't help. The Fire alarm went off at 2am, someone arrived after a few minutes to turn it off and confirmed it was a false alarm but obvs a disturbed nights sleep. It went off again just as I was checking out. Didn't see anyone sort that before I left. Minor complaint was the key to my room required a bit of jiggling to fit. Booked last minute but I didn't think the accommodation was good value for money. Especially as it wad just a set of rooms with no bar or restaurant on site.

It was booked at the last minute and had intended to travel by train but all trains cancelled. If not it would have been a good location. Room was very clean and all facilities were a reasonable quality. There wad no decaf coffee but upon ringing a tin was brought which had enough for two cups within a matter of minutes. Later on a new bottle was brought. So service was excellent and friendly.

Stayed in November 2023

A rather unpleasant smell to the entrance hall, stairs and room (the room had an air freshener plugged in, but this didn't mask it). Speaking to people who were also staying there, they too commented on this smell.

Very central. Minutes walk to the centre, and right opposite to the railway station. Shrewsbury is a great place to visit.

Stayed in October 2023

The bathroom could do with an upgrade but was useable.

Very central location, clean & comfortable beds.

Stayed in October 2023

First impression of the entire building was depressing, unwelcoming, grubby and sad. The check-in details via booking.com were out of date, incorrect and completely useless On arrival, you have to stand in the street and ring a number (notice stuck on the door) to summons a member of staff from a neighbouring hotel to come and let you in and hand over keys etc. The entire building is very grubby, the communal areas were worn, unclean and smelt bad. The room had marked walls, threadbare carpet, filthy windows and due to overlooking the station entrance, needs an extra layer of privacy - such as a light half- blind or window-cling vinyl. Due to the very cramped space available for the bathroom, there is a ridiculous, cheap (possibly hand-made) concertina door on the bathroom that is missing a handle on the inside (just a dangerous exposed pointed wood screw), and is impossible to close from the inside. If it is closed (by someone shoving it from the outside), there is an large gap at the top. This bathroom would be better served with a barn door/sliding door on the outer wall. The bathroom walls were marked, the toilet seat didn't fit, you need to be double jointed to reach the toilet roll holder. The basin tap was not mounted securely and moved when the tap was turned on. The shower cubicle has no door or curtain hence the tiled floor in front of it, the grout and sealant was black with mould from water exposure - it looks dreadful and needs replacing as it gives the impression of being very unclean. Most of the pillows were horribly lumpy and most of them, and the unnecessary cushions, smelt bad. NB There are no staff on the premises

Size of room, good lighting, comfy bed, plenty of electrical sockets, full length mirror, good wi-fi signal, massive TV. The bed linen was nice quality and clean, and the same can be said for the towels. Good shower and water pressure - plenty of hot water(albeit slow to come through) View of the castle and station building

Stayed in October 2023

Shower, not good, mould around Shower tray. Knob missing from inside bathroom door, sharp screw protruding from where it should have been.

Never saw any staff, though there were indications they were present . The room was clean and fresh, bedding, tea making facilities and TV, good.

Stayed in September 2023

I didn't have hot water despite the notice saying 'be careful VERY hot water' and the lighting was too dim to see. The other people in the building were running up and down the corridors drunk on several occassions. I recon the fire alarm went off when another guest tried to smoke.

Comfy bed and I had a good nights sleep apart from the one night the fire alarm went off at 4.30am. Fluffy white towels but cold shower. Great location with good restaurants nearby. Erm....what bar? It was across the street in a different building. There was a phone number to call but no staff as I take it they were also across the street working in the bar.

Stayed in September 2023

No where to hang towels in shower room, plus toilet roll holder fixed on wall, above system, a free standing holder would be better

Location was the reason I booked to stay, which matched my expectations

Stayed in September 2023

When using the shower the fan didn’t extract the hot steam resulting in a very warm room. Also for a family room, it was very tightly compact, had to squeeze past the table, also the bed was a small double bed and wasn’t very comfortable.

The hotel was close to all the shops and pubs, was cheap to book for location, had amenities included in room.

Stayed in September 2023

The bathroom door did not close and the bathroom needs to be revamped

The bed was very comfortable. The room was very clean, the location was perfect.

Stayed in August 2023

As mentioned before the ensuite could have been more navigable with a working door for privacy - but needs must and better to have an ensuite facility than not have one at all. The door not being able to be closed is not really a problem as it opens up into a hall, rather than the main part of the room.

Check in/out - excellent. Notice on front door to telephone member of staff who was a minute away - we were lucky enough to be treated with an early check in and later check out, (for bag storage). Bed Comfort - unspoilt nights sleep, (once we got used to traffic noise). Location - directly across the road from the railway station and only a ten minute walk to the 'centre' - although plenty of bars, eateries along the route too. Room - lovely and clean but very 'tired' with an en-suite that has just about been squeezed in and is not recommended for anyone with too much of a mobility issue - BUT it must be remembered that The Station Hotel does not profess to be anything more than 2* and for that reason I think it's acceptable - certainly better than running through corridors with a too small towel around your body! Pub below closed - I know a lot of reviewers have posted negative comments about the bar being closed but it suited us not to be above a noisy pub

Stayed in August 2023

Lack of control of shower temperature

Central location

Stayed in September 2023

Two flights of stairs as no lift but qe knew that before qe booked qe read all the reviews

Location and comfy bed

Stayed in September 2023

Not much

Clean room. Comfy bed

Stayed in September 2023

Tiny room, barely enough space to place two suitcases on the floor.

Close enough to Shrewsbury Folk Festival to walk, that's all we needed. Good bed.

Stayed in August 2023

Stairs

Clean, warm powerful shower and comfortable bed

Stayed in September 2023

From the photos online we thought we would be staying at an inn but the pub/downstairs was closed.

Location & value for money

Stayed in August 2023

The WiFi reception was not good but did not cause problems. My usage was minimal but other guests might not be happy.

It was clean and comfortable but basic. It suited my needs.

Stayed in August 2023

No real atmosphere, no connection to the bar which seemed to be closed while I was staying. There seems to be little human contact these days in many places but it was fine for the charge made. The water heating system was erratic I had problems getting a good warm shower, even the basin water on some occsions was cold but not worth complaing about during my stay. Yes the wifi was working and free but it is everywhere these days so not worth asking a separate question about it.

Passable, nothing exceptional, safe. Nice quality towels but the water heating was erratic. Friendly helpful staff when I needed to contact them.

Stayed in August 2023

I would have liked to be told I had to phone to get lady there to bring keys to let us in as it was a bit concerning after a long drive yo find we couldn't get in immediately. Must admit it only took 5 mins for her to come .

It was excellent to be able to get around the town.It was very good value gir money and our rooms were very clean with good quality bedding and towels .We were very surprised to find there was a night porter on duty but very glad we did as our friends didn't shut their door properly and he checked to see if they were OK .

Stayed in August 2023