Stanley Matthews Way, Trentham Lakes, Stoke on Trent, ST4 4EG, United Kingdom
#5 of 13 hotels in Stoke on Trent
Guests' ChoiceBased on 4470 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
9.0
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 25 April 2024
Bernadette
United KingdomNothing
Room, bed and lovely staff who went out of their way to be helpful.
Stayed in February 2024
Reviewed: 24 April 2024
John
United KingdomGreat team, everyone I met was helpful, happy and everything just works. Hot water, wi-fi, 24 hr concierge, breakfast well stocked… I could go on. No frills hotel but great value.
Stayed in April 2024
Reviewed: 22 April 2024
Jessica
United KingdomSofa bed was a bit uncomfortable
Location Value for money Breakfast Room space
Stayed in April 2024
Reviewed: 21 April 2024
Debbie
United KingdomThere wasn't anything to dislike
Stayed in April 2024
Reviewed: 21 April 2024
Nichola
SpainNothing at all.
The staff were friendly and welcoming and nothing was too much trouble for them. The atmosphere at breakfast was very calm and relaxing. The breakfast was hot and tasty.
Stayed in April 2024
Reviewed: 21 April 2024
Valerie
United KingdomThe only downside was we couldn't get the room warm enough even on the maximum heating setting.
The location was good and the inclusion of breakfast within the cost was good value. A nice Harvester next door was an added bonus.
Stayed in April 2024
Reviewed: 21 April 2024
Teerat
ThailandGood breakfast
Stayed in April 2024
Reviewed: 20 April 2024
Scott
United KingdomNo issues
Great location, no hassle
Stayed in March 2024
Reviewed: 19 April 2024
Nichola
SpainPaying for parking.
Lovely good sized rooms that were clean and welcoming. The staff were excellent and helpful. The shower was excellent.
Stayed in April 2024
Reviewed: 17 April 2024
Lisa
United KingdomLots of choice , fresh and hot !
Stayed in April 2024
Reviewed: 17 April 2024
Mclean
United KingdomShower step up.
Stayed in April 2024
Reviewed: 17 April 2024
Duigan
United KingdomTV didn't work well with channels scrambled including C4 and C5, sheets on one bed had a mark we didn't notice until the morning. Room was small with the sofa bed made up.
Great location for Alton Towers, friendly staff, breakfast was included which was substantial, Harvester next door which was good for a family meal.
Stayed in April 2024
Reviewed: 17 April 2024
Abigail
United KingdomNothing.
Very good location, very clean, good staff, lovely room.
Stayed in April 2024
Reviewed: 16 April 2024
A
United KingdomI couldn't get heating in the room to get hotter, so it was only warm and the weather became freezing as the evening went on...
Great clean room, with everything you needed. Cosy and lovely for an early start for work. An English breakfast included starting the day on a positive note full of energy!!! Highly recommend it!!! 👍😘🤗😍
Stayed in April 2024
Reviewed: 16 April 2024
Deborah
United KingdomSmall room once settee out for sleeping. Couldn’t move round at all.
Clean
Stayed in April 2024
Reviewed: 16 April 2024
William
United KingdomBit hard to find but worth it.
Good place for overnight stay when driving north or south on M6. Nice room, comfortable and clean and substantial breakfast.
Stayed in April 2024
Reviewed: 15 April 2024
Kathryn
United KingdomIt would have been good to have 2 chairs rather than one by the table as there were 2 of us staying in the room. I would be less likely to book again due to car park charges.
The man who was working in Reception when we arrived was particularly helpful and made us feel very welcome and pleased to be staying there. The room was comfortable and it was good to have a table in the room.
Stayed in April 2024
Reviewed: 15 April 2024
Enver
United KingdomRoom heating was not effective. Breakfast has no meat option other than pork.
Room size.
Stayed in April 2024
Reviewed: 15 April 2024
David
United KingdomNo bath
Room, breakfast
Stayed in April 2024
Reviewed: 14 April 2024
June
United KingdomNo draft beer
Close to motorway , good breakfast
Stayed in April 2024
Reviewed: 14 April 2024
Martin
United KingdomIf you bashed your head against it, it burt.
It kept the weather outside.
Stayed in March 2024
Reviewed: 13 April 2024
Beverley
United KingdomCarpert
Felt homely
Stayed in April 2024
Reviewed: 12 April 2024
Jolly
United KingdomEasy check in, staff excellent, rooms spotless, bed comfy, good choice of beer in the bar,breakfast ace . Easy location for an Alton Towers trip. Very impressed first stay in a Holiday Inn Express. Great value for money.
Stayed in April 2024
Reviewed: 12 April 2024
Sanderson
United KingdomLack of plug sockets…
Clean and welcoming
Stayed in April 2024
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