Stayed in room 10. Would benefit from soundproofing as could hear everything that was going on in the room next door. No earplugs provided. So bought some for our second night. Asked to book a breakfast slot. Yet a bit chaotic. Prefer to help ourselves to juice, cereal etc. having to order everything from staff was adding to their pressure and each person in the dining room was missing something from their order. Not even salt & pepper on the tables. And design of chairs made it difficult sitting at the tables if somebody was on the table next to you. Just not enough room to pull out your chair.

Quiet location, nice interior decor, some local bars & eateries close by.

Stayed in April 2024

We liked our room and the bed was very comfortable and also had a great shower and some nice extras , the breakfast was lovely and having parking on site was a great help

Stayed in April 2024

Very good breakfast but you were asked to choose time at check in…not a prob but pointless as majority of guests seem to choose same time. No self service even for juice, cereal etc so you have to ask for everything.

Lovely large, comfortable room. Close to street full of shops and good places to eat. Easy stroll into city centre. Fridge in room, milk and water provided.

Stayed in April 2024

Nothing

We stayed at this hotel last night and it was one of the loviest places we have stayed for a long time. Everything about staying here was perfect. The service was great, people very hospitable and the rooms were really comfy, lots of extras, free safe, mini fridge with milk and water, big bed and very comfy, shower was really nice and it was very quiet. The breakfast was amazing and Chester was 10 min walk away. The Shanghai chines across the road was 10 star, it was one of the loviest sweet and sour meals we have ever had, the service was also brilliant, we travel a lot and its very rare that you get a hotel, food, location and feeling comfortable all at once, sometimes one thing is missing but not here, we will definitely be back and have already suggested it to our wider family. Thank you Jack and Dillion.

Stayed in April 2024

Our room was very cold. The coffee cups aren't big enough for the coffee pods in the rooms

Lovely staff Very welcoming Clean

Stayed in February 2024

TV not on wall properly so bad connection

Clean comfy and well cooked food

Stayed in April 2024

Nothing, wouldn’t change a thing.

Very clean, modern decor and stylish. Facilities excellent, friendly staff nothing was too much trouble. Good location and plenty of free parking.

Stayed in April 2024

That I had only 1 night in it , would like other stays to be this good .

Nice big bed . Lots of eateries in the area . Nice breakfast served in small dining room . Staff very helpful . Our room was nice and big with 2 good chairs to sit in .

Stayed in April 2024

Nothing was wrong

We liked everything especially the staff

Stayed in April 2024

Couldn't fault anything; staff were so lovely and friendly, room was clean and comfortable. Would definitely stay again.

Stayed in April 2024

N/A

Location and very friendly staff. Value for money. Excellent customer service and nothing too much trouble

Stayed in April 2024

Spotlessly clean. Friendly staff. Close enough to the city to walk in and parking onsite.

Stayed in April 2024

Evening meals not available. But the staff said they were going to start soon. Considering the quality of the breakfast, I'm sure the evening meals will be top class.

Breakfast was freshly cooked to order, and excellent. Unfortunately no evening meals, and the 2 coldest restaurants were closed.

Stayed in April 2024

Modern, clean , comfortable, parking on site, excellent breakfast, friendly staff

Stayed in April 2024

Nothing I could think of

The breakfast was superb every think very good quality had full breakfast & husband had omelette both very good

Stayed in April 2024

It would have been even better if the room had a seating area in it.

Staff were really friendly and helpful, room was immaculate and breakfast really good.

Stayed in April 2024

Friendly service

Stayed in April 2024

The room was a little dark, with dark furnishings.

Great location for visiting Chester, an easy walk into the city centre. Also, just half a mile to the train station for a ride into Liverpool. Nice touch to have fresh milk in the room for drinks.

Stayed in March 2024

The location is perfect, the staff are lovely and extremely helpful

Stayed in March 2024

Nothing

The staff

Stayed in March 2024

Nothing

The location was good, within a 15 minute walk to the city centre. Lots of eating options close by as well as convenience stores. The room was very comfortable and well appointed, with a bar fridge, fresh milk and a Nespresso machine and lots of different tea and coffee options. The breakfast was made to order with plenty of choices. Good quality food in nice surroundings. The staff were attentive, friendly and nothing was too much trouble for them. On site parking available.

Stayed in March 2024

can’t fault anything

location was great, 10 minutes walk from city centre and pubs, bars and restaurants just round the corner

Stayed in March 2024

The cooked breakfast.

The breakfast was average. Location awkward to access.

Stayed in February 2024

No mirror need plug for hair dryer

Clean , modern interior

Stayed in March 2024