Breakfast - hash brown very greasy Rooms not very sound proofed Aspects of the room clearly needed attention ( one tap had a broken handle , really hot at night )

The location The staff

Stayed in April 2024

The breakfast was fine only complaint could of been more for vegetarians.

Stayed in April 2024

What is a let down is the breakfast. Items on hot buffet running out and having to wait also drinks and crockery not being topped up again having to wait.

Lovely relaxing hotel and staff are friendly and welcoming.

Stayed in March 2024

The hotel is quite a labirynth, it was a very long walk till our rooms and there are lots of firesafety doors on the way.

The breakfast was nice and delicious, also the dinner was very good. The accomodation was really pretty, we loved the mini garden and the wellness.

Stayed in March 2024

The Breakfast was hit and miss some was hot but some were cold and some was over cooked

Liked the location and Staff were lovely

Stayed in April 2024

NA

Location

Stayed in April 2024

Sound proofing in our room wasn't great and our bed was quite soft, parts of the hotel felt a bit tired and dated, I think it's slowly being done up. Spa was basic, changing rooms cold and in need of a refurb, but we enjoyed having it. There were no family rooms available so we had to book two rooms - making it quite expensive - there are only 3 of us. Not sure why extra beds or family rooms aren't available, there would have been space for this.

We booked 2 rooms both were a good size with views of the garden, one had a large tv on the wall the other had a small tv which would have been disappointing if that was the only room we had. Breakfast was good and it was nice having the pool and spa. Bar area was nice plenty of space and comfy chairs etc. Staff were lovely. Great location by the river, easy access via public transport with connections to sites along Hadrians wall - we don't drive so this was essential.

Stayed in April 2024

Sauna not working the whole weekend,leisure club area looks tired need renovation-but fit for purpose.Pool was Ok for young ones

Staff super friendly very accommodating to any requests at the Bar/reception etc .Nice walks along river .Dogs allowed in bar area not restaurants and very friendly to them

Stayed in April 2024

Pool area needs updating. Sauna not working Pool temperature OK but jacuzzi was cold. Soundproofing required in bedrooms

Staff very helpful and friendly. Excellent breakfast. Great location. Lovely gardens. Lounge/ bar area very comfortable

Stayed in March 2024

Silverfish in my bed and bathroom.

Room was spacious and had beautiful view over garden, river and bridge.

Stayed in April 2024

The swimming pool and hot tub wasn’t very warm.

Very friendly staff who loves dogs, food very good, nice homely feel around the full hotel.

Stayed in March 2024

Tiny table for 3 to eat. A bit of a maze to get to the pool.

Breakfast good, had to wait for eggs. OJ & apple juice had to be tipped up to pour.

Stayed in March 2024

A bit outdated

Good hotel for staying during Hadrian Walk. Nice staff, pool open till 21:00, good restaurant.

Stayed in March 2024

Room could do with a lick of paint, the mattress springs were prominent which made for an uncomfortable nights sleep.

Breakfast and evening meal were good staff friendly and helpful

Stayed in March 2024

A lot of long narrow corridors to room. Felt a bit dated/scruffy but understood to be in new ownership and evidence of recent decoration

Beautiful location next to river. Nice breakfast Excellent greeting from lady on reception

Stayed in March 2024

The refurbished lounge and bar areas were lovely, the room furniture was nice but the corridors and windows need to be improved. The location was beautiful. The staff were welcoming, friendly, professional and very hard working.

Stayed in March 2024

As above, the staff seem disinterested in anyone with a disability. Note this hotel has no ground floor bedroom and no lift.

The restaurant staff were excellent however the reception area staff watched as we struggled with our bags to the far end of the hotel, via the garden in very inclement weather. Offering no help.

Stayed in March 2024

The noise from the room next to ours was awful , the connecting door was probably a big factor in that. The room was very nice and had clearly been refreshed recently but the standard wasn't really brilliant . There are pencil markings obviously from measurements which haven't been painted over and areas which haven't been repainted such as under the sink and around the toilet roll holder. As a sleep apnae sufferer I need a machine to help me breath while asleep but the plugs by the bed are of some strange variety which won't accept normal 3 pin plugs. I did however appreciate the receptionist getting me an extension to use . The swimming pool had what appears to be a ring of black mould running around the edge. We paid for breakfast and dinner, and breakfast was brilliant and my son loved it however it didn't really make up for the 30 minutes he waited to try and order a pudding . In the end he gave up waiting and he came back to our room disappointed 😞

The staff were excellent and the view from the dining room was great even in the rain Lunch on Monday was great and so was breakfast on Tuesday The showers everywhere except in the actual pool room were very warm indeed infact the changing room ones were very hot

Stayed in March 2024

Nothing I didn't like but does need updating

The staff were very friendly the food was lovely

Stayed in March 2024

Bathroom was cold, bedroom just warm enough, due to old single glazed windows. A waste bin in Bathroom would have been nice.

Breakfast and evening meals were nice. Loved the log burners in lounges. Had a spacious room, comfortable beds, good tv. Lovely views from dining room, sure it would be good in Summer.

Stayed in March 2024

Lots of condensation on the windows of my room. Old Sash Windows in bedroom and bathroom. The bathroom window didn’t shut, there was a gap at the bottom, which made the bathroom uncomfortable.

Nice staff. Helpful. Efficient.

Stayed in March 2024

The meals served in evening ordinary

I liked this hotel as it was very pleasant and in a good location and vfm

Stayed in February 2024

Bathroom could be updated in our room. Loads if cracks in sink. No toiletries at all. And a tiny telly which I could not watch.

The hotel and staff were all very good. No faults that side

Stayed in March 2024

Corridor between hotel and pool rather unappealing.

Nice breakfast and evening meal.Nicely decorated room overlooking the garden/ river.

Stayed in February 2024