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  5. Reviews of The Harrogate Inn - The Inn Collection Group

Reviews of The Harrogate Inn - The Inn Collection Group This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1 Ripon Rd, Harrogate, HG1 2SY, United Kingdom

#15 of 21 hotels in Harrogate

Guests' Choice

Review Score

Based on 4303 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.5

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    7.0
    Knowing this was a newly refurbished establishment, we were expecting better.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    I always hate paying for any service before first sampling it. Found the third floor rather spartan, and univiting, the bedroom whilst ok showed signs of a lack of attention eg the table looked rather shabby, with flaking paint cracks, the bathroom did not have a dressing gown hook, there appeared to be a broken one on door which didn't work, there was a terrible area of mould to the side of shower and there were no seals to either side of shower door which was very poor. Car parking is a big problem in this part of town especially when there are conferences/exhibitions occuring. The most annoying practice of leaving guests to order and prepay at the bar (Drinks and especially for dinner) is really poor. I had a party of nine for dinner, found no one available behind bar, at first, to order food and drinks and later for sweets.

    Quite a large area but as we had learnt from experience, its wise to arrive early for breakfast. There was plenty of choice, some of the hot items could have been a little more freshly cooked, (Bacon, eggs) but were still quite edible. The orange juice was really delicious. The staff, when availble were first class, very friendly and helpful. The public areas were very pleasant.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Satisfactory short stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Towel radiator in the bathroom did not function ,consequently the bathroom was cold

    Good choice for breakfast.Hotel location excellent and convenient for other facilities

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Very enjoyable traditional hotel recently refurbished in a traditional style which suited the hotel.
    • Leisure trip
    • Couple
    • Cozy Double Room
    • Stayed 1 night

    Only one teabag each in room. Extraction fan was noisy and needed replacing in bathroom. Breakfast choice was good but there was no muesli - I think they had run out and not refilled it.

    Main eating area downstairs had been restored to 1920’ style so we expected to bump into Agatha Christie.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Cozy Double Room
    • Stayed 3 nights

    Everything went well thank you

    Stayed in February 2024

  • Reviewed: March 25, 2024

    9.0
    Long weekend in North Yorkshire
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no heating in the bathroom and no instructions on how to use the heated towel rail. We were not keen on dogs in the hotel and may not have used this hotel had I noticed this fact before booking.

    In the right place for centre of town AND car parking on site. Excellent Italian Restaurant next door. Good breakfasts.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hearing other guests tv. Hoped for good nights sleep given the price we paid.

    Lovely bar, clean room.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    9.0
    Lovely hotel
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not much...but the pillows were very hard.

    A excellent experience..Will definitely try one of the other hotels in the chain.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Cozy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    My only problem was the breakfast. Over cooked hard black pudding bacon and hash browns. Sorry but this was a big letdown.

    Great for the city centre train station etc. I went to the theatre about 100 yards away.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Very very pleasant
    • Leisure trip
    • Couple
    • Cozy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean ,loverly public areas

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Self check in, although acceptable, unexpected for a premium hotel option. Hot breakfast served with cold plates, causing food to go cold quickly. Breakfast times too short - ending 9:30am on a Sunday. Causing a rush of guests around 9am and resulting in lack of tables, glasses and cups with some food options being unavailable and not being replenished before closing. Staff unclear on details of how to action the room clean/free drink swap, so unable to use.

    Central location, staff friendly and helpful, room clean and tidy. Hotel generally very well presented. Breakfast tasty. Option of free drink in the bar if skipping a room clean.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    3-night stay for an event at the Convention Centre.
    • Leisure trip
    • Couple
    • Cozy Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was very clean but looking a little tired - a bit of carpet near one wall of the bedroom was missing, there were some visible fixings where something next to the wardrobe had been removed and not painted over, the hook had broken off the bathroom door, and the towels have washed very thin. Corridor walls have patches where pictures have been removed. Only one chair in a double room. Not enough tea and coffee in the room (if you take them up on the free bar drink for not having your room valeted then you don't get tea/coffee/biscuits replenished). The lift is very small - only holds 2 people and is very awkward if you have both luggage and parcels with you, as we did. Despite all these minor niggles the hotel is great - just not quite as nice as our previous stay about 3 years ago.

    The hotel is in a great location, close to the town centre and directly opposite the entrance to the Royal Hall and Convention Centre. A very comfortable standard double bed, with lots of pillows. Efficient shower, in a large cubicle. Our room was very quiet at night, no street noise or anything from other guests. Lots of plug sockets and charge points for phones etc. We had a small double room which was enough for the amount of time we were going to spend indoors, but there are also larger doubles available (some of them on the ground floor if required). Free WiFi, and although we didn't use the TV, it was large and well placed. Tea and coffee making facilities in the rooms. Plenty of selection at breakfast - the hot and continental breakfast buffet with hot and cold drinks was included in our room price, and and you could go back for topups on everything if you wanted - and you can also order other items. Free drink in the large and well-appointed downstairs bar if you don't have your room valeted. Appropriate lighting in all areas, and pleasant, relaxing decor throughout. In house restaurant was available if we'd chosen to eat there.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    A great stay in a lovely hotel
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location was perfect, a short walk to the shops and many restaurants ,

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Excellent stay.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Excellent location, friendly staff. Enjoyed our stay.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Appears to be going down hill
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We stayed in August 2023. However, on this stay the rooms appear to be a little tired already. The pillows were hard, the mattress was very uncomfortable, and only one bed light was working. The breakfast was a disaster, most of the food gone and was told to take away to my table and eat what I had got then come back to the buffet to get the rest of the cooked breakfast..

    The bar area was great, and the hotel is in fab location for restaurants and bars.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Really enjoyed our stay. Great central location, friendly staff and fab room.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    \Not too bad
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    There was no scrambled egg at breakfast and overall breakfast was a bit ordinary

    The room was really good

    Stayed in February 2024

  • Reviewed: March 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Cozy Double Room
    • Stayed 1 night

    friendly staff

    Stayed in March 2024

  • Reviewed: March 7, 2024

    9.0
    Delivered everything we expected from a quality hotel in Harrogate!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Good location and car park. Room comfortable, nice en-suite with a powerful shower Breakfast very good and dinner was also excellent. Busy hotel which added a nice ambiance to the weekend. Staff extremely pleasant and helpful Will be back in the future

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Cozy Double Room
    • Stayed 3 nights

    Nothing comes to mind.

    Breakfast very good, choice of hot food, pastries, toast, cornflakes etc. The pub itself was really nice with large windows. Staff were excellent and good humoured.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    Will definitely book again
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Not applicable as everything was as it said on the tin

    Breakfast was lovely room was very comfortable and bar was very pleasant. Car park was easily accessible and the staff were friendly and polite. Very close to shopping and bars for everyone’s taste.

    Stayed in December 2023

  • Reviewed: March 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    .

    .

    Stayed in January 2024

  • Reviewed: March 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Cozy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was excellent and treats for the dog was a great touch

    Stayed in February 2024

  • Reviewed: March 5, 2024

    9.0
    Nice overnight stop
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Car parking

    Ambiance

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Fabulous location. Friendly & helpful staff. Good breakfast variation. Very pleasant stay.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Location & the building itself.

    Stayed in March 2024

Showing 1 - 25

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