only 1 chair in a double room not good. And why ring me to see if I wanted a twin or double room and then not provide the one requested.

Staff and food great

Stayed in April 2024

All good

Excellent breakfast

Stayed in April 2024

Road traffic noise even with windows closed. (can't be helped). Asked to eat and waited to be allocated a table even though this huge area was mainly vacant all night long :( No soap in dispenser in our bathroom in dispenser near wash basin. Sofa bed was very uncomfortable and hard.

Most of the staff bent over backwards to be helpful, attentive and friendly. Nice, warm inviting from arrival. Bathroom and room was spacious and clean. Very clean rooms and bathroom. Clean, white fluffy towels. Clean bedding. Room was too warm but heating was adjustable. Great parking and could see our vehicle from our room window. Cancellation up to 4 nights before booking and no payment taken until then. Food was ok and they take Blue Light Card.

Stayed in April 2024

Everything!

Me and my boyfriend stayed over night here at this hotel, before we was due to travel to a log cabin close by. The hotel was nice and clean, staff was friendly and helpful and food was great! We even come back during the day from the log cabin stay to have lunch here. We had breakfast in the morning, which was cooked perfect. We definitely be coming back to stay again.

Stayed in April 2024

Nothing

Good location for the reason we needed to stay.

Stayed in April 2024

Nothing about the stay.

The staff were fantastic. Kara the staff on reception and the bar and restaurant couldn't do enough for us. Always smiling and so professional. Katy the waitress was so happy and engaging with our group they both are an asset to the hotel. The room was pleasant and clean.

Stayed in April 2024

There's wasn't really anything to warrant a complaint,EV fast charging in the car park was a welcome addition.

Lovely large restaurant/bar and spacious rooms.

Stayed in April 2024

We both chose steak for dinner on Monday evening. Unfortunately the chef had been very badly let down by the butcher and the steak was not edible. The meal was replaced, however the second steak was similar to the first and although tasty could not be eaten. l

Staff, room and breakfast choices.

Stayed in April 2024

Bathroom extractor didn't work, could of done with more towels for a family of 4

Staff were amazing, room was spacious and comfortable

Stayed in March 2024

There was only one hand towel and one bath sheet for two people however, this was soon rectified by the staff upon request.

The room was as described on the website. On this occasion we did not use any other facilities that were available.

Stayed in March 2024

Accommodation was clean and comfortable

Stayed in March 2024

Wifi was slow and very patchy.

Stayed in March 2024

The restaurant service was very poor in the evening. We were told to arrive early or we couldn’t eat (why give us that option, if not available?). Ordered a particular bottle of wine only to be delivered another, when queried told, we didn’t have the bottle you ordered so gave you another type without asking my preference. The shared camembert looked completely inedible - it was smashed (overcooked obvs), we were so hungry we ate it and asked for a few extra slices of bread. The staff were very accommodating. The staff tried but, the main course just about passed the menu test. We ordered a dessert (x1) - we left (staying at the hotel). To be very honest - a member of staff (the gentleman), (manager) delivered the food to our room - obviously over and above - so very hard to criticise. We were looking forward to breakfast but if had I paid for a continental, I would have been upset. It didn’t look lie anything listed on the menu…. There wasn’t any yoghurt or berries or much that resembled the lovely pictures on the menu. The scrambled egg was super dry (question-old) and the scrapping of smashed avocado defied the trades description act. Most of the staff were super accommodating for which., they should be applauded for, working under such difficult circumstances. We would definitely return, I think the hotel was having a bad day - most of the staff were amazing and rescued the ‘day’. I don’t need to be told this info - your staff rescued my time so I will be back. Thank you staff.

The room was lovely and very clean. Great value for our money. Thank you.

Stayed in March 2024

Lovely friendly staff, we stayed in the lodge. Ideal location to our family and friends. Ground floor rooms Lovely and clean with everything you need. Great choice of breakfast,hot food cooked freshly to order, also porridge and yoghurt with berries, prepared to order. Restaurant manager at breakfast was great, she was so pleasant and helpful. Good prices.

Stayed in March 2024

No soap in Bath dispenser, Dust on a table was not used for food

The bedroom was good , Food was made to order

Stayed in March 2024

I liked everything

The bar and food was amazing! people were very nice and staff could not be more helpful

Stayed in March 2024

Zip link beds didn’t quite match height wise so had a big line down the middle. This was uncomfortable to lie on/across. Room very large but lacked furniture and could do with a chair/sofa. Bedside ‘shelf’ tiny, little room for phone, drink, TV remote. Breakfast was disappointing with different things each day despite ordering the same.

Big, clean room with easy check in and access. Great location, easy parking and room had individual air con/heating. Staff very friendly on check in and helped by sorting late food order as kitchen was closing after a long drive.

Stayed in March 2024

Lovely staff, great location beside the motorway. Clean and comfortable, the breakfast was very nice.

Stayed in March 2024

We thought breakfast was included but it wasn’t. But it was cheap and we got blue light card discount too

Lovely, comfortable rooms. Good location, food was very good

Stayed in March 2024

Nothing to dislike.. Close proximity to the motorway initially disappointed . However no nose disturbance when in the lodge . Would make return visit .

Convenient to St Asaph Cathedral.. Restaurant meals good quality . Arrived hot and well presented . Good value . Excellent staff .

Stayed in March 2024

Before I left for my event, I asked the staff what time the bar closed, the response was 11pm, just incase. however when i returned at 1045, the bar was already closed and i could not get a nigh cap. This let them down for an 8/10

The welcome was friendly and very helpful, they even arrainged me a taxi wth City Cabs who were also prompt and reliable. The Bedroom was clean and tidy with, tea,coffee and biscuits in the room. The breakfast was good the next more with plenty of selection, however the black pudding was slightly "rubbery"

Stayed in March 2024

Breakfast was great and lunch was superb

Stayed in March 2024

Nothing

Very clean

Stayed in March 2024

Bed a little uncomfortable

Staff were exceptional welcoming and couldn't do enough for you. Room was very clean

Stayed in March 2024