Nothing to dislike.

Perfectly located for our needs. All the staff were most courteous and helpful. The room was clean and comfortable and had everything we needed. The cooked breakfast was excellent.

Stayed in April 2024

Noise of fans outside our room, made it hard to get to sleep. Pillow too hard.

Central location in old town, friendly staff, good breakfast

Stayed in April 2024

Bedroom was basic and dated

Breakfast was good and so was the bar.

Stayed in April 2024

Hot water in the bath took a long time to arrive. However, when it arrived it was scalding and difficult to regulate.

Breakfast was excellent value. Staff were very professional.

Stayed in April 2024

Couldn't work out how to turn radiators off or down; some warmth was needed because the weather was cool, but the room was a bit too warm.

The bed was comfortable, and the necessary facilities were provided, in the room and for breakfast. That was all I needed, because I was out all through the daytimes.

Stayed in April 2024

Nothing

Staff lovely

Stayed in April 2024

We were satisfied with everything we received.

Have stayed at the Beaufort on several occasions. The staff are always helpful and very friendly. The breakfast is good value for money. We will be visiting again.

Stayed in April 2024

Bedroom furniture was a bit cheap but perfectly functional.

Location; halfway down high street very near eateries, shops and river. Free parking accessed from road at the back. Good breakfast; unlimited tea and coffee, cereal, toast and choice of cooked. Comfy beds in pleasant warm room. Bar is popular with locals. Great place to stay to tour Wye Valley, Forest of Dean, Gwent Coast and Black Mt's.

Stayed in April 2024

No lift and a few stairs to climb room cold had fan heater and shower not very good cold and weak water pressure

Breakfast very good and staff very friendly good location not far from train station and good for the price

Stayed in March 2024

The bed was a little too hard for me and the shower was a bit rubbish.

Great place to stay. Such friendly welcoming people. Breakfast and coffee was great too. The manager was very accommodating. Location fantastic. They have a carpark but itcwas a bit small for my van but that was OK because there is a carpark opposite that isn't idiously expensive. I am definitely staying there again.

Stayed in March 2024

The shower in our room wasn’t very good at all.

It was close to the bars, restaurants and shops. The staff were all very friendly.

Stayed in March 2024

There was nothing to dislike.

Lovely staff, very friendly. Breakfast is tasty, good choice and piping hot - made freshly to order.

Stayed in March 2024

Parking, small car park and unfortunately the public car park close to the hotel has changed to a short stay so would have to continually put ticket on the car where in the past you could pay for a day at a time. Fortunately a space in the hotel car park became available

Breakfast was good and location is good for visiting chepstow, staff were friendly and helpful

Stayed in March 2024

The staff were very welcoming and friendly and the hotel is well positioned for touring/walking in the Wye Valley.

Stayed in March 2024

Nice quiet location, good breakfast, handy for railway station.

Stayed in March 2024

Poor water pressure in room. Kettle doesn’t fit under tap to fill up. Tv only gets BBC. Needs blackout curtains

Clean room, comfortable bed, decent breakfast

Stayed in March 2024

Bit dated but clean and comfortable

Location, breakfast was lovely

Stayed in March 2024

Room and hotel are tired and need updating, but this is reflected in the price and star rating.

Staff couldn't do enough to help. Great location and with free parking.

Stayed in March 2024

Nothing to improve - it was exactly what I wanted

Staff were all really friendly, room was spacious, comfortable and warm, and breakfast was great. Bar has amazing choice and the locals were welcoming. I'd happily stay here again.

Stayed in February 2024

Really lovely staff. Very welcoming. We booked in an emergency got there late and staff was very helpful. Room was small but had everything you needed. Smart tv and Internet, clock, hairdryer, ironing, plenty of tea, coffee, hot chocolate, toiletries. Bed and pillows really comfortable and was quiet. Full breakfast next day was excellent.

Stayed in February 2024

We (an elderly couple) would have liked a ground floor room, rather than the second floor (up two flights of stairs) room allocated. But we accept that our booking was made only a few days in advance, so can't really complain.

The location in the centre of Chepstow was ideal for our purposes. The breakfast (full English) was good value, and the staff were friendly and helpful.

Stayed in February 2024

Weak water pressure in the shower (top floor of the hotel). Some coat hooks in the entrance to the room (#23) would be useful!

Staff really friendly and welcoming; breakfast was very filling, tasty and hot; plenty of space in the car park; room was warm and quiet, recently refurbished and comfortable.

Stayed in February 2024

The rooms are quite outdated but maybe being a listed building that’s inevitable. Room was quite cold as radiator in bedroom not heated. The bathroom was heated but not sufficient to warm the bedroom. I found the bed quite uncomfortable but the linens were good. Disappointed no meals were avail in the evening but plenty of restaurants and takeaways close by.

Rooms in the oldest pub in Wales. Good location with parking. Friendly pub. Excellent breakfast.

Stayed in February 2024

Breakfast serves only pork meat and when i asked if there is other type of meat she replied “ you can eat vegetarian” wasn’t too happy about that sarcasm.

Stayed in January 2024