Reviews of The Borrowdale Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Borrowdale, Keswick, CA12 5UY, United Kingdom
#19 of 27 hotels in Keswick
Guests' ChoiceReview Score
Based on 604 hotel reviews
8.2Score breakdown
-
Cleanliness
8.9
-
Comfort
8.9
-
Location
9.2
-
Facilities
8.4
-
Staff
8.9
-
Value for money
7.7
-
Free WiFi
7.3
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 9, 2024
John
United Kingdom1 review9.0Wonderful- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 3 nights
Room Good, Breakfast Good Evening meal could have moe selection.
Stayed in April 2024
-
Reviewed: April 9, 2024
Gareth5572
United Kingdom8 Reviews1 helpful vote8.0“Excellent family stay”- • Leisure trip
- • Family with young children
- • Prestige Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Charging £30 a night for our dog seemed excessive.
Comfortable room with lots of space and storage. Clean and tidy and well maintained. Wonderful location for exploring the Borrowdale valley. Staff very attentive, professional and friendly.
Stayed in April 2024
-
Reviewed: April 6, 2024
Cath
United Kingdom20 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Prestige Double Room
- • Stayed 2 nights
nothing
staff were incredible breakfast delicious
Stayed in April 2024
-
Reviewed: April 1, 2024
Jonathan
United Kingdom3 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Only issue was room next to staircase loud on a morning kept waking up
Location, finish high quality and staff really good
Stayed in March 2024
-
Reviewed: March 11, 2024
Deborah
United Kingdom1 review9.0“Ideal location for walking Cat Bells and Borrowdale in general. Also to visit Lodore falls spa”- • Leisure trip
- • Family with young children
- • Classic Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Having time slots for breakfast as stated above. Should be flexible.
Comfortable beds and clean cosy bedrooms, open fire lounges nice and relaxing. Close to Keswick centre. Fantastic breakfast and service, only negative point was having time slots for breakfast think this should be flexible to suit guests.
Stayed in March 2024
-
Reviewed: March 5, 2024
Stephen
United Kingdom1 review9.0“Loved it can’t wait to come back.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Perfect location very welcoming
Stayed in March 2024
-
Reviewed: March 4, 2024
Anthony
United Kingdom3 Reviews7.0“Very good hotel, will return.”- • With a pet
- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Our room was a bit small and we struggled with all the dog gear, if we had not had our dog with us it would have been fine. Next time I will request a larger room even if it means I pay more. We stayed here before with our dog and it was a bigger room which was fine.
Vast majority of hotel is very good, this is a very good hotel and having a relaxed environment for our dog is excellent.
Stayed in March 2024
-
Reviewed: March 3, 2024
Zoe
United Kingdom5 Reviews1 helpful vote8.0“Lovely hotel in a great location”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Bedroom slightly small but didn't spoil our stay.
Very comfortable hotel. Nice and clean with lots of places to sit and relax. Food very well presented and tasty. Staff very friendly. We had our dog with us who was made very welcome! Great location for the Derwentwater walks.
Stayed in March 2024
-
Reviewed: February 18, 2024
Lisa
United Kingdom5 Reviews1 helpful vote9.0“Ideal location for walking”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Too many dogs, I struggled with my asthma. Unfortunately for me everyone seems to have a dog these days and I didn’t realise until the day I arrived the hotel does have some rooms which dogs are not allowed to stay in.
Breakfast, staff, location, decor all excellent
Stayed in February 2024
-
Reviewed: January 15, 2024
Ian
United Kingdom2 Reviews9.0“Excellent would definitely stay here again”- • Leisure trip
- • Couple
- • Prestige Double Room
- • Stayed 4 nights
The only complaint I would make would be that the room We had was cold even though the radiator was on full most of the time .
Staff , Rooms , Reception , Food all great , would definitely come again .One of our favourite hotels in the Lakes .
Stayed in January 2024
-
Reviewed: January 15, 2024
Danny
United Kingdom14 Reviews2 helpful votes8.0“Would use again, great place to walk catbells/Derwent or a £2 bus into keswick”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The lady on Sunday 14th, we were ‘waiting’ to check out as you could only check out at 7:30a. I saw her arrive and went over to ask to check out and she was still in her coat and almost sighed and said “I’ve not even log into my computer yet” which I think was unnecessary to say. She checked me out, didn’t ask how our stay was or a even goodbye was just a shame to end our hotel experience like that.
The breakfast was superb and the lady who was working Sunday 14th Jan called us in when we were booked to eat at 7:30am, she was friendly, polite, and very helpful. She was a credit to the hotel!
Stayed in January 2024
-
Reviewed: January 14, 2024
Joanne
United Kingdom2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Prestige Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Lovely big room
Stayed in November 2023
-
Reviewed: December 16, 2023
Helen
United Kingdom11 Reviews2 helpful votes8.0“Very good, would be great with a few small changes (better lighting and more tasteful Christmas decor)”- • Leisure trip
- • Family with young children
- • Classic Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
Over the top Christmas decorations, too many plastic trees. Half the amount would still be a lot. Very bright overhead lighting in dining room, needs toning down.
Location, lounges with open fire & still had old prints on wall etc, lots of character. Bar area nice. Food very good.
Stayed in November 2023
-
Reviewed: December 4, 2023
Paul
United Kingdom3 Reviews9.0“Above what we expected”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Full of character
Stayed in December 2023
-
Reviewed: November 27, 2023
David
United Kingdom38 Reviews8.0“Convenient for my local meeting”- • Business trip
- • Solo traveler
- • Classic Single Room
- • Stayed 1 night
Food, especially the Chicken Ballotine seemed dry and maybe prepared well ahead of service time?
Room was as expected
Stayed in November 2023
-
Reviewed: November 20, 2023
Mariandent
United Kingdom8 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Classic Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
All good
Cosy friendly atmosphere. Staff friendly, polite and helpful. Rooms clean, beds very comfortable.
Stayed in November 2023
-
Reviewed: November 20, 2023
Michael
United Kingdom16 Reviews1 helpful vote7.0“Pleasant hotel & staff with good price for food and drink but a little expensive for where it is.”- • Leisure trip
- • Couple
- • Prestige Double Room
- • Stayed 1 night
breakfast sausage - skin was like rubber
Food and drink was reasonably priced
Stayed in November 2023
-
Reviewed: November 11, 2023
Stewart
United Kingdom1 review8.0“Lovely short stay nice good food and friendly staff. Really comfy bed.”- • Leisure trip
- • Couple
- • Prestige Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The weather! But it was autumn
Good breakfast beautiful area
Stayed in October 2023
-
Reviewed: November 9, 2023
Craig
United Kingdom24 Reviews1 helpful vote8.0“A lovely hotel if you are looking to stay in the area.”- • Leisure trip
- • Group
- • Prestige Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Check in very slow even though we’d done it online Food on the whole good apart from one bad meal, but they did it at a discounted rate.
Very comfortable , clean and homely
Stayed in November 2023
-
Reviewed: November 6, 2023
John
United Kingdom1 review8.0“A very good and comfortable weekend. Can’t wait to do it again.”- • Leisure trip
- • Group
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very good
Stayed in November 2023
-
Reviewed: October 31, 2023
Robert
United Kingdom98 Reviews13 helpful votes8.0“Excellent Stay”- • Leisure trip
- • Family with young children
- • Classic Twin Room
- • Stayed 2 nights
The staff were very friendly, polite and helpful. The hotel and our room was warm, comfortable and inviting. The food was of a high standard and the service, despite an obvious shortage of staff - which appears to be true of many places at present, was excellent and attentive. We enjoyed our stay very much.
Stayed in October 2023
-
Reviewed: October 15, 2023
Tom
United Kingdom19 Reviews4 helpful votes7.0“Great food, service could be better”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Some reception staff really quite unfriendly. The dark haired girl didn’t ask on checkout how things were and was very unapproachable throughout the stay. Seemed to have a poor attitude and didn’t want to engage with guests. Male reception staff were great. Bar/Restaurant staff were great, but very overworked and the poorly managed with long delays in food, drinks and other requested items
Nice rooms, small but cozy. Limited Good food
Stayed in October 2023
-
Reviewed: October 15, 2023
Paul
United Kingdom5 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Food disappointing.
Great location & immaculately clean
Stayed in October 2023
-
Reviewed: October 10, 2023
Heather
United Kingdom4 Reviews9.0“A special few days’ stay for a 50th birthday”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Initially being allocated a room at the back in an annex overlooking the car park- not a Prestige Double!!
Comfortable, welcoming and great location
Stayed in September 2023
Guests also reviewed these properties:
-
Ticino Hotels Group ELocarno, Switzerland
-
Hoa Long HotelHo Chi Minh City, Vietnam
-
Berlin HotelCairo, Egypt
-
Pousada Villa MaritimaJuquei, Brazil
-
Shaxzoda Elite HotelSamarkand, Uzbekistan
-
Rockside Cabanas HotelUnawatuna, Sri Lanka
-
Vacation Apartment up to 10Bratislava, Slovakia
-
Palazzo DessyCagliari, Italy
