Compact room ,noisy neighbours (not the hotel’s fault) Perhaps signage to tell us how to access coastal walk

Location ,coastal walk to Charlestown.Excellent breakfast ,good choice and quality.

Stayed in April 2024

Small lift.

Lovely atmosphere, good food.

Stayed in March 2024

Room was quite small for the price despite the fabulous view. The tiny lift needs to be changed for the older guests.

Amazing sea view and excellent food in the restaurant for a visit to the nearby Eden project.

Stayed in April 2024

Customer service was very good and treated the way you want to be treated.

Stayed in April 2024

Great location, very close to a very nice beach. The spa is really good and it was a great experience overall. The hotel restaurant is also very good quality.

Stayed in March 2024

Stacks of choice& well presented nothing really nice short break

Stayed in April 2024

Nothing

Room was adequate for my overnight stay and the view over the sea was stunning. Restaurant was beautiful with helpful friendly staff

Stayed in April 2024

Nothing

Lovely hotel in a wonderful location. I booked a single room as I was on my own walking and just needed a bed for two nights. The Reception team upgraded me to a very comfortable double room and I had a great stay. Staff could not have been more helpful and even my soaked, muddy walking boots in their drying room. Highly recommended.

Stayed in April 2024

There were many children staying at the hotel and they were a little noisy (even quite late at night) but it didn’t persist long enough to make a complaint. It was Easter holidays so to be expected.

I was familiar with the hotel, having stayed more than once about 50 years ago and having lived around the corner from it growing up. Breakfast was fabulous value at £7.50 with hot, cold and freshly cooked options. Parking was free which is rare these days and an absolute bonus. I paid £75 a night for a single but was upgraded to a double at checkin.

Stayed in April 2024

The wet weather!!!.....no one is responsible for that.

Attention to detail. Cleanliness...spotless everywhere friendly staff nothing too much trouble and very professional in their attitude.

Stayed in April 2024

Room was above spa and was far too hot

The location

Stayed in February 2024

The only thing I would say is that the 'Taste' restaurant felt more like a side room/overflow dining area and lacked any character or vibe of its own. Needed to be warmer, music a bit louder and a bit quicker/more attentive service. Excellent food but at similar prices to the main restaurant we felt like we'd made the wrong choice. However this was just one meal and maybe the high standard everywhere else made this seem not as good rather than in any way bad.

Carlyon Bay Hotel is a wonderful and characterful hotel in a beautiful setting. Staff were very professional but approachable/friendly. The atmosphere was refined yet relaxing. Entertainment was so well run and presented, enjoyable for all the family. The Spa was clean, well run and great facilities/treatments. The food was fantastic and breakfast was a real treat. In all areas there were plenty of staff which meant very quick and attentive service at all times. It was really noticeable that the 'as and when' activities like, putting, tennis and snooker weren't over policed or too strict which meant just filling a half hour here and there was effortless. The Fun zone staff were lovely and really encouraging and we felt they really wanted as many kids as possible to have fun and take part. The external activities like the Bushcraft/axe throwing guys were amazing, as were the magicians and the golf instructor. It's really clear that making people feel looked after, special and generally taken care of is top of the priority list and this seems to have been done by selecting the right people and training them exceptionally well so as to make it feel effortless and in no way over the top. Not to be forgotten are the room staff who seemed very hardworking and always noticeably friendly and engaging. I'm generally hard to please when paying good money for good accommodation and service, but I'm hard pushed to find anything that wasn't great. Thank you to all the Carlyon Bay Hotel staff.

Stayed in April 2024

The golf course was closed due to rain.

Stayed in February 2024

Room was okay, as one would expect, but bathroom was small

Staff were extremely helpful and courteous at all times.

Stayed in March 2024

No negatives at all.

Fantastic position, warm welcome. Wonderfully comfortable bed. (Very important to be able to sleep comfortably) it was the most comfortable bed we’ve ever slept in other than our own! Beautiful views. The service was excellent and the food superb. We are usually fairly critical but on this occasion, there was simply nothing to criticise. Excellent all round and we intend to revisit. Thank you to all at the Carlyon Bay Hotel.

Stayed in March 2024

There was nothing to dislike.

Everything and everyone was lovely.

Stayed in March 2024

All of it!

Stayed in March 2024

Food fab

Stayed in March 2024

The spa was okay, a little tired (tiles cracked, loose and missing in the steam room) People were leaving their towels and robes on the limited amount of spa beds when going for treatments and/or lunch, which meant others weren't able to use them. On the plus side, there is a spa-bar that you can use whilst wearing your robes, meaning we managed to find somewhere to sit. Just a bit annoying when the same small groups are taking all the beds, but not actually using them. We would return for the hotel without question, just not necessarily for the spa. It's a very small spa for the size of the hotel.

From the second we arrived, to the moment we left, the staff were utterly perfect! The service was superb, the food was fantastic and the cocktails were sublime!!!! We wanted for nothing during our stay. The staff couldn't do enough for us without being overbearing. We ordered room service breakfast on our second morning and it was absolutely gorgeous!! Our room was spotless, Champagne was lovely and cold on our arrival and the view was stunning. We had the best time and a much needed break. Our room was 106 for reference.

Stayed in February 2024

Great location, 10 mins walk from the beach along the coast line

Stayed in February 2024

A Very small single bed

Amazing location, nice and clean, great food, great facilities

Stayed in January 2024

Only issue would be the room didn't have any air conditioning which made it hot at times however we opened the windows which sorted it. there was a loud humming noise when the windows were open which we guessed was from the spa. However it didn't prevent us from sleeping in a very comfy bed so wouldn't be too worries about it.

Room was clean, comfortable and had everything you would need. The towels were changed daily as were tea bags and milk. Breakfast was lovely, great selection of hot food and cereals. Tthe staff were really sweet who were happy to help in anyway. They even asked my girlfriend if she wanted them to remake her coffee because it might have been cold because she didn't drink it within the first 5 minutes! Such lovely people.

Stayed in February 2024

Parking was very limited, the lift is tiny.

Hotel was fantastic, got a sea view on check in, food was great in the lounge and staff very attentive

Stayed in January 2024

Just a little disappointed with Sunday roast , but the rest of the food for other days was perfect

Just so relaxing !!

Stayed in February 2024