The stairs up to the room were very steep and narrow - glad I didn't have too much luggage. You need a PhD to use the TV and the bathroom was a little tired in places. The car park was very small and narrow - challenging to use in a larger car.

It was in a great location. The room was huge with a comfy bed. The nearby clock tower disturbed me a bit (although not an unpleasant sound) but the second night was better when I actually used the ear plugs provided.

Stayed in April 2024

Nothing.

Close Parking, Room was very big.

Stayed in January 2024

Nothing

The rooms are in a beautiful building and very central. On site parking. Easy contactless check in. Any questions i had from the time of booking until our stay were answered promptly

Stayed in February 2024

The bed was really uncomfortable. Apart from that everything else was great

We didn't have breakfast there. Location was central to where we wanted to be

Stayed in January 2024

We wasted time driving round Leicester trying to find the car park. I did not appreciate wasting time & fuel and being later than expected for check-in. I found the car park totally by accident, on the third time round while stuck in traffic. I suggest in your lengthy text with key safe codes, door codes and parking gate codes you actually say where the car park is.

The venue & room was beautiful. Spacious, clean, quiet apart from the church clock lol. Great though that ear plugs are provided, thank you

Stayed in November 2023

A little more attention to detail in vacuuming room. Lighting was not good in the room for applying make up. Ahhh well. Lots of stairs made it difficult for elderly, but they managed.

Breakfast was not included in the booking. Room was lovely and warm when we've arrived at 8pm. That was important. Big comfy bed. Apartment space was perfect

Stayed in December 2023

Proximity to clock tower means you do hear the chimes.

Good location with parking. Very spacious room

Stayed in September 2023

Difficult to find. Directions to the car park were, no help at all - literally ages driving circles in a complicated one way system (possibly made worse by numerous road closures). We tried to get some better directions, but the helpline went to voicemail. When we found the rooms, the man on the door had no clue where the car park was. Found it after walking around for a while. Had actually passed entrance a few times - needs much better signage Room was cold on arrival - eventually warmed when heating finally kicked in and not a problem thereafter. If you're not ok with street noise at night, it could be a problem - but ear plugs were supplied

Pre arrival notifications of various codes to get in were clear and easy to understand. Very central. Near to sites, shopping, and wide variety of feeding/drinking places. Very clean. Room was extremely spacious. Bed very comfy. Staff we met in the morning were very helpful.

Stayed in October 2023

Bed was quite dusty ?not hoovered, had toe nails on the floor Very loud, whoever was upstairs never stops Clock tower goes off every hour

Lovely modern style Nice shower and bath facility Good location

Stayed in October 2023

Rooms were too hot so had to open windows and the clock tower (as advised) was noisy every 15 mins through the night, as were the people in the room above me who were clearly enjoying themselves ALL night (all I can say is well done for stamina).

Lovely large rooms, nice facilities and handy extras like a coffee machine and fridge. Great little car park included in the price and brilliant central location.

Stayed in September 2023

Old tatty carpets, ageing wallpaper, fake chandeliers, dodgy plug sockets, crack to the bath tub, lack of hairdryer

spacious bedrooms, modern furnishings

Stayed in September 2022

Good size room and location with parking in the city centre.

Stayed in July 2022

Quirky property. Mostly a venu for dinner parties and receptions. But very comfortable room and less than 300 meters to many, many pubs and restos

Stayed in May 2022

No sofa

Lovely spacious rooms. All facilities that we needed. Very good location.

Stayed in April 2022

Room 3 was freezing cold when I arrived at 5pm in February. Radiators were off.. I had to turn the radiators on and when i got back at 10 the room was warm but the bathroom never really warmed up - I turned the radiator on at 5pm.

Stayed in February 2022

The room had not been thoroughly cleaned - there were sticky bits underneath the radiator, by the plug sockets and around the light switches. Also, the majority of the lightbulbs in the room were not working which made it hard to see without using additional lamps. We had to turn around the spotlights in the bathroom as half of them weren't working - we couldn't see the toilet otherwise! Also, the staff were inattentive and (almost) rude - I made it clear at the time of booking (8 weeks before arrival) that we specifically needed to use the car park, and was told this wouldn't be a problem. However, less than 24 hours before the arrival I was told that this wouldn't be possible due to a function they had booked in. While I understand the car park is very small and the function needed spaces, I felt this could have been communicated to me a lot sooner! It was very stressful as I had to source alternative car parking at short notice, incurring extra expense. Had I been given more notice (the receptionist told me the function was booked 2-3 weeks prior), I wouldn't have been as frustrated. However, I SPECIFICALLY said when booking that I needed to use the car park - and had only booked this particular hotel due to it having a car parking space! I told the staff of our arrival time, as requested. I phoned the day before and also emailed to confirm this time. However, upon arrival (as agreed with the hotel), there was nobody at reception and we were waiting 20 minutes for a staff member to arrive to check us in. The hotel was pleasant, but because of the above, I wouldn't stay again or recommend to a friend.

The location is ideal as easy walking distance to the city centre and university. The rooms are large and comfortable with a range of amenities including tea, coffee, tv etc.

Stayed in November 2021

Water needs to hotter . Stairs are steep.

Lots of space, very quiet

Stayed in November 2021

Parking difficult due to access works around. More instruction on how to get to the car park would have been useful. Didn't like the style interior and furniture. Access to the room was a bit tortuous with no lift and winding narrow stair. The bath/shower was very slippy and an additional grab rail would have been safer.

It was a great location, and comfortable room. Staff were very helpful and friendly.

Stayed in October 2021

Needs a little TLC

Location

Stayed in October 2021

Bed not very comfortable but we aren't used to memory foam mattresses so that might be the reason. Pillows too hard. Otherwise lovely place , staff very friendly and helpful.

Stayed in September 2021

Walls and ceilings to thin noisy people above room 1. Hear every footstep music and voices till early hour's.

Large comfortable room.

Stayed in September 2021

I cannot fault anything There was a warning of maybe some noise I had the window open and heard nothing

Everything The central location with parking Excellent communication with instructions for access. Lovely spacious accommodation

Stayed in April 2024

Great location, clean and comfortable

Stayed in March 2024

The reception is not 24 hours open, only 2pm-5pm, we cannot leave our luggage before check-in and after check-out. It makes me hard to sightseeing.

Good location and huge room and bath room.

Stayed in March 2024