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Reviews of The Cross-Keys Hotel

King Street, Knutsford, Knutsford, WA16 6DT, United Kingdom

#4 of 7 hotels in Knutsford

Guests' Choice

Review Score

Based on 1172 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    7.7

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Showing 1 - 25

  • Reviewed: March 27, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower in our room was cold.

    Location, staff where friendly and helpful

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff were so friendly and helpful

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location, car parking and breakfast.

    Stayed in February 2024

  • Reviewed: March 15, 2024

    8.0
    Was good but lack of bedding and no cold water were a little inconvenient
    • Leisure trip
    • Travelers with friends
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The sofa bed had no bedding at all and was very uncomfortable. The staff could not provide us with bedding, so I suggest you check it’s there on arrival . No cold water in the room, both taps in bathroom sink were hot.

    Great location, great bed. Coffee machine in room

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    You are on the flight path for the airport so you have to expect noise from low flying aircraft.

    Comfortable room, good breakfast and accommodating staff.

    Stayed in February 2024

  • Reviewed: March 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bedding felt and smelt damp. Surprised no gluten free toast available at breakfast.

    Nicely located, big room,, large cosy bed. Decent parking

    Stayed in March 2024

  • Reviewed: March 2, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    On one morning there was no hot water.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    7.0
    Great Central location
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The extra sofa bed was very uncomfortable. Could feel all the springs . No reception or luggage store. Arrived early as was dropped off. Wanted to make the most of the day but nowhere to leave luggage. Young lady on bar heped us to hide the cases behind two large chairs at the side of the bar and also told he colleague on the bar who kindly said they would keep an eye on them. We were able then go out and explore the.shops etc. But we were unsettled until 3 when we could get out key and put our things in our room. A couple of other things let us down but I think they were just a lack of staff communication so will take up with hotel as wouldn't want to put anyone off going here.

    Staff helpful, lovely and very pleasant Main bed big and very comfy. Excellent position, right in centre and easy for all shops bars and restaurants . Breakfast excellent.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to dislike really.

    Location is really good and the car park was a real bonus. The staff couldn't have been more helpful and attentive.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Lovely location very good facilities clean and well presented room
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower wasn’t entirely working correctly the shower head kept sliding down the pole when in use the double bed was two singles pushed together

    Lovely location right in the town close to all amenities! Lovely room very clean staff very friendly and helpful

    Stayed in February 2024

  • Reviewed: February 3, 2024

    9.0
    Exactly what I needed
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    I panicked when I returned to see the front door was locked. But I then realised my room key fits the back door. I would appreciate if I was advised when I checked in.

    Parking was easy to find with the instructions given and it wasn't too busy. My room was clean and comfy. Just in the very centre which is exactly what I needed.

    Stayed in February 2024

  • Reviewed: January 31, 2024

    7.0
    Good staff and location. Building work and computer system changes detracted from top score
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room had damp on wall and was quite cold

    Nice location

    Stayed in January 2024

  • Reviewed: January 28, 2024

    7.0
    Needs TLC
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom was in a bad way, mould on wall, dirty toilet brush to name 2 things.

    Great location, spacious room, quality breakfast

    Stayed in January 2024

  • Reviewed: January 25, 2024

    9.0
    Would definitely recommend and I wouldn’t hesitate to return.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    This is a very small gripe. You eat breakfast in the pub side of the building. Which isn’t as pleasant as it could be. It’s not as nice as the rest of the building. It absolutely would not stop me from staying there again, though!

    Excellent standard bedrooms. Staff were fantastic. Standard of breakfast was brilliant. Room was toasty warm on arrival.

    Stayed in January 2024

  • Reviewed: January 16, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Only decaffeinated coffee pods supplied for the machine

    Lovely room, staff all very pleasant and attentive. Comfortable bed, good parking available.

    Stayed in January 2024

  • Reviewed: January 14, 2024

    7.0
    We enjoyed our stay even though we had a hiccup initially
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately when we arrived they had us booked in to a single room instead of a king with extra large bed. Then gave us keys to an upgrade but that room hadn’t been cleaned. They offered us a drink while we waited and in the end we had a lovely room.

    Staff were really good, very pleasant and helpful. The breakfast was exceptional and the waitress was efficient

    Stayed in January 2024

  • Reviewed: January 11, 2024

    9.0
    Nice facility, ideal for a reasonably priced night away
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Car park needs to be better signposted as found it difficult to locate

    Lovely friendly staff, excellent food, good value for money

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    We had a very comfortable stay
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Finding the car park , after 3 attempts to find the car parking behind the property we gave up and parked in the car park opposite and then tried again the next day where we still passed it twice If your not local and do not know the one way system and streets it’s a nightmare to find

    We had rooms outside which I was concerned about as you can have dogs stay in these rooms , but we didn’t need to be concerned as these rooms are very clean and comfortable

    Stayed in December 2023

  • Reviewed: January 1, 2024

    9.0
    A great way to break up our journey to Scotland
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast not included and didn’t start service until 8am which was a bit late for us

    Very comfortable stay with our dog, brilliantly located in the lovely town of Knutsford with a vibrant bar.

    Stayed in December 2023

  • Reviewed: December 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Finding the car park

    Friendliness

    Stayed in December 2023

  • Reviewed: December 22, 2023

    8.0
    All in all a lovely place to stay in a lovely little town...... Tony, from Darlington
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The car park is a little hard to find at first, but once you know the secret way in it's good. Just watch that Smart parking (who monitor the car park there) don't try to fine you. Still fighting the one one they tried to give me despite giving my Reg number to reception.

    Excellent location, right in the middle of the town. Breakfast is brilliant and set me up for the day. Stayed there about 8 times in the run up to Xmas for work. 1 or 2 of the single rooms I had were a bit small, but I was only there for the one night and it is what I asked for. Sometimes I ended up in a bigger double room and they were much more comfortable.

    Stayed in December 2023

  • Reviewed: December 18, 2023

    8.0
    Would return
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Friendly

    Stayed in December 2023

  • Reviewed: December 18, 2023

    9.0
    Excellent stay in the heart of Knutsford
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Nothing

    I really like the Cross Keys as a pub, but the room surpassed my expectations - spacious, newly fitted out, quiet and extremely comfortable. The staff were super-helpful too. All in all an excellent stay, thanks.

    Stayed in December 2023

  • Reviewed: December 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rather expensive

    Nice breakfast

    Stayed in December 2023

Showing 1 - 25

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