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  5. Reviews of The Elephant & Castle Hotel

Reviews of The Elephant & Castle Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Broad Street 29 Broad Street, Newtown, SY16 2BQ, United Kingdom

#21 of 24 hotels in Newtown

Guests' Choice

Review Score

Based on 771 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    9.0

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    7.7

  • Free Wifi

    8.5

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Showing 1 - 25

  • Reviewed: September 22, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double with River View
    • Stayed 1 night
    • Submitted from a mobile device

    Reception not manned all time and a domestic going on early hours outside on the path very load drunk people. Also shower was good in the wet room however it leaked into the carpet i had nobody to report it to on leaving

    Location

    Stayed in September 2025

  • Reviewed: September 18, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Just needs abit of an update , lick of paint , lose the pine furniture and bring it up to 2025 and sort those creaky floorboards out

    Situated perfectly ,

    Stayed in September 2025

  • Reviewed: September 18, 2025

    9.0
    Easy parking. Good facilities. Excellent staff
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn't complain

    Excellent breakfast with good service

    Stayed in September 2025

  • Reviewed: September 16, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great cooked breakfast

    Stayed in August 2025

  • Reviewed: September 14, 2025

    8.0
    Centrally located, well maintained and friendly staff.
    • Leisure trip
    • Solo traveler
    • Deluxe Double with River View
    • Stayed 1 night

    The breakfast offering whilst perfectly acceptable lacked a little polish. The staff were friendly and helpful though. There was a wedding disco on the night I stayed. It did finish at a reasonable hour. But, it might of been nice to let me know this was on when I booked.

    The riverside room that I was in was very pleasant and it was lovely to open the french window and listen to the river whilst relaxing before going out for dinner. The duty manager was very friendly and particularly helpful.

    Stayed in September 2025

  • Reviewed: September 12, 2025

    8.0
    Friendly staff and clean rooms, perfect location in the town centre
    • Business trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night

    It was a shame that they are not serving evening meals at the moment, which may have been a result of why the bar was quiet and closing early.

    Friendly staff and clean rooms, perfect location in the town centre. Breakfast was lovely and fast service. If your not great with stairs, ensure you request a lower floor, its a quirky old building but well maintained, with a section that involves an old staircase.

    Stayed in September 2025

  • Reviewed: September 12, 2025

    7.0
    A two night stay in Newtown
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights

    We were facing the road and noticed there was a night club opposite. Friday night was quite noisy with traffic and drunken people loitering about until the ealy hours. I guess if you had a room facing away from the road it would be better, Saturday night was far quieter.. I would ask for a room facing away from the road if I were to visit again. There is function room downstairs which if in use could make parking onsite a bit tricky if you return later in the evening.

    We were staying on a Friday and Saturday night for a family wedding nearby. We were able to park our vehicle in the onsite car park. Our room was functional if on the small side. Breakfast was plentiful with the full English being served at the table. The breakfast room was pleasant with views of the river.

    Stayed in September 2025

  • Reviewed: September 2, 2025

    8.0
    Lovely staff great breakfast and easy parking.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night

    The only negative was the mattress and pillows. So incredibly hard.

    Excellent breakfast. Staff were really friendly and helpful. The room is a good size. The hotel is in a great location with plenty of parking.

    Stayed in September 2025

  • Reviewed: August 27, 2025

    9.0
    Overnight stay
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    Warm welcome, comfortable and clean room. Delicious cooked breakfast. Assistance from Tina was appreciated, going that extra mile to help us.

    Stayed in August 2025

  • Reviewed: August 26, 2025

    9.0
    Although just an overnight stay everything was great,
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night

    all rooms were well equipped and clean. Very accommodating as we arrived early by arrangement and were given the opportunity to use our room to change as we were attending a wedding Let us have our keys and explained late entry to the hotel

    Stayed in August 2025

  • Reviewed: August 22, 2025

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are small

    Friendly staff and a good breakfast

    Stayed in August 2025

  • Reviewed: August 17, 2025

    9.0
    Very serviceable and good value for money
    • Business trip
    • Group
    • Single Room with Bathroom
    • Stayed 1 night

    Not a big concern but the corridors are a little "tired" - but pretty much on a par with what you'd expect at the price point, so nothing to worry about. They are also interrupted by numerous little stair sections which could be a problem for people with limited mobility.

    In the middle of town. Friendly front desk staff. No air-conditioning (as expected in an old pub hotel) but thoughtfully, already provided a desk fan to help stay cooler. Big free car-park. Nice new bathroom.

    Stayed in August 2025

  • Reviewed: August 11, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Staff very friendly and helpful. Secure space for motorbike. Bed very comfortable, we had a good night's sleep. Nice big bath and power shower. Good breakfast.

    Stayed in August 2025

  • Reviewed: August 11, 2025

    8.0
    They made a mistake with our room but fixed it straight away. Breakfast was great too very fresh :)
    • Leisure trip
    • Group
    • Comfort Triple Room with Shower
    • Stayed 2 nights

    breakfast was very good location was central

    Stayed in August 2025

  • Reviewed: August 4, 2025

    8.0
    OK
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast not available on Mondays except as a poor picnic style.

    Nice position on the river

    Stayed in August 2025

  • Reviewed: August 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some areas of hotel a little tired

    Location, staff & breakfast

    Stayed in August 2025

  • Reviewed: August 1, 2025

    9.0
    Wonderful stay with family and excellent staff
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The location and the hotel itself is lovely but the staff are amazing!

    Stayed in August 2025

  • Reviewed: July 27, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Those shower gel dispensers in the bathroom are absolutely terrible. Push them and a micro droplet of shower gel comes out. I had to push that thing a thousand times to get a decent amount of shower gel

    Staff were great, very accommodating and went over and above to be helpful

    Stayed in July 2025

  • Reviewed: July 25, 2025

    8.0
    Convenient and comfortable accommodation in an attractive location.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very comfortable beds. Good breakfast. Beautiful view of river from dining room. Friendly staff.

    Stayed in July 2025

  • Reviewed: July 21, 2025

    8.0
    Adequate
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night

    No Restaurant facilities Very noisy area of Town next to nightclub

    Room excellent Breakfast good

    Stayed in July 2025

  • Reviewed: July 20, 2025

    8.0
    A great place to stay for a short visit to Newtown, Powys.
    • Leisure trip
    • Couple
    • Deluxe Double with River View
    • Stayed 3 nights

    The room got very hot at night and the only option was to open the Juliet balcony door.

    A large spacious room with a good view. Freshly cooked breakfast with plenty of other options to go with it. The location in town was perfect for visiting.

    Stayed in May 2025

  • Reviewed: July 20, 2025

    7.0
    Would stay again
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some issues over charging batteries for our e-bikes, but very well sorted the next day.

    Excellent location, reasonable facilities, fair breakfast.

    Stayed in July 2025

  • Reviewed: July 17, 2025

    7.0
    Pleasant stay, with lovely staff!
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 1 night

    I had messaged ahead 7th June, I had asked for a room in a quiet part of the hotel. I understand this might not have been possible due to the room type. It would have been great if the hotel contacted us to see if we wanted to change room type to accommodate the quiet room request. There was a nightclub opposite, just my luck, being a very light sleeper and one who struggles to drop off to sleep and can't wear ear plugs. The club opens on Saturdays 11pm until 4am Sundays, I had no sleep due to the thumping noise from the club, and people talking loudly sat on the steps. The heat rose to unbearable, as I tried to shut out the noise by closing the window. When the club closed, people from the club came into the hotel, meaning repeated banging doors and creaky floors and continued noise, then, even though there were dark curtains the sun came up, gone was my chance to sleep. We also found the mattresses very firm, we lay on top of the duvet as it was so warm, so there was a little extra padding. If we returned, I know to ask for a room at the rear of the hotel.

    I had previously contacted the hotel team, who had sorted a check in issue for me. We parked in the car park, which has a narrow entrance. When we entered reception we rang the bell, the staff member on duty attended without delay. He was very welcoming and informative. The room was on the second floor, you can use stairs or a lift. The room was warm but had a fan to try and cool it down a bit, and there was an opening window. There was plenty of clean towels for the bathroom, there was a shower over the bath. The room, which was on the front of the building over looked the road. It was a good size and had a wardrobe to hang clothing. Breakfast was pleasant, in a nice dual aspect room, and the staff again were lovely. We had a wander around Newtown in the morning and we quite liked the town. Check out was easy, just post the keys in a box. All in a pleasant stay, we would stay again, in a different room.

    Stayed in July 2025

  • Reviewed: July 9, 2025

    8.0
    Central and convenient location with comfy rooms.
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    I asked if I could leave my car in their car park after staying the night and before leaving at 3 pm. I was told yes but returned to find a note on my car telling me not to park there.

    Very nice location near the centre of town and by the river. Also ample parking.

    Stayed in July 2025

Showing 1 - 25

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