Breakfast was lovely Staff were so helpful and friendly

Stayed in April 2024

Walls were a bit thin could hear other couple watching tv and on their phones at night

Stayed in April 2024

Seating in the spa area is limited

Coach house suites are exceptional, well presented and furnished to an exceptional standard. Spa is small, but very good. Great bar and even better restaurant, would go back just for the food.

Stayed in March 2024

Nothing everything was fabulous!

Stunning property, facilities are amazing!

Stayed in March 2024

Kids only swim for certain sessions

Well presented and to a high spec. Food was superb.

Stayed in February 2024

It was so calm and relaxing and I felt very at home there. Very comfortable stay and the dinner and spa were unreal. Excellent service and my massage was amazing. Thank you!

Stayed in February 2024

Beautiful hotel and setting. Very welcoming staff. Could not fault our stay.

Stayed in January 2024

Nothing, stayed here a few times and it's always a real treat.

Lovely grounds, staff and very dog friendly - the rooms are always gorgeous too!

Stayed in December 2023

The only thing that let it down was the cleanliness. Cobwebs around the room, carpets a little grubby which wasn’t a big deal, it was mainly the bathroom. The shower head was THICK with limescale so it must’ve been a while since it was cleaned. I’ve never known anything like it, to point where I showered in the spa area. It was really disappointing as I did not expect somewhere like the Elms to be unclean. I did highlight this to reception and showed them the pictures, which they were disgusted at. I was advised someone would be in touch with me but haven’t heard anything and that was 3 weeks ago, little disappointing.

Lovely building, friendly staff and the spa facilities were great.

Stayed in December 2023

We love it here. Could do with more seating around the pool area. And the dining wasn’t for us. Very expensive for what little was served.

Everything. It was our second visit. Lovely to see all of the Xmas Decorations. Staff always attentive and bedroom was stunning.

Stayed in December 2023

As the pool was busy it was difficult to get anywhere for us to lounge by it.

Stunning room, lovely decor and very cosy.

Stayed in November 2023

Everything Amazing

Just beautiful

Stayed in October 2023

Bit pricey the food and drinks

Rooms food bar staff spa,everything

Stayed in November 2023

Literally nothing

Everything was absolutely stunning!

Stayed in November 2023

Nothing

Beautifully decorated, cosy and clean

Stayed in November 2023

The rooms were all rather dark, and the lighting low.

The gardens, the spa, the building, the staff. It was very relaxing.

Stayed in October 2023

Animals really trigger my allergies.

Everything

Stayed in October 2023

The strong smell of fish around reception on our arrival and most of our stay. I understand you do a good job with fish at breakfast but I just wish the smell could be removed. It may put some people off. We didn’t eat dinner here because we have done it before and felt disappointed with it.

Loved the house granola and the serve yourself style for breakfast. Much better this way. Hot breakfast beautifully cooked. Thank you. Room was quiet - we asked for that, thank you. Spa facilities stunning and so welcome. Very clean, well staffed and supplied. Had a walk around the grounds and saw rainbows in the sky. Magic.

Stayed in September 2023

Lighting in the room left it feeling slightly dark during some times, however not a major issue at all.

nice spacious room Excellent spa facilities Very helpful and welcoming staff

Stayed in September 2023

No one in charge

Loved the decor and spa

Stayed in September 2023

Food costly for options

Lovely

Stayed in September 2023

Nothing

Beautiful hotel, gorgeous bedrooms and fabulous spa. The restaurant was fabulous too! The staff warm and friendly. We loved it here and would definitely go back.

Stayed in August 2023

Loved our stay as always but quite disappointed with a few things unfortunately. Our dining experience wasn't great, the service was fine but £31 for 3 little slices of lamb and pretty much nothing to go with it was a bit of a shock, happy to pay the money for nice food but should not be leaving hungry. We had no coffee machine in our room, a kettle and nescafe sachets for a £199 room isn't really acceptable, no slippers in the room for the spa, and no water in the room, again for £199 a night this isn't great. We've been coming here for a few years and apart from reducing the spa time to check in and check out times I have never had any complaints. Not sure if there has been a change in management or if we were just unlucky but this has changed my view slightly. I would not eat for dinner again. Other than this the spa was beautiful and we enjoyed our stay as always.

I love the whole building, spa and location it's a beautiful place. Breakfast is lovely and good value, staff are friendly.

Stayed in September 2023

Room was quite dark. Bed was uncomfy. Two singles pushed together to make double. Restaurant prices were very steep

Spa facilities were amazing! Restaurant was incredible and food was brilliant. Rooms really well decorated.

Stayed in September 2023