Lovely room overlooking the pool, very clean and comfortable.

Stayed in April 2024

There was nothing I did not like

Just what I needed. A break away to relax.

Stayed in April 2024

Not much

Warm, friendly staff enjoyed outside spa

Stayed in April 2024

Nothing

Beautiful, very comfortable hotel on the edge of the delightful town of Helmsley

Stayed in April 2024

I would say these are just minor things, the bedside light was brighter than the main light so personally I would prefer a lower watt bulb so I could read while my husband slept or if having to get up in the night. The young girl serving cocktails in the spa took almost 20minutes and when watching it appeared as if she did not know fully how to make them.

The staff on the whole were really efficient and the room was gorgeous and the little touches eg lamb for do not disturb, window seat and comfortable bedding, dressing gowns and flip flops and temple spa shampoos etc. The spa was fabulous and really relaxing and made for a fabulous break and I would definitely come again. The restaurant staff - I assume the restaurant manager (didn't get his name) and main bar staff - I think her name was Agnieszka (sorry if I spelt it wrong) were both attentive and personable and made you feel at ease.

Stayed in March 2024

Na.

Bit of everything. Very well done.

Stayed in February 2024

All amazing ..

Rooms nicely decorated . Staff very attentive. breakfast amazing. Outdoor heated pool and jacuzzi fabulous. Even in March ... free parking . Would highly recommend.

Stayed in March 2024

Nothing - would definitely stay again.

Ideal location for visiting North Yorkshire. Comfortable well appointed room. Bathroom a bit small but adequate. Under cover parking at no extra cost. Friendly staff.

Stayed in March 2024

Room was ok and breakfast was fine.

Stayed in March 2024

bar prices were expensive. Spa treatment prices were extremely high compared to many other hotels.

The bedrooms were very cosy. very comfortable beds. Lovely breakfast wide a good choice. Excellent parking facilities

Stayed in February 2024

Nothing at all

Fantastic arrangement, pub, restaurant and spa all in one! Room was stunning and the log burner was a lovely addition (Room 19). Bed was massive and really comfortable with a choice of soft and more firm pillow. Great facilities well looked after and all spa rooms were great. Walking distance to all the amenities of Helmsley which was really handy. Would definitely come back again.

Stayed in February 2024

The pool was too cold

The location, the service, the room

Stayed in February 2024

No Guinness at the bar :(

Property is great, in a stunning little place. The spa facilities were great

Stayed in February 2024

Noisy from other rooms

Amazing spa and great staff

Stayed in February 2024

Pool could have been a bit warmer. Treatments a little overpriced.

Great, comfortable room, lovely products spotlessly clean. Really good breakfast with plenty of choice. Staff super efficient, friendly waitress.

Stayed in February 2024

Bit of road noise even though secondary glazing if you have a room facing road. A bit too warm for me in public areas. Drinks I thought were expensive.

Staff very attentive, nice location, very relaxing, nice terrace with hot tub and heated outdoor pool.

Stayed in February 2024

The current blue and pink styling in the bar/ lounge.

The setting is perfect! The styling overall is great! The facilities are superb!

Stayed in February 2024

Nothing

Nice to be ungraded to a Deluxe suite ,beautiful room,we’ll ask for room 28 next time we visit, and will be very happy to pay for it this time 😂👍👍

Stayed in February 2024

Nothing really not sure if it was worth what we paid seemed a bit expensive

Good location nice pool dog friendly

Stayed in February 2024

Absolutely nothing. . All amazing.

Tasteful Decor. Location amazing. Outdoor Swimming pool and jacuzzi such a plus. Would highly recommend. Lovely bar area. Plenty seating.. staff attentive. Breakfast was lovely plenty choice immaculate. With views of swimming pool. Spa treatments available. Something for everyone.

Stayed in February 2024

Being charged the full price of the stay by Booking.com 5 months before we went , very poor that.

Nothing reall all good

Stayed in January 2024

Nothing

Everyone was so friendly

Stayed in January 2024

Nothing. Everything was perfect.

We had a free upgrade to a suite which was lovely, although we didn’t have time to use the log burner as we spent so much time in the spa. We loved to cool pool and the hot tub outside. The heat experience was great, sauna, steam room and the aromatherapy room. The staff were very friendly and helpful. The food was delicious, with perfectly sized portions. The cheese board was fantastic. Would be very happy to come again.

Stayed in December 2023

The spa facilities are very small. We visited on New Year’s Eve and it was really busy meaning we had to stand around and wait to use the facilities because they were full. There is only 1 hot tub which was disappointing as a group of friends hogged it for over an hour meaning we didn’t even get to use it. Not necessarily the hotels fault but 1 customer brought their loud cockapoo to join them around the hot tub area and it sat and barked relentlessly. Not very relaxing or the atmosphere you’d expect at a spa! This was made more annoying as we also had our dog with us who was left in the room. I would have appreciated a staff member asking the person to remove their dog so other guests could relax but this didn’t happen. Sadly it spoiled the spa experience for us.

The location is fab right in the heart of Helmsley. We had a suite room and it was gorgeous and very spacious. We even asked to have breakfast in the room it was so big!

Stayed in January 2024