You had to download an app to get access to the property. Was worried there may be a hitch with this but it was fine. The place is amazing, but it was extremely hot and there was no fan, so we didn’t sleep so well.

Stayed in August 2025

Key system, a little too pricey compared to other similar accommodation in the area although I would definitely go back

Beautifully appointed and decorated throughout, excellent location

Stayed in August 2025

The tv apps didn’t work and the free view was limited, at the price sky tv should be included

Comfy apartments

Stayed in August 2025

Clean worktops, bathrooms and utensils but quite dusty skirtings, lights and high surfaces; lots of spiders & webs sadly.

Located a short walk from centre in a beautiful neighbourhood

Stayed in August 2025

N/A

I loved the look and the quality of the rooms lots of amenities and very close to the centre.

Stayed in August 2025

Instructions weren’t clear to me on setting up an account and then downloading a separate app for the key functionality.

Stylish decor, super hot tub, spot on facilities and very comfortable stay. So much space. Very close to the railway station for travelling in/out of Durham. Used a mobile app to open doors - the instructions werent clear on what mobile app I needed to download, however when I called for help, the assistance was kind and super efficient.

Stayed in July 2025

Quirky properties a great distance from town.

Stayed in May 2025

Too hot! Need fans or air conditioning and also an elevator

The funkiness! Loved the theme throughout the apartment.

Stayed in August 2025

Steps up to the front door Parking

Everything Decor Space VERY comfortable bed

Stayed in July 2025

The sinks were small and had no where to put your toiletries. All the lighting was dim which gave the apartment it's atmosphere but could have done with one bright light in the bedroom so that you could see properly when required.

The apartment was excellent, a good size and in a good location only short walk to the town center.

Stayed in July 2025

Didn’t know which room I was in & couldn’t find it on the booking

Great decor & facilities

Stayed in July 2025

Netflix is on the tv’s but is not working although you watch on IPad etc

So well appointed, all rooms were really nice, as well as the kitchen and lounge area. Seriously the best spot we’ve found in Durham

Stayed in July 2025

Digital key was hassle / over engineered No fans / Aircon - it wasn’t even near to hottest day but 1 room especially unbearable heat overnight No doors on Ensuite bathroom - with shower over copper bathtub the noise level ridiculous if trying to sleep whilst shower in use

Lovely spec, spacious and clean - wow factor. Shame about the niggles.

Stayed in July 2025

Very warm room even with all the windows open.

Luxury

Stayed in July 2025

Broken bath plug in one room, broken door handle and toilet leaking

Very stylish

Stayed in June 2025

The building and room are very nicely decorated and furnished.

Stayed in May 2025

Sofa bed was a little uncomfortable and shower was cold in the morning but didn't detract from a brilliant stay and will definitely return and recommend 👌

The rooms were so comfortable with extra details to make it exceptional. Great location to Durham. Spotless, thoughtful items left with beautiful furniture

Stayed in June 2025

The steps leading up to property were filthy, we were getting ready for my wedding there and were torn on whether to get in my dress there as the apartment is so beautiful so photos would have been nice however I didn’t want to ruin my dress on the steps. Also, the streaming services didn’t work in apartment TV. There should be reference to the steps outside in the advertisement just for those with mobility issues as there are a lot.

Beautiful decor, great use of space, clean and tidy. Everything you need is there! We didn’t use hot tub but next time I will be sure to utilise that!

Stayed in April 2025

Nothing

Location , decor was beautiful , no expense spared .

Stayed in April 2025

Didn't like the key system, some extra towels would have been nice, and the bathroom door kept sliding open which was annoying. There might also be more utensils in the kitchen - f.ex. scissors. Otherwise pretty perfect.

Fantastic apartment in a lovely town - loved the hot tub.

Stayed in April 2025

We stayed in The Cloisters it was really beautiful, the decor was luxurious and had nice finishing touches too like a welcome package of a selection of snacks.

Stayed in April 2025

Not many glasses / cups etc

Funky rooms Lovely space Welcome pack

Stayed in March 2025

Great property could not fault it at all I will be returning

Stayed in April 2025

Everything

Stayed in April 2025