Stone St, Cranbrook, TN17 3HE, United Kingdom
#4 of 5 hotels in Cranbrook
Guests' ChoiceBased on 860 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.0
Staff
9.2
Value for money
8.2
Free WiFi
6.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 17, 2024
William
United KingdomAll nice
Stayed in April 2024
Reviewed: April 11, 2024
Marc
United KingdomCar parking far too tight
Staff were very welcoming and efficient. Breakfast was good and evening meal was very good. Good service.
Stayed in April 2024
Reviewed: April 9, 2024
John
United KingdomBathroom could do with refurbishment eg badly cracked washbasin.
Very good restaurant staff, attentive and friendly.
Stayed in April 2024
Reviewed: April 3, 2024
Roger
United KingdomNo fruit juices or yogurts. Only two triangles of toast on the second day. Very slow service despite not being busy. Room noisy from the early morning traffic (road sweeper) and guests in the room above. Surprisingly little noise from. The bar below. The view from the window of the Church steps is pretty but the small balcony outside the window was grubby and in need of painting and cleaning. The bathroom mirror was very smart and new but you could see the outline of the previous mirror. There was no sign to indicate the hidden position of the shaver socket -a small sign would have been helpful. The wardrobe doors had seen better days. Why were the ceiling beams painted in beige paint when they should, as a feature, have been picked out in black paint, as is customary ???
Nice big full English breakfast. Lots of period features.
Stayed in April 2024
Reviewed: April 1, 2024
Bronagh
United KingdomThe outside terrace is a little run down
Great place, staff very friendly. It was in the heart of a lovely village and the food was very good.
Stayed in March 2024
Reviewed: March 30, 2024
Derek
United KingdomThe change for the dog was to high
Close to family
Stayed in March 2024
Reviewed: March 28, 2024
Jan
United KingdomBathroom was in need of an update!
Room was warm and good size. Bed really comfy. Breakfast and evening meal excellent. Staff very helpful. Hotel carpark was full but plenty of free carparks close by.
Stayed in March 2024
Reviewed: March 25, 2024
Orla
United KingdomAlmost everything and staff were great
Stayed in March 2024
Reviewed: March 23, 2024
Kate
United KingdomThere was no view from the bedroom window . The lighting in the room was too dim for reading a book.
Lovely friendly staff, really comfortable bed and excellent food. The room was huge and had lots of character. Nice location with plenty to see and lots of local shops. Handy parking on site
Stayed in March 2024
Reviewed: March 16, 2024
Anna
United KingdomMaybe the decor could do with a refresh?
Friendly receptionist, upgraded room, very quiet and comfy. Lovely old building.
Stayed in March 2024
Reviewed: March 13, 2024
Mike
United KingdomStruggled to get hot water. Long pipes perhaps?
Fabulous old hotel, comfortable bed, lovely room (7) and fabulous breakfast menu from eggs florentine to full English and beyond.
Stayed in March 2024
Reviewed: March 2, 2024
David
United KingdomNothing.
Fabulous old inn, with many original features. Creaky floorboards etc. Very comfortable bed and room. Atmospheric bar with good selection of beers. Great cooked breakfast. Good value!
Stayed in March 2024
Reviewed: March 1, 2024
Nicholas
United KingdomHot water didn't seem to exist on the Sunday morning, and was little more than tepid on the Monday morning. Stair carpet up to room 8 is in need of a good clean! Only one very tight parking space was available. We decided not to risk it, and used the nearby public car park.
Staff generally cheerful and very helpful. Central location. Prompt response to pre-arrival phone calls.
Stayed in February 2024
Reviewed: February 26, 2024
Daniela
PortugalComfortable big sized rooms, good breakfast, very friendly staff, great location.
Stayed in February 2024
Reviewed: February 24, 2024
Katie
United KingdomMy only criticism is that the nespresso machine didn't work and there was no milk (I'm sure the staff would have got some had I of realised during pub opening time!)
Staff were amazing, room was comfy and food was gorgeous - excellent choice of breakfast.
Stayed in February 2024
Reviewed: February 19, 2024
David
United KingdomQuirky historic hotel with very helpful staff
Stayed in February 2024
Reviewed: February 17, 2024
Suemb
United KingdomSuper friendly helpful staff, very comfortable bed and huge room and bathroom. While the decor needed some updating our room was full of character, had everything we needed and very quiet.
Stayed in February 2024
Reviewed: February 16, 2024
Dave
United KingdomIssues with plumbing, hot water didn’t work one morning.
Great location, good food, very friendly and helpful staff
Stayed in February 2024
Reviewed: February 15, 2024
Susan
United KingdomNothing
Really quaint hotel, lots of features
Stayed in February 2024
Reviewed: February 6, 2024
Rob
United KingdomReally friendly, helpful staff.
Stayed in February 2024
Reviewed: January 30, 2024
Issac
United KingdomWiFi in room 5 was not available. Staff response to fixing WiFi issue.
Breakfast
Stayed in January 2024
Reviewed: January 29, 2024
Eileen
United Arab EmiratesLiked everything
Breakfast is very good with a great selection from the menu. More than just a full English Breakfast - there were lots of different breakfasts on offer. The staff are lovely and accomodated our request for a late checkout
Stayed in January 2024
Reviewed: January 20, 2024
Alistair
United KingdomOutside of bath rather high from floor, so had to take care when getting out of shower. The towel rail was too hot to hold on to for support. There was no milk with hot drinks tray - had to go back downstairs to ask for some.
Friendliness of manager, Very cosy, comfortable bed, Tasty, well-prepared food, Nice "oldie-worldy"setting, Parking on site
Stayed in December 2023
Reviewed: January 19, 2024
Jeremy
New ZealandLocation and traditional pub with very good food
Stayed in January 2024
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