8 Northumberland Avenue, Westminster Borough, London, WC2N 5BY, United Kingdom
#383 of 1,003 hotels in London
Guests' ChoiceBased on 3821 hotel reviews
8.1Cleanliness
8.4
Comfort
8.5
Location
9.7
Facilities
8.0
Staff
8.9
Value for money
7.5
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
Sergio
ChileThe washing machine was always in use
The living area was excellent, the water bottles and machines great
Stayed in April 2024
Reviewed: April 16, 2024
Jim
United KingdomGood location, good internet in room
Stayed in March 2024
Reviewed: April 15, 2024
Emma
United KingdomLocation
Stayed in April 2024
Reviewed: April 14, 2024
Ekaterina
CyprusThere was no fridge in the rooms which is a bit strange for 4*. To provide slippers would a nice touch. The rooms were smaller from what appeared on the photos but it didn't ruin our stay at all as we were out all the time during the day.
Beautiful old building nicely renovated. Location is fantastic. Staff are very friendly and helpful. Beds are very comfortable. Our rooms windows were looking at the back yard so it was very quiet at night.
Stayed in April 2024
Reviewed: April 13, 2024
Kelly
United Arab EmiratesCheck in and out felt a impersonable
Great room lay out for families, quiet room Great breakfast
Stayed in April 2024
Reviewed: April 13, 2024
Andrew
United KingdomNothing to report really..only there two nights and the rooms werent serviced..but no big deal
Hotel staff great ..helpful .ate one evening in hotel ..the food was excellent and priced fairly
Stayed in April 2024
Reviewed: April 12, 2024
Semiha
AustraliaThis hotel has a lot of potential, but calling it the Grand doesn't suit it. The walls in the bathroom and floor in the shower were filthy. They really need a renovation or a fresh count of paint. Reusable shampoo, conditioner and wash was provided in the bathrooms, not sure how clean these were. The toilet was also a pointy shape and pointed on an angle which is a bit odd but does the job. There was no fridge in the room and the cups provided were not properly cleaned. The bedside clock alarm went off at 6am, which startled us. I assumed it was set up by a previous guest but could have been reset for us. Upon inspection the mattress also had bits of hair around stuck in the crevices. It looked like eyelashes. We spent most of the day exploring the city and only used it to sleep so it did do the job.
The location of the place is great and the room had a large TV. We were able to store our luggage before check in and after checkout which was helpful. There was a lounge apparently but we did not make use of it. The staff was very lovely and friendly.
Stayed in April 2024
Reviewed: April 12, 2024
Patrizia
NetherlandsThere was no toiletbrush in bathroom
The room was very nice, clean and the bed was very comfortable. The staff was the best!
Stayed in April 2024
Reviewed: April 10, 2024
Griffiths
United KingdomBreakfast was a bit pricey so we didn’t have it.
Bed was clean and comfortable. Room and location were fine. Staff were friendly.
Stayed in April 2024
Reviewed: April 8, 2024
Tracy
United KingdomThe bathroom was small and decor a bit dated, in need of modernisation. Would have preferred a shower screen / cubicle instead of just a curtain. Also, we had a superior room for 3 adults sharing. The third adult was on a large sofa bed but the position of this meant they could not see the television- the layout of the room could maybe be changed, to accommodate a third person better.
The location is fantastic, the building / lobby is impressive, the hotel is spotlessly clean and the staff are lovely. We particularly loved the availability of complementary water, tea and coffee, 24 hours per day.
Stayed in April 2024
Reviewed: April 8, 2024
Tadeusz
PolandGood location,
Stayed in April 2024
Reviewed: April 7, 2024
Elise
United KingdomThere was a contact lense in the bathroom of the room and when leaving there was a judgemental conceage when my friend lost her shoes
It was for the London half marathon so location was perfect, 2 mins away from the tube and food and drink places, a nice walk down to the houses of parliament
Stayed in April 2024
Reviewed: April 7, 2024
Joanne
United KingdomA little dated
Good location, clean, as described, comfortable
Stayed in April 2024
Reviewed: April 5, 2024
Marijke
NetherlandsRooms , beds and bathroom far to small
Very central
Stayed in April 2024
Reviewed: April 5, 2024
Chris
United KingdomThe price could have been a little cheaper.
Location was very good. The staff were very attentive and the hotel was very good.
Stayed in April 2024
Reviewed: April 5, 2024
John
NetherlandsLocation
Stayed in April 2024
Reviewed: April 4, 2024
Lisa
United States of AmericaRooms and baths are small compared to USA, but fine just the same.
Excellent location. Easy walk or Tube access to many sights. Professional and helpful staff.
Stayed in April 2024
Reviewed: April 4, 2024
Andrew
CanadaGreat location close to theatre district, tourist sites, and transportation
Stayed in March 2024
Reviewed: April 1, 2024
Robert
United KingdomOur room 105 was basically in the cellar the only view from the window was of people's legs as they walked past one night in that room was enough as it made a very clostaphobic feeling so for the money that room was over priced.
The Cleanthes of the hotel and the décor the rooms were big and exceptionally clean.
Stayed in March 2024
Reviewed: April 1, 2024
Gwernan
United KingdomNothing
Location and lovely staff
Stayed in March 2024
Reviewed: April 1, 2024
Elin
United KingdomGreat Location
Stayed in February 2024
Reviewed: April 1, 2024
Ken
CanadaNo safe in the room, had money and items that I would feel more comfortable with a safe in my room. Window was cracked shud be repaired.
Breakfast was great, location was great, staff were amazing, check in was amazing, check out was amazing.
Stayed in March 2024
Reviewed: March 30, 2024
Carol
Irelanda bit aged furnitures but room was spotless
excellent location, we loved the kitchenette with essentials (plates, cutleries, microwave, minibar, dishwashing liquid and sponge)
Stayed in March 2024
Reviewed: March 26, 2024
Tara
CanadaThe rooms were very out of date and appeared a bit dingy.
The location was fantastic
Stayed in March 2024
Ghazoua, Morocco
Athens, Greece
Dorio, Italy
Dubrovnik, Croatia
Alpbach, Austria
Dorgali, Italy
Amman, Jordan
Flic-en-Flac, Mauritius
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content