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Reviews of The Grand Hotel

Station Road, Port Talbot, SA13 1DE, United Kingdom

#22 of 25 hotels in Port Talbot

Guests' Choice

Review Score

Based on 164 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.8

  • Location

    8.3

  • Facilities

    7.5

  • Staff

    8.9

  • Value for money

    7.7

  • Free WiFi

    5.3

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Showing 1 - 25

  • Reviewed: March 21, 2024

    7.0
    Pretty good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    Room was a bit cold.

    Lovely staff, and nice room.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    6.0
    Friendly but uncomfortable
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very cramped - no bedside tables, no chair. The room seemed to be immediately above a bar playing very loud music until very late.

    The staff were lovely and helpful

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    Would book again just need to sort WiFi
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    I had to use the area near reception to connect to the WiFi, not ideal Restaurant but no chef/ staff could have went to sister hotel with was 2 mins away

    Hotel staff was friendly and welcoming Place was very clean

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    I went to a&e during our stay and staff rang to check on me, extremely kind! We will visit again!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    The location was brilliant for what we needed. We had a room upgrade when we arrived which was a nice surprise. Staff were very welcoming.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    7.0
    Lovely people. More detail n feed on cleaning.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not as clean as I would like. Remote control for to very dirty. Mouldy on sealant and dirty shower hose. Plastic cups in the rooms - these should be reusable in this day and age.

    Very friendly staff. Super helpful. Very good at providing vegan and vegetarian food.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    8.0
    Was switched to the sister hotel due to a mixup but was very happy with my stay
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good location with good parking Friendly staff Clean comfortable rooms

    Stayed in December 2023

  • Reviewed: February 5, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast available at that site, we could have driven to their sister hotel but we chose to go into the town and eat (and charge the car). Limited EV chargers near the hotel. It would have been cheaper for us if they had a family room for 4 people, we had to get 2 rooms and have 1 adult 1 child in each.

    The beds were comfortable. It was quiet overnight. Being so close to the town, I worried it might be noisy. There was plenty of space for us. Staff were really friendly and helpful.

    Stayed in February 2024

  • Reviewed: December 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Classic Single Room
    • Stayed 1 night

    Poor choice for breakfast + Cold Coffee

    Stayed in December 2023

  • Reviewed: November 8, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was a bit poor,waitresses was talking (Polish or Ukraine) languages very loudly and didn’t check the food,some of the trays was empty so had to wait until they feel up bread and croissants

    Location,bed comfortable,reception staff very friendly,

    Stayed in October 2023

  • Reviewed: November 4, 2023

    8.0
    Friendly and polite staff. Big rooms and comfy bed. Nice breakfast
    • Leisure trip
    • Family with young children
    • Family Room 2 ( 2 Adults + 1 child)
    • Stayed 1 night
    • Submitted from a mobile device

    Next to train station so could be noisy but as I was knackered, didn’t wake me up.

    Comfortable beds

    Stayed in November 2023

  • Reviewed: October 29, 2023

    6.0
    I would stay here again if it was just an overnight stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Plumbing was a little noisy through the night and carpets were shabby'

    Staff were very good. breakfast was free but it was luke warm. room was very spacious and had a gorgeous bath. Location is really handy for the train. Generally the place could do with a bit of a clean up but if you're staying for one night it's ideal

    Stayed in October 2023

  • Reviewed: October 22, 2023

    7.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room 2 ( 2 Adults + 1 child)
    • Stayed 1 night
    • Submitted from a mobile device

    Need to be updated especially the bathroom .

    The reception staff where brilliant.

    Stayed in October 2023

  • Reviewed: October 20, 2023

    8.0
    Excellent
    • Couple
    • Family Room 2 ( 2 Adults + 1 child)
    • Stayed 1 night
    • Submitted from a mobile device

    No dislikes

    Price

    Stayed in August 2023

  • Reviewed: October 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing I didn't like

    The room was great and the hotel was close to all amenities

    Stayed in October 2023

  • Reviewed: October 14, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Classic Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Well I was I in a cheap room it was cold an damp an the fire alarm kept going off but if you told me there was a better room on second floor I would have paid for it

    Stayed in October 2023

  • Reviewed: October 2, 2023

    7.0
    Amazing staff 👏 Very welcoming and hospitable 🙋‍♀️
    • Leisure trip
    • Family with young children
    • Family Room 2 ( 2 Adults + 1 child)
    • Stayed 1 night
    • Submitted from a mobile device

    nothing specific as the hotel was going through a refurbishment, so the issues will be addressed eventually.

    Amazingly helpful staff, they go above and beyond ! Each & everyone. The location was too good. Lots of food and shopping options in the nearby High streets. Very close to the beach as well.

    Stayed in September 2023

  • Reviewed: September 29, 2023

    6.0
    Nice hotel will be better when it’s modernised.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was quite run down inside - faded glory. Really needs a modernisation which I believe is going to happen shortly. Having the bathroom carpeted was a big no no especially as the carpet extended all the way up the bath and up the cistern of the toilet which was very un-hygienic. We were there on a Friday night and very loud music from the club/pub next door blasted out. When we asked reception they said it finished at 10 but it went on till at least 11 and we had a very early start in the morning.

    I liked the building - very impressive and you could see in days gone by it would have been stunning. Also the staff were friendly and tried their best. The location was good right by the station near the centre of town.

    Stayed in September 2023

  • Reviewed: September 13, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some rooms over the top and next to bar. Couldn't see out of the bedroom windows as they were filthy. Black mould round the bath. Needed some bleach. Carpets need cleaning. Top and middle floor have been renovated, but my floor is in desperate need. Once it's been done it will be better.

    Very friendly and helpful staff. Being renovated. Bedlinen and towels very clean. Lots of teabags milk, coffee, biscuits and sugar. Big rooms with plenty of space. Taxi stop and railway station very close.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    7.0
    friendly team
    • Leisure trip
    • Family with young children
    • Family Room 2 ( 2 Adults + 1 child)
    • Stayed 1 night

    the room was hot - but the fan was super

    fan was great because no air con in the room

    Stayed in September 2023

  • Reviewed: September 5, 2023

    6.0
    Very satisfied
    • Business trip
    • Solo traveler
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not a lot to be honest

    Location was very central

    Stayed in September 2023

  • Reviewed: September 26, 2022

    8.0
    Thoroughly enjoyed ourselves andwill return.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    N/A. ..We had requested a possible view, not really fancying a room overlooking the steel works. We ended up with a view of the carpark, but it wasn't too unpleasant. Clean and tidy etc with a bit of greenery and added security of keeping an eye on the car. Funny thing is, we actually purposely parked up overlooking the steelworks, to eat our chips one evening, because it looks spectacular after dark!

    We never actually stayed at the Grand. We booked, but were transferred to the sister hotel called Blanco, which is about 5mins away by car, so not a problem We'd already secured a good price with the Grand, which they honoured, so happy about that. Blanco was great. Modern, comfortable, helpful, friendly staff etc, lovely breakfast. highly recommended! We visited the Grand in the evening to see a live band called Classic co. They were really entertaining, and we had a great time! My partner has MS, so struggles a bit with steps etc, but the guys on the door and bar staff we're really helpful throughout our visit. we'd definitely return. The lively but really friendly audience were great too. A bunch of young lads, moved, without us even asking, so we could have a seat and we were made to feel really welcome. Thoroughly enjoyed every aspect of our short break away from home and we will be back!

    Stayed in August 2022

  • Reviewed: September 16, 2022

    8.0
    Staying at the Grand Hotel was a relaxing and pleasant experience for me.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I reqlly enjoyed the fresh ingredients im my veggie breakfast and the fresh orange juice that was provided.

    The breakfast was great.

    Stayed in August 2022

  • Reviewed: September 14, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room hadn't been thoroughly cleaned, lots of dust in various places. Rubbish from previous client still in bin. The window couldnt be closed due to the height of the sash windows. Parking is abysmal, we were told we could park in front of some gates opposite the hotel side door, which we did, being disabled and not able to walk the distance from the alternative parking. This resulted in a large dent being made in our car bonnet, someone obviously didn't like the fact we were parked there or possibly didn't like English registerd cars parking in Port Talbot.

    The staff were friendly and helpful on reception.

    Stayed in June 2022

  • Reviewed: August 23, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Classic Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff very friendly n helpful Allowed me to check in early Advised of local amenities

    Stayed in August 2022

Showing 1 - 25

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