The hotel car park spaces were few, and usually full. Parking on the street competes with the local house owners. Day 1 I found a fairly close space, and the receptionist/porter helped me bring my stuff from car to room. On leaving, I had to leave the car outside the entrance while I loaded up. Fortunately, no one was inconvenienced by this.

A tiny room but all facilities present. Modern and clean. Good dinner and breakfasts (cooked or buffet). Good views across the bay.

Stayed in April 2024

It was in a lovely location overlooking the sea,we had meals and drinks there and used the spa facilities.

Stayed in April 2024

Cleanliness of gents toilets sink

Location, location, location!

Stayed in April 2024

Having stayed at the hotel back in late 2016, was disappointed with the overall ambience, in particular with the bedrooms. They are looking a little tired and in need of updating and, for this reason, felt that the cost of £174.00/room was too high.

The food was good quality and value for money. The staff were friendly and helpful which made the experience very comfortable for the younger members of our group.

Stayed in April 2024

Parking not easy - street parking around though..didn't attempt steps down to the beach!! Maybe some might consider dinner a little on the expensive side?

Location great , beautiful views, traditional furnishings and atmosphere, evening meal very good and cleanliness excellent .

Stayed in March 2024

Not much parking, wasn’t an issue for us as we got a space but if the hotel was busy this could be an issue

Great views over swanage Great location to walk into swanage Really friendly staff Great food Clean rooms Excellent location

Stayed in March 2024

No view Breakfast asked for poached egg was hard boiled

Stayed in March 2024

Advertised with parking but no spaces available during the low season, I can't imagine being able to park in the summer

Stayed in March 2024

car parking very limited mainly on street parking only. Hotel room rates expensive for three star rated hotel

view from room

Stayed in March 2024

Parking (but then that is most of Swanage). Far too hot in the rooms and hard bed ( for us).

The sea view and gardens. The original features. Walkable to town centre but distant enough to feel remote. The sound of the sea. The shower cubicle was one of the best that we had used in a hotel. Kettle in room, not just coffee machine masquerading as a hot water provider for tea! So lovely not to have coffee tainted tea. Sound of the sea from our sea facing room.

Stayed in February 2024

The evening meal seemed a little overpriced given the quality of the food.

Friendly staff, great location, good room and excellent view.

Stayed in February 2024

Tired double glazing, wind blows through large gap in window allowing for excess noise

Great location for sea view and beach

Stayed in February 2024

Dining room smelt of sewage. Off putting.

Receptionist was super helpful (Monday 29th day) Accommodating staff. Sauna and gym a lovely touch.

Stayed in January 2024

When viewing gym/sauna facilities I asked if I could look around, which I was told yes, it would have been a nicer experience if I had been shown around as did not actually get to see/find the sauna. Felt uncomfortable about asking again. Not busy at the time I looked.

Room was with balcony and sea view, that did not disappoint. Did not have breakfast. Informed by receptionist if we had booked directly they would have included breakfast for the same price as booking.com. did not feel this was appropriate when checking in although very pleasant . All staff friendly and helpful. Would definitely recommend.

Stayed in January 2024

Location and views

It's a lovely property with amazing views , although the property could do with a little bit of TLC , in need of some upgrade however it didn't impact our stay

Stayed in January 2024

Bread at breakfast poor. Have to better than commercial pap.

Sea views. Calm. Food good.

Stayed in January 2024

It’s proximity to the beach.

Stayed in January 2024

The only choice for a vegetarian at Sunday lunch was disappointing, especially as my fellow diners enthused about their Sunday roast. I ate it because I was hungry but it was a bit too spicy for me and wouldn't have been to everyone's taste - and there was no bar menu or sandwiches as an alternative. It was irritating having to trek up & down to the bar for fresh water, especially as one of the bar staff obviously didn't want to be there - he did his job, but with no 'customer service'. There was no information in the room, whether about the room or the local area, other than a WiFi card. The Grand's website needs upgrading.

The view!! From the public rooms and from the newly refurbished bedroom, the view is superb and with that much can be forgiven elsewhere.... Good shower and comfy bed - wonderful sleeping to the sound of the sea 😊 Breakfast was delicious and good value. Staff were mostly polite, efficient and helpful, apart from one barman. The public rooms are modern & comfortable within the grandeur of another world.

Stayed in January 2024

Some areas look tired ( front entrance)

Loved our room, refurbished recently and fabulous view over bay. Bathroom was excellent, especially shower!

Stayed in January 2024

Could you serve local butter at breakfast please

Loved the old grandeur of the stair case and watching the sunrise over the sea from my bed.

Stayed in January 2024

Gym & Spa area needs an update, weird plastic tubes in the pool and jacuzzi bit grotti. And our window ledge had water all on it, the bath, Would have taken hours to fill as slow running a Water, But the rest of the place was gorgeous.

Great location lovely staff beautiful views.

Stayed in November 2023

Views

Stayed in December 2023

The late 4pm booking in but this did not apply as we were able to book in at 3pm

Friendly welcome and was able to book in earlier than expected. Stunning views from the conservatory and bedroom. Food was excellent.

Stayed in November 2023

There is very little parking, so be prepared to unpack your bags, hastily by the side of the hotel and drive elsewhere to find a parking spot. This wasn’t a problem for us, as we stayed in November, so there was plenty of parking on the street nearby, but I can imagine it would be an issue in the summer. A few more sofas rather than formal seating in the bar would be cosier. Lots (60-70) of steep steps down to the beach would be a challenge for the less able.

Amazing location, perched high above the beach with a panoramic views over stunning Swanage Bay. The staff were very friendly. Rooms were clean and comfortable. My mother had a wonderful massage at the spa. A 10-15 minute stroll into town . I will definitely return to this hotel as it is good value. Loads to see and do nearby Durlestone, Corfe Castle ( wear good walking shoes) and even an evening at the tiny Rex Cinema in Wareham

Stayed in November 2023