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  5. Reviews of The Helaina

Reviews of The Helaina This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

14 Blenheim Terrace, Scarborough, YO12 7HF, United Kingdom

#30 of 73 B&Bs and inns in Scarborough

Guests' Choice

Review Score

Based on 647 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    9.3

  • Staff

    9.8

  • Value for money

    9.0

  • Free WiFi

    9.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything. Staff were so friendly and genuinely interested in us.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    View from room poor,

    Excellent staff ,breakfast staff exceptional customer service

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Good location and clean and nice hotel - beds were really comfortable and well decorated
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing I could fault

    The location was good - and lady who checked us in ( lucky ) I think she was called was really friendly and helpful .

    Stayed in March 2024

  • Reviewed: March 17, 2024

    10
    Beautiful hotel with exceptional views of the castle & North Bay
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was a little on the small size but we managed for our 2 day stay.

    Exceptionally clean hotel & clearly stood out from all the others. Breakfast was more than enough & plentiful with cereals & fresh croissants & fresh Orange Juice the young lady server was extremely helpful, make sure you place your breakfast order upon arrival but you can change it if you wish as they leave an order form in the lobby next to your room number.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    My wife found the bed a bit firm for her liking. Otherwise the room was very stylish and comfortable.

    The hotel was lovely and nicely decorated. The staff were attentive and courteous. Really enjoyed our stay.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    10
    Great stay
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to fault for us was exactly as stated.

    The room was lovely, the staff was amazing, breakfast was top class, couldn't fault our stay 100%

    Stayed in March 2024

  • Reviewed: November 26, 2023

    10
    Brilliant
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Been here before always great service and breakfast is excellent

    Stayed in October 2023

  • Reviewed: November 1, 2023

    9.0
    Very high standard B&B/Hotel with excellent full english breakfast
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night

    Host was extremely friendly and could not have been more helpful. Room was lovely and clean, bed was comfy. breakfast was superb.

    Stayed in October 2023

  • Reviewed: October 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Room slightly too small but beautifully decorated. Wonderful view.x

    Friendly staff clean and tidy. Wonderful ɓreakfast.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    10
    Great place to stay we will be back !!
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Comfy bed, very clean, polite helpful staff, great breakfast, fantastic sea view

    Stayed in October 2023

  • Reviewed: October 15, 2023

    8.0
    Lovely hotel in great location
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Creaky floor above us

    Breakfast fabulous

    Stayed in October 2023

  • Reviewed: October 8, 2023

    10
    Fabulous hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing, it was amazing

    Ideal location Lovely friendly staff Exceptionally clean Great choice of breakfast Very comfortable beds

    Stayed in October 2023

  • Reviewed: October 3, 2023

    10
    Staff exellent we will be back
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Exellent breakfast couldnt fault service,staff very friendly

    Stayed in October 2023

  • Reviewed: October 2, 2023

    10
    Amazing stay couldn't fault it
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Going home but we shall return

    Location was amazing couldn't have chosen better,lovely warm welcome amazingly comfortable room breakfast exceptional and in the bay window with a sea view absolutely loved our stay

    Stayed in October 2023

  • Reviewed: October 1, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    The hotel Helaina is a true jewel in the Crown of hotels. It is wonderfully furnished, with a homely luxurious feeling. The lady who was so hardworking, kind and accommodating, needs a round of applause, making us feel so welcome. The breakfast was a delight and nothing was too much trouble.

    Stayed in September 2023

  • Reviewed: September 27, 2023

    10
    Memorable , fat sucking views
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    I havenot got anything I didn’t like apart from coming home ,

    Will Definatly be booking next year ,

    Stayed in August 2023

  • Reviewed: September 26, 2023

    10
    Beautiful room and comfy bed.
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night

    Lovely breakfast.

    Stayed in September 2023

  • Reviewed: September 24, 2023

    8.0
    Great location and wonderful B&B
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night

    We liked everything!

    Nice comfortable room. Lots of choice for breakfast and the cooked to order parts were just perfect, delicious.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    10
    Had a great time will definitely stay again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Loved the location, nice and clean. Staff were amazing couldn’t do enough for us.

    Stayed in August 2023

  • Reviewed: September 6, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful room, very comfy bed lively and clean and bath robes in bathroom.

    Stayed in July 2023

  • Reviewed: September 5, 2023

    10
    CHARMING HOTEL
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Small room

    Really lovely location, breakfast was fab staff very friendly and helpful, hotel is spotless and has lovely decor .

    Stayed in September 2023

  • Reviewed: September 4, 2023

    10
    We had a lovely weekend stay at the Helaina. The staff were very friendly.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No bad points

    Lovely breakfast, plenty of choice

    Stayed in September 2023

  • Reviewed: August 31, 2023

    10
    Kensington stay
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not enough hangers, no coat hooks. Door in ensuit banged on low ceiling

    All OK

    Stayed in August 2023

  • Reviewed: August 29, 2023

    9.0
    Beautiful hotel with exceptionally high standards
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Cleanliness’s position Breakfast

    Stayed in August 2023

Showing 1 - 25

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