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  5. Reviews of The Heritage Hotel

Reviews of The Heritage Hotel 3 stars

Shedden Hill, Torquay, TQ2 5TY, United Kingdom

#19 of 44 hotels in Torquay

Guests' Choice

Review score

Based on 2443 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    9.3

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 21 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Beware of parties with very loud techno music taking place in the bar below. They stop at 11 but won't allow you tò watch TV or even read. Avoid if you are not a fan of the genre.

    Very large room with armchairs in front of the bowwindow overlooking the beach

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Mid week break
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Squeaky flooring, from my room I could hear people walking also talking so not really enough sound proof no other worries though

    Location perfect, good sized room with both a double and single bed large picture window with at a push a sea view, nice welcome on arrival from reception and assistance with my luggage breakfast selection OK but no continental

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Our stay was pleasant and relaxing. All our needs were met.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The Heritage Hotel met all our needs and expectations

    Excellent location. Easy check in. Very pleasant helpful staff. The food was very good and a good choice. Would definitely stay again

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    on the whole it was ok
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    bathroom tired. noise from upstairs at 5am

    Location good and staff friendly

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Overall very good for the price
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Cleaning could be a bit better in the bedroom and toilet

    Great breakfast choice location good

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Very pleasant stay, would definitely stay again.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Hair dryer in room did not work, dusty extrator fan in bathroom. Had to Auto tune my tv.

    Friendly helpful staff, good food, good facilities, all within the walking distance of entertainment.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Enjoyable Stay
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Main bedroom light was hanging down on wires!

    Comfy room Great view of the sea Powerful hot shower Decent breakfast

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    As expected , great value for money with an excellent location , would recommend to others
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to stop a return visit , would probably ask not to be in room 1 as the music in the bar reverberated in the room ! Perhaps swap the sofa bed to the window as it was a lot more comfy than the leatherette couch to sit and look at the view Otherwise would recommend !

    Great location , easy walk from the station. Excellent breakfast options , recommend the cooked and the pancakes eaten with a giant set of cutlery 🤣 Staff very helpful and friendly , has a pub attached so was able to sit outside and have a pint Had a room upgrade with Booking . Com so had sky in the room and loads of room

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location was great , view from room great

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 5 nights

    The heating was not very good in my room. Fortunately in addition to the quilt on the bed, I found a blanket in the wardrobe. Apart from the cooked breakfast, I had to take everything (food, drink but also cutlery and crockery) to my table.

    The hotel is very conveniently situated, just a short walk from the beach. The room was large and the breakfast area had a great view over the seafront.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room could do with a bit more cleaning. Sorry

    The views

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Central location Great breakfast

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Clean, convenient short walk to town good shower
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very clean friendly staff good location

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Superb
    • Business trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    This hotel was located in the perfect location and is value for money. The staff were all friendly and the room was spotless and very clean.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    8.0
    Very friendly staff, facilities all required for a relaxed stay
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff were lovely, room had a Seaview and amenities were within walking distance

    Stayed in March 2024

  • Reviewed: 3 April 2024

    7.0
    Short stay did what was required!
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Room upgrade was nice however it was under a corridor which meant you heard nearly every footstep as a thud. Also the room was next to the swimming pool pumps/filters so there was a constant hum (made more annoying as I didn't have ear-plugs with me).

    Friendly & helpful staff. Upon viewing my allocated room I was greeted by a cold room with a poorly fitting,window making it cold. The room itself wasn't particularly inspiring with tired carpets and decoration. I requested the chance to view another room which was met with a positive "can-do" attitude. The second room was far nicer, warm, spacious and pleasantly decorated. Comfortable bed, clean and spacious bathroom. Various options for a good breakfast.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We'd been out for the day(all day) on our first day, abd one of our party fancied a nightcap, but was refused entry at around 10.30 although there were others at the bar. Some if whom were not residents, I didn't want or require a drink myself.

    Location, ease of checking in, warm friendly staff, breakfast nice and plentiful.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Great view with a great price.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom radiator and the skirting was very dusty. The window could do with being repaired as difficult to shut. Wouldn't stop me staying again or recommending to people. Good value for the money.

    The wicker chairs were so comfortable and loved facing the sea. Overall clean. Nice touch of biscuits in the room with the teas and coffees. Very spacious room. Lady who checked me in was welcoming as was the lady on breakfast.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Very good overall. location and parking excellent. Apartment clean and tidy.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    Room 19 window in bathroom would not shut correctly.

    All was good, breakfast excellent.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    8.0
    Thoroughly enjoyed my stay was surprised how quiet it was ,beautiful views of the beach from room.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The beds weren't great bit too firm , hair dryer didn't work and I would have had to move the tv if I wanted to dry my hair to use the mirror .Think all the doors need a bit of wd40 as very loud sqeaks

    Great location easy walk into town, the food was lovely had breakfast 3 mornings and had 1 evening meal all was lovely, free easy parking

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shower made a loud noise

    Breakfast was nice Big room Liked the pub area Staff friendly

    Stayed in February 2024

  • Reviewed: 13 March 2024

    8.0
    Would stay again
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast….if your calorie counting you’ll like the breakfast, one bacon one sausage one egg and spoon full of beans one tomato and half a mushroom

    Lovely hotel and pub nice and clean and the staff are really pleasent

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    Definitely not a hotel!
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    The hotel should be classed as a B@B with a busy entertainment bar. When i checked in, i was told to walk the long way around the corridors to my room as i could not access through the bar to their private function! This was a sunday bar full of normal roundy pub drinkers. Function music i could hear in my room and without shutting the curtains i could see straight into the party. First breakfast i and others sat at the bar tables to eat, no help yourself just served fry up, this was standard definitely not hotel food. i prefered to miss breakfast the next day. Last breakfast a set up of drinks, toast was displayed and pancakes were nice! Sat in the sofa area. Last night - my room had a adjourned door , i woke with the sound of breathing! (next door) then the sound of a TV at 5am. My door i could not double lock as the drop lock was broke. As a lone traveller for work m afraid to say i didn't feel safe at night alone.

    clean room daily free parking good shower

    Stayed in February 2024

  • Reviewed: 11 March 2024

    8.0
    Excellent x
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    The property was in a lovely location

    Stayed in March 2024

Showing 1 – 25

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