Reviews of Kew Gardens Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
292 Sandycombe Road, Kew, TW9 3NG, United Kingdom
#3 of 5 hotels in Kew
Guests' ChoiceReview Score
Based on 1245 hotel reviews
7.7Score breakdown
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Cleanliness
8.3
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Comfort
8.1
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Location
9.3
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Facilities
7.6
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Staff
8.9
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Value for money
7.8
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Free WiFi
7.4
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Reviewed: April 18, 2024
Beverly
United Kingdom1 review7.0“We would not hesitate to stay again.”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Our room was a little jaded, but nothing that a coat of paint wouldn’t fix.
The full English breakfast was excellent value and specific requests were met. The hotel was 5 minutes from Kew Gardens.
Stayed in April 2024
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Reviewed: April 18, 2024
Margaret
United Kingdom49 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Very helpful staff, arranged for a check-in late at night and all went smoothly
Stayed in April 2024
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Reviewed: April 18, 2024
Carol
United Kingdom1 review7.0“A great place to stay, next to Kew Gardens, with easy TfL access to the centre of London.”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Some noise from the plumbing and being under the Heathrow flight path.
Excellent breakfast. Excellent location.
Stayed in April 2024
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Reviewed: April 17, 2024
John
United Kingdom11 Reviews8.0“It was a very convenient location to visit Kew Gardens.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 4 nights
The coffee at breakfast was not good but the coffee machine in the room was.
The breakfast and room were both fine but not exceptional.
Stayed in April 2024
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Reviewed: April 16, 2024
Jennifer
United Kingdom2 Reviews7.0Good- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
There was a lack of staff on the dining side but the food was ok
It was really close to Kew Gardens - room was adequate and clean
Stayed in April 2024
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Reviewed: April 14, 2024
Snow
United Kingdom2 Reviews9.0“Fantastic, treated like royalty, food was delicious, will stay here again.”- • Leisure trip
- • Family with young children
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Hmm I suppose the only improvement would be the bathroom needed a bit of paint on one section of wall but that didn't impact our stay ;-)
The food was delicious - both evening meals were piping hot and packed with flavour, breakfast was cooked to perfection with attention to detail and the service was impeccable. Hotel was spacious, comfortable and the shower was hot (always a blessing) however the best part of this stay were the staff! So welcoming, nothing was too much trouble, friendly and made us feel like we were their top priority (even though there were many others there). Will definitely visit again.
Stayed in April 2024
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Reviewed: April 14, 2024
Ardiant
United Kingdom3 Reviews9.0“Lovely stay definitely will be back again”- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 2 nights
We were on the top floors and a lot of stairs. We didn't find it difficult but some might find it hard.
Perfect location, only 5 minutes from train station and the popular Kew Garden. Breakfast was amazing, we had a full English breakfast freshly prepared by the chef. Good room.
Stayed in April 2024
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Reviewed: April 13, 2024
Della
United Kingdom1 review8.0“Lovely people but let down by the state of the property.”- • Leisure trip
- • Solo traveler
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Very much in need of a refurbishment. Curtains torn and walls need redecorating.
Staff could not have been more friendly and helpful. Absolutely brilliant.
Stayed in April 2024
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Reviewed: April 12, 2024
Peter
United Kingdom10 Reviews1 helpful vote9.0“Short but enjoyable, would recommend it to others”- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There was nothing we didn’t like
Friendly staff, clean comfortable room, location, very quiet and altogether good value
Stayed in April 2024
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Reviewed: April 12, 2024
Simon
Ireland1 review9.0Wonderful- • Leisure trip
- • Group
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
My only criticism, our room's decoration is getting a little tired.
Stayed in April 2024
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Reviewed: April 6, 2024
Michael
United Kingdom7 Reviews2 helpful votes8.0“Very comfortable stay in a clean room and a good breakfast.”- • Business trip
- • Solo traveler
- • Budget Double Room
- • Stayed 2 nights
Friendly, helpful staff, comfortable bed, and good location (and a tasty breakfast)
Stayed in April 2024
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Reviewed: April 4, 2024
Sally
United Kingdom26 Reviews1 helpful vote9.0“A great place for a short break with easy access to other areas via the underground.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
The bedside light was not working. No other issues.
There was a good range of choices for breakfast. The food was excellent. The hotel was small and well appointed. The only noise was from the planes taking off but this is to be expected and after a while we became used to this. The location was excellent with the underground station just a short walk away and Kew gardens within easy walking distance too. On street parking was not a problem.
Stayed in March 2024
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Reviewed: April 2, 2024
Leslie
United States of America10 Reviews9.0“I would go back!”- • Leisure trip
- • Solo traveler
- • Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Property is a little worn. Comfy, tho.
Location is best - very near shopping and restaurants. Very close to Kew Gardens. Staff is wonderful!! So nice and welcoming.
Stayed in April 2024
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Reviewed: April 2, 2024
Tanguy111
United Kingdom23 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Noisy room with limited sound insulation.
Nice and helpful staff. Super close to Kew gardens.
Stayed in March 2024
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Reviewed: April 2, 2024
Julie
United Kingdom1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Quirky room arranged on split levels. Great location and food was fabulous
Stayed in April 2024
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Reviewed: April 1, 2024
Philip
United Kingdom5 Reviews9.0“Highly recommended great base to explore London”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
Rooms were a little tired, but very functional, great shower and comfy bed so still very acceptable
Overall and great place to stay, excellent location and the staff were fantastic, definitely go back again.
Stayed in April 2024
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Reviewed: March 30, 2024
Allan
United Kingdom26 Reviews9.0“Close to station and Kew Gardens, staff great .”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Rooms a bit tired but clean. Greene king beer my pet hate.
Probably the best vegetarian breakfast I’ve had
Stayed in March 2024
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Reviewed: March 29, 2024
Alison
United Kingdom2 Reviews7.0“Great base for a trip to Kew Gardens”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Planes flying overhead were very noisy. The window and blind did little to limit the noise.
Excellent location, short walk to train station and to Kew Gardens.
Stayed in March 2024
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Reviewed: March 28, 2024
David
United Kingdom13 Reviews7.0Good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room was tired and shabby
Great location, lovely pub and nice breakfast.
Stayed in March 2024
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Reviewed: March 26, 2024
Sheehan
Ireland1 review8.0Very Good- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nice relaxing weekend We're welcoming
Stayed in March 2024
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Reviewed: March 25, 2024
Catherine
United Kingdom27 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Executive Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Internet poor kept dropping out even though it was their own Internet
Friendly staff, great location for a tube station and very cleam.
Stayed in March 2024
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Reviewed: March 24, 2024
Ing
Netherlands50 Reviews5 helpful votes7.0“Nice, but had some trouble sleeping there”- • Leisure trip
- • Solo traveler
- • Budget Double Room
- • Stayed 3 nights
Only having an overhead shower in the room is quite annoying, especially in the bathroom of that size. Very thin walls, so can get easily noisy and disruptive during the night even people are just leaving their rooms.
Excellent breakfast, freshly prepared every morning. Nice location, friendly staff.
Stayed in March 2024
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Reviewed: March 24, 2024
Anthony
United Kingdom1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • Superior Double Room
- • Stayed 1 night
don't think the web site was clear about included breakfast or so went without
comfirtable bed
Stayed in March 2024
-
Reviewed: March 21, 2024
Shirley
United Kingdom9 Reviews9.0“Lovely hotel, excellent bar/restaurant!”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Was on 1st floor executive double, soundproof not great could hear flight path to Heathrow all night every 2 mins, could hear people above on floorboards walking about. Big ugly air conditioner unit with a huge plastic pipe that needs to stick out of window if used, so didn't bother. Would've preferred a fan. Luckily temperature was OK in March, but can imagine in summer being a sweatbox!! Couldve done with extra lamps, bedside lamps not bright enough to switch main light off. But still a nice stay, I would definitely come back.
Immaculately clean room, huge bed very comfortable, location great 5 mins walk to Kew Gardens which was the purpose of the visit. Bar/restaurant good atmosphere, the food was amazing, reasonably priced, had a booth for 2 which was really nice.. Its a dog friendly pub which I didn't mind at all,but for some people may not like if they're not dog people.
Stayed in March 2024
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